Hotel Dengan Pools di Shanxi, China

Overall, this is a recommended hotel. Here’s a detailed breakdown of my experience. **Pros:** 1. **Spacious Room with Good Soundproofing:** The room was large and spacious with bright windows and a bathtub. The soundproofing was excellent; even a thunderstorm outside didn't disturb my sleep. 2. **Excellent Location:** The hotel boasts a prime location. You can see the city wall right outside, there are plenty of dining options nearby, getting a taxi is convenient, and it's easy to buy local specialties. 3. **Friendly and Attentive Staff:** From the front desk to room service and dinner staff, everyone was very enthusiastic and tried their best to meet guests' needs. 4. **Good Breakfast with Variety:** The breakfast tasted good and offered a wide variety of fruits. There were many kid-friendly options like steamed vegetables, eggs, various porridges, bread, and yogurt. They also had freshly cooked lamb offal noodles and刀削面 (daoxiao mian - knife-cut noodles). **Areas for Improvement:** 1. **Room Cleanliness and Facilities:** The cleanliness of the room needs improvement, especially the bedsheets. The facilities are quite old; cups showed visible wear. The carpet had noticeable and numerous stains, and the children's play facilities were barely cleaned. The electronic piano was very dirty, and there was dried snot (鼻gaga) on the tent's carpet, which made my child hesitant to go inside. 2. **Lobby Congestion:** The hotel hosts many weddings and birthday banquets, and this mixes with regular guests, making the lobby quite chaotic. 3. **Inconvenient Accessibility from Parking:** It was very inconvenient to get from the parking lot to the lobby with luggage and a stroller. There was no accessible ramp; the side entrance had high steps, and reaching the main entrance required walking further and navigating through the driveway.

The hotel's location is good. Although it's a bit old, it still has all the hardware facilities expected of a five-star hotel. Let me focus on the most unpleasant service experience this time. We booked a family room, which included three breakfasts. Our child had an upset stomach the night before and was throwing up and had diarrhea all night. So, in the morning, only the two adults went to eat, thinking of getting a takeaway box for the child. This is where the unpleasant experience began. The person in black, who seemed to be a supervisor at the restaurant, said that if we had already started dining, takeaway boxes wouldn't be provided (at this point, we thought we only had two breakfasts included). Later, after checking the order, we confirmed that the family room included three breakfasts. We went back to the restaurant reception to ask for a takeaway box, clarifying upfront that our room included three breakfasts and that we wanted to pack something because our child was unwell. Even then, the front desk staff said that after 6:30 AM, it's recommended to dine in, and takeaway boxes are generally not provided. She also claimed it was busy and she couldn't authorize it (even though there were no guests waiting at the front desk at that time) and that only the supervisor could approve it. I had to wait for her to call the supervisor over again before I finally got a takeaway box. Throughout this entire process, both of them had cold faces and showed absolutely no service意识 (service awareness). This definitely deserves a negative review!!!

The room felt absolutely fantastic! We booked a family suite, and it was incredibly spacious. Besides the usual lotion, shampoo, shower gel, and conditioner, they also provided kids' slippers, and separate dry and wet slippers. The bed was very comfortable, and the room was quiet. Breakfast was good too, and we even got to try the local noodles. Although the outdoor hot spring only had two small pools, it still created a great resort atmosphere, especially with the kids running around. When we checked out, the staff even gave us a thoughtful parting gift. It was a delightful day.

The room was quite spacious, and the soundproofing was excellent. I kept hearing firecrackers, though I'm not sure where they were coming from. However, there were far too many mirrors in the room, which would be awkward if you're staying with friends. There's also no partition when you step out of the shower to change. On the plus side, the in-room fridge had complimentary drinks, and there was a generous supply of water and towels. The hotel is located in the new city, about a 10-minute drive from the old city, with a taxi ride costing under ¥15. The hotel's Fenglin Pavilion restaurant was decent. As for the hotel itself, it lacks entertainment facilities, and the breakfast was terrible, absolutely terrible. While there seemed to be a lot of options, everything was unappetizing, with nothing good to eat. Every morning, almost 2,000 people had breakfast, sharing a hall with the Wyndham hotel, and the food on both sides was identical. It felt like pig feed. The ingredients were very poor, definitely not up to five-star hotel standards. Not a single dish was good. This hotel is suitable for business trips, but it falls short for family vacations.

