Hotel Dengan parking di Brunei-Muara, Brunei Darussalam

Wonderful staff and useful airport transfers, but the hotel needs a complete renovation The strongest part of our stay was definitely the staff. Everyone was incredibly kind, welcoming and genuinely willing to help with absolutely everything. Their attitude made a huge difference, and we are very grateful to the entire team! The hotel also provides complimentary airport pick-up and drop-off, which was extremely convenient. We received a room upgrade, and the staff brought drinking water and fresh linen to the room. Coffee and tea supplies were replenished every day as well. Unfortunately, the building and rooms are extremely outdated, and cleanliness was a serious problem. The hotel clearly needs deep cleaning, better maintenance and a major renovation. Despite the excellent service and useful amenities, the poor condition of the property made the stay much less comfortable. Thank you again to the wonderful staff — you were truly the best part of this hotel.

The Empire Brunei truly exceeded my expectations, highly recommended! The breakfast buffet offered an incredible variety of both Chinese and Western dishes, all made with fresh, delicious ingredients – every meal was incredibly satisfying. The room was spacious and elegantly decorated, clean, and comfortably laid out, making for a truly relaxing stay. The hotel grounds are huge, with lush greenery and stunning ocean views. It's a quiet and therapeutic environment. The outdoor pool has crystal clear water and faces the sea directly, perfect for swimming and photos. Just a few steps away is the beach, ideal for leisurely walks and watching the sunset. My entire stay was flawless, with thoughtful service and excellent facilities. You absolutely must stay here if you visit Brunei!

The hotel offers free airport shuttle service, which is a great perk. The hotel staff member who picked us up, named Boy (haha), was incredibly enthusiastic, talkative, and attentive. He constantly pointed out the scenic spots along the way. The hotel's location is also excellent. You can walk to the Royal Regalia Museum and the Sultan Omar Ali Saifuddin Mosque. There's also a small night market right outside the hotel where you can find local snacks in the evening. Considering the hotel's price point, the breakfast was quite decent, offering coffee, tea, milk, toast, scrambled eggs, local snacks, and fruits. However, the room facilities are a bit dated, and the provided toiletries are quite basic. But the biggest area for improvement is hygiene. I was surprised to find an empty water bottle and a used towel left by the previous guest in my room. The housekeeping department really needs to step up its game.

Pros: Very close to the main attractions in downtown Brunei (walkable even) Desk was very kind to lend port adapter Breakfast was great even if not much options Free pick-up from the airport to the hotel Supermarket is quite close to the hotel Hot water available in the shower WiFi speed is goo Cons: Hotel is a bit dated

The hotel provides complimentary airport transfer which is very convenient! Also located near to JP theme park and food court! Food is quite yummy , very affordable price even for room service. Overall, a pleasant stay. My son enjoyed swimming in the pool!

The room itself was great, clean and tidy. I arrived on an early flight and didn't expect to be able to check in early, but was told I could come back at 11 AM to check in. Happy, I stored my luggage and went out to explore. When I returned to the hotel at 10:30 AM, I was told there would be an extra charge for early check-in. I then reminded the front desk that they had agreed to let me check in at 11 AM earlier that morning, and only then was I asked to wait a bit longer for check-in. This little hiccup was the only thing that dampened my mood, but everything else was really good. There are two large supermarkets around the hotel, and on the ground floor, there's a bakery and a Japanese dessert shop, so breakfast was easily sorted. The breakfast and lunch at the bakery were excellent; I ate there twice. The Japanese desserts were also delicious, and two people don't need to order too much. From the hotel room, you can see the mosque, which is truly beautiful.

The hotel is conveniently located in the city center, yet only about a ten-minute drive from the airport. The receptionists were very polite and even helped with luggage. The facilities are decent, with a gym, spa, pool, and restaurant all available. It's worth noting that bottled water is not provided due to environmental considerations.

I had an excellent stay at Centrepoint Hotel and was very impressed with the overall experience. From check-in to check-out, everything was smooth, comfortable, and well managed. The front desk and reception staff were exceptionally helpful, welcoming, and professional. Every member of the team I encountered was friendly, courteous, and always greeted guests with a warm smile, making me feel truly welcome throughout my stay. I was also impressed by the hotel's prompt service. As I was unfamiliar with the air-conditioning controls in my room, I contacted the front desk for assistance. Two maintenance staff members arrived within just a few minutes, helped me to reset the air-conditioning system, and patiently showed me how to adjust the temperature. The quick response and friendly assistance were greatly appreciated. The room and hotel facilities were clean, comfortable, and well maintained, providing a relaxing environment after a full day of exploring Brunei. Thank you to the entire Centrepoint Hotel team for your outstanding hospitality. Your excellent service made my trip even more enjoyable. I would gladly stay here again and highly recommend Centrepoint Hotel to anyone visiting Brunei. ~ Dr. Sean Koh

Good value for money and a comfortable stay. The room was clean, spacious, and well-maintained, and the staff were friendly and accommodating. The location was also convenient for getting around Brunei. The only downside was that the shared bathrooms could be cleaner, as they were sometimes a bit dirty. Aside from that, everything else was satisfactory, and I enjoyed my stay overall.

This was my first time using this hotel for business. While there aren't many commercial facilities nearby, the rooms are clean, the environment is pleasant, and the proximity to the airport and shuttle service are convenient. The hotel cafe is also relaxing.