Hotel Dengan Wifi di West Nusa Tenggara, Indonesia

We were pleasantly surprised upon check in, as we did not expect a island hotel could be so clean and bright. Everything was functioning well. Except the TV, because it’s a nice big TV that is not connected to any source. Not sure whether it’s just us or the entire hotel. Breakfast is decent. Our only dissatisfaction is that we smell cigarettes smoke during our first night. We alerted the reception and we were asked to leave our doors opened for a few minutes to ventilate the room, and then to cover up the smell with air freshener.

JUST STAY AWAY FROM THIS DISHONEST HOTEL. While the hotel's facilities are adequate and its location offers acceptable proximity to the port, the poor service we experienced did not justify the significantly higher price we paid for a supposedly four-star resort. Specifically, the bidet in our assigned room was not functioning. When we reported this, a front office supervisor named Ute was demonstrably dishonest, claiming that all rooms had non-functional bidets due to a 'western style' and offering more toilet tissue as a solution. This excuse proved false when we checked several other rooms of the same type and found their bidets to be working perfectly. Upon confronting Ute with this discrepancy, she continued to deny her initial statement, offering unreasonable excuses and failing to provide any apology or resolution. It was only after escalating the issue to the Manager on duty that we were finally moved to another room with a functioning bidet. The fact that a HOTEL SUPERVISOR LIED to keep us in a room with a known issue while others were available is unacceptable. Despite the convenient location, I cannot recommend this hotel due to the substandard service and lack of transparency. There are likely other establishments in the area that offer a far superior experience for the price.

Место хорошее рядом с черепахами . Но убирают виллу очень плохо , за неделю проживания убрали 2 раза , постель поменяли 1 раз !(((( на второй раз просто стряхнули веником с постели крошки , и не поменяли . Полы вообще никогда не мыли ( на вилле было очень много сороконожек 😭 ползли ночью прям по балдахину , пожаловалась ,оперативно переселили на другую виллу , там их было поменьше но ползали . В вотс апе быстро отвечают . Вода была из душа соленой и почти не лилась , горячей не было , но я так же об этом сообщила и всё исправили на пресную , хорошую воду с хорошим напором и горячую . Не понимаю почему сразу до заселения этого было не сделать . В целом , если бы изначально хорошо убирались и всё подготовили , то я бы с удовольствием приехала в следующем году .

Everything is good except the corners of the bed frame will hurt you if you are not careful walking to the bed. Besides that there is no partition or curtain to block the water wetting the toilet floor after you shower

Don’t believe the pictures in the advertisement! They don’t reflect reality. The pictures pretend that the hotel is at least a 4 * location. The truth is that this is not the case! It is located at a very poor area in mid of the island where local people burn their trash including plastic. The smell is disgusting it is everywhere, in your room also during night and it burns in your eyes. The hotel is run by a group of very young unprofessional boys and I would like to emphasise that they are really friendly, kind and helpful and try to do their best. They also prepare breakfast in a kitchen which is disgusting! Therefore, I preferred to have breakfast at a proper place even though breakfast was included. See the attached fotos to get an impression what expects you and better choose another hotel if you want to enjoy your holidays. I had to pay 400 € for 3 nights, it is not worth half the price. I tried to get a reimbursement but the hotel didn’t accept. They obviously see the hotel as a cash cow and not a place where their guest should feel comfortable. This was very frustrating! At the end Trip. com accepted my complaint and offered me help. My advice: Choose a hotel at the beach, there are so many!

The staff were extremely helpful and always on hand to help with any issues. Location is excellent as centrally located and no more than a short walk to anywhere on the island, or very quick cycle using their free bicycles. Bedroom is spacious and bed is comfy, outdoor space is excellent too.

Arrived in the room and checked to see if the refrigerator was operating OK, it was not working , I informed the reception immediately and they sent their fixit man to the room who felt inside the fridge and told me it should get cold in 10 minutes , told him it was inoperable and to get a replacement ,off he went. 15 minutes later I contacted reception and a friendly man informed me that the existing fridge was OK because it was a cooler , not a freezer! They didn't know that I was a refrigeration engineer so down reception i go and informed them as to my former work status and a threat to contact the manager did they suddenly realise they couldn't ******** me, 5 minutes later i had a working fridge! Not happy with the laziness of the reception people

We stayed as two couples and had a spectacular time at Kelapa. Ren the manager was ready to help our every need straight away and helped us book bikes and trips. She went as far as confirming we didn't pay too much when we booked others on our own. The villa itself was clean, tidy and exactly what we were looking for. The pool is huge but rather deep for the most part so you'll want to keep an extra eye on children. The Kelapa boys would come by to clean the place every morning about 10-11am and did an excellent job. They were very polite and made sure not to go into your room to clean without asking first. I gave one less star on location because it's in the heart of the island where it's much quieter. If you're looking for a night out you'll definitely need a bike or carriage arranged, otherwise you can expect a long walk home. We originally booked 3 nights and very quickly decided to add on to our stay. Thanks so much Ren and Team for an unforgettable visit! Best, Ryan Lisha Dec Mel

The villa is simple. Excellent good staff who is willing to help in any matter. Breakfast is ordinary. Choose for a day on the menu. Interesting system of communication with villa ! Excellent service. To the sea for 7 minutes on a bike. Don't hurt Gilly ! Take the medicines. Applied to the clinic with poisoning, for 2 drops paid $220. Graduate on the island - no

В этой вилле было прекрасно почти все, особенно мелочи, создающие комфорт: уединенное расположение, наличие стиральной машины (прям очень нужная вещь), своя кухня, яркие цветущие деревья, белки, довольно чистенько для Индонезии, свой дворик, где можно оставить на ночь байк на зарядке и обмыть со шланга ноги от песка, НО… Одно «но» очень сильно испортило мне отдых здесь: когда мы уже заехали, чтобы в мой день рождения провести время с удовольствием, оказалось, что номер на следующий день забронирован (якобы на трип.коме не выставляется блокировка номеров). Руководство виллы не придумало ничего лучше, чем предложить съехать нам, уже заселившимся, в какую-то гостиницу. Мы отказались, договорились, что с нами свяжутся до вечера, если вдруг не удастся решить ситуацию. 11.10 с нами никто не связался. Зато 12.10 в 8 утра, когда я проснулась в прекрасном настроении и с планами отметить свой юбилей, мне пришло сообщение о том, что нам надо съехать в 10 утра. Честно говоря, меня накрыла истерика (много факторов было и до этого, которые сказались на эмоциональном состоянии, этот просто добил). И вот, благодаря руководству этой виллы, я час проревела вместо радости, потому что потом, когда я указала, что планирую переехать завтра на другую виллу и соглашусь съехать только в случае замены этой виллы на запланированную, проблема отпала!!! И хоть вилла мне очень понравилась, но такое отношение оставило прям совершенно неприятный отпечаток((( Из минусов: все сутки слышно шум насосов, а в 4:30 ночи начинает кричать мулла на весь остров, что слышно очень и очень сильно. Тем, кто спит чутко, прям не рекомендую, тк материалы дома не глушат звук вообще (на вилле, куда мы переехали, материал домика лучше и глушит практически весь звук). Из советов тем, кто решит остановиться тут: не заходите в белом купальнике в бассейн, станет голубым.