Hotel Dengan parking di Brunei-Muara, Brunei Darussalam

Wonderful staff and useful airport transfers, but the hotel needs a complete renovation The strongest part of our stay was definitely the staff. Everyone was incredibly kind, welcoming and genuinely willing to help with absolutely everything. Their attitude made a huge difference, and we are very grateful to the entire team! The hotel also provides complimentary airport pick-up and drop-off, which was extremely convenient. We received a room upgrade, and the staff brought drinking water and fresh linen to the room. Coffee and tea supplies were replenished every day as well. Unfortunately, the building and rooms are extremely outdated, and cleanliness was a serious problem. The hotel clearly needs deep cleaning, better maintenance and a major renovation. Despite the excellent service and useful amenities, the poor condition of the property made the stay much less comfortable. Thank you again to the wonderful staff — you were truly the best part of this hotel.

The Empire Brunei truly exceeded my expectations, highly recommended! The breakfast buffet offered an incredible variety of both Chinese and Western dishes, all made with fresh, delicious ingredients – every meal was incredibly satisfying. The room was spacious and elegantly decorated, clean, and comfortably laid out, making for a truly relaxing stay. The hotel grounds are huge, with lush greenery and stunning ocean views. It's a quiet and therapeutic environment. The outdoor pool has crystal clear water and faces the sea directly, perfect for swimming and photos. Just a few steps away is the beach, ideal for leisurely walks and watching the sunset. My entire stay was flawless, with thoughtful service and excellent facilities. You absolutely must stay here if you visit Brunei!

I used this hotel for a transit stay. Upon arrival, the hotel's shuttle staff was immediately available, making the transfer to the hotel smooth and convenient. The location is great, with many attractions within walking distance, and there's a night market nearby, which is a big plus. The bathroom was also clean, which was nice. For breakfast, there weren't many options, but there was toast, jam, and drinks, which was perfectly fine for my child's breakfast. Just note that toothbrushes are not provided in the room, so you'll need to bring your own.

Pros: Very close to the main attractions in downtown Brunei (walkable even) Desk was very kind to lend port adapter Breakfast was great even if not much options Free pick-up from the airport to the hotel Supermarket is quite close to the hotel Hot water available in the shower WiFi speed is goo Cons: Hotel is a bit dated

The hotel is located quite far from the city center, but it does provide a free shuttle service to and from the airport. It is also not very close to the sea; however, this is not a major issue since swimming is prohibited at the nearby beaches anyway. Additionally, there are no cafes or shops within walking distance of the hotel, which makes the location even less convenient. The prices at the hotel’s cafe are overpriced. The hotel’s design feels somewhat outdated, but nothing critical. What was truly disappointing, however, was the service. The hotel presents itself as a 4-star property, yet it is surprisingly strict about a very basic necessity — drinking water. Guests are provided with only one bottle of water per person per day. There is coffee and tea available in the room, but to boil the kettle you need additional drinking water, which the staff refused to provide. They insisted that water had already been supplied during housekeeping and that no more was allowed. We had to keep asking for it as if they were personally paying for it themselves. That was extremely unpleasant. The tap water is yellow, and there were also issues with the hot water. Only one person works at the reception desk, which is clearly insufficient for a hotel with this many rooms, resulting in long waiting times. The reception staff are not knowledgeable about nearby attractions and do not assist with arranging tours, suggesting that guests find everything out on their own. Unfortunately, the overall service was extremely disappointing.

The room itself was great, clean and tidy. I arrived on an early flight and didn't expect to be able to check in early, but was told I could come back at 11 AM to check in. Happy, I stored my luggage and went out to explore. When I returned to the hotel at 10:30 AM, I was told there would be an extra charge for early check-in. I then reminded the front desk that they had agreed to let me check in at 11 AM earlier that morning, and only then was I asked to wait a bit longer for check-in. This little hiccup was the only thing that dampened my mood, but everything else was really good. There are two large supermarkets around the hotel, and on the ground floor, there's a bakery and a Japanese dessert shop, so breakfast was easily sorted. The breakfast and lunch at the bakery were excellent; I ate there twice. The Japanese desserts were also delicious, and two people don't need to order too much. From the hotel room, you can see the mosque, which is truly beautiful.

When we arrived, the hotel offered a free shuttle service to the night market if we booked through them, which was super helpful! On the way back, they even took us to two mosques so we could get some great photos of the illuminations ✨ It was truly amazing service, I was so impressed! 🤩 Regarding breakfast... I wanted to try some local food, so I didn't book breakfast. When I asked the hotel staff for recommendations, they happily gave me a ton of suggestions for breakfast spots (and even wrote them down for me!)

The location was great. There's a decent-sized supermarket in the hotel's basement, which was super convenient since it's open late. They upgraded our room, so we ended up with a really spacious one. The hotel itself is a bit old and could use some cleaning in places, but for the price, it's not bad. Breakfast wasn't amazing taste-wise, but it was colorful and looked nice.

Good value for money and a comfortable stay. The room was clean, spacious, and well-maintained, and the staff were friendly and accommodating. The location was also convenient for getting around Brunei. The only downside was that the shared bathrooms could be cleaner, as they were sometimes a bit dirty. Aside from that, everything else was satisfactory, and I enjoyed my stay overall.

The location is very good in the city center, it is very convenient to nearby attractions, the environment is OK, there are office and charging places in the public area, air conditioning, and the price is relatively cheap.