Check-in was smooth and convenient. Our room faced the cultural tourism town, so we could enjoy the animation show for free in the evenings. Breakfast offered a good variety. There's also a Chinese restaurant for dinner; it's not managed by the hotel but the food is quite good. We didn't try the buffet, but the dining options close at 2 PM, which feels a bit too early. So, dining was a minor drawback. However, the environment is truly beautiful, surrounded by pine trees, green grass, and flowers. The tranquility is especially appealing for city dwellers. This will be my top choice for accommodation on my next trip to Wutai Mountain.

The breakfast here is probably the best I've ever had! So many options and really hearty dishes, no wonder everyone who visits Shanxi needs a nap afterwards 💤. Service was good, though they weren't very flexible with upgrades this time. Also, the projection in the movie room wasn't working properly… The welcome fruit was just okay, didn't really fancy it. The first Starbucks coffee on the first day of my stay was a nice touch though – perfect for an early morning pick-me-up.

I recently stayed at your hotel and would like to extend my sincere praise to Front Office Managers Laura, Andy, and Aria. Their professional and meticulous service, with each manager excelling in their respective roles, made for an excellent experience. On the day of my check-in, the hotel was fully booked. Manager Laura proactively addressed my accommodation needs, patiently communicated and coordinated, and, despite the high occupancy, actively worked to secure a complimentary upgrade to a deluxe suite for me. Her service was thoughtful and warm. Manager Andy handled the check-in process efficiently and rigorously, meticulously verifying my information and proactively explaining the hotel facilities, breakfast details, and parking policies. His professionalism and composed demeanor reflected excellent service standards. Manager Aria focused on the details, arranging for complimentary welcome fruits and additional drinking water in my room, and promptly responded to my ad-hoc inquiries with a gentle and attentive attitude. The three managers demonstrated excellent teamwork and enthusiastic service. Even during a busy period, they maintained high-quality service, fully showcasing Marriott's outstanding service standards and management capabilities. This stay truly felt like a home away from home and left a lasting impression. My heartfelt thanks to all three managers for their dedicated service. I wish your hotel continued prosperity and an enduring excellent reputation!

湯頭温泉酒店超讚體驗，沉浸式泡湯康養太治癒！ 偶然打卡渾源湯頭温泉酒店，直接被圈粉！藏在恆山南麓的寶藏温泉酒店，既有千年氡泉的療愈底藴，又有高星級的貼心服務，不管是親子出遊還是單人康養，體驗感拉滿，真心推薦！ 酒店的核心亮點絕對是温泉本身！作為北魏行宮傳承的稀有氡泉，國家一類醫用高熱礦泉名不虛傳，原漿温泉水無任何添加劑，泡完皮膚滑嫩，渾身舒展，聽説對風濕、皮膚問題都有養護效果，沉浸式感受天然療愈的快樂。泡池選擇超豐富，室內3個異形大泡池恆温舒適，拍照也出片；室外12個泡池藏在山林間，冬日泡湯時直面山野風光，冷熱交織的體驗超棒，工作人員超貼心，發現水温稍低提醒後，很快就添了熱水，細節拉滿。最愛的還是私家湯院，温泉入户，獨享庭院泡湯的靜謐，完全不用人擠人，私密性直接拉滿。 住宿體驗也遠超預期，房間佈局合理，空間寬敞，專屬床墊和高品質床品睡得特別香，55寸大屏電視、高速網絡一應俱全，意大利進口洗護用品更是戳中細節控。全屋乾淨整潔，衞生做得超到位，推開窗就能看到山林綠意，晨起聽着鳥鳴醒來，氛圍感直接拉滿。而且住宿期間温泉可以無限次來回泡，想泡就泡，完全不用趕時間，太愜意了！ 餐飲方面也完全不用愁，酒店餐廳菜品豐富，涵蓋各地菜系，早餐自助中西結合，品類齊全，味道在線；午晚餐還能預訂豪華包房，分量實在，價格也合理，完美解決周邊吃飯不便的問題。大堂還有咖啡廳，泡完湯來一杯咖啡，放鬆感加倍。酒店的配套設施也很完善，免費的室內泳池、小童樂園，帶娃家庭也能玩得盡興，免費私人停車場+充電車位，自駕出行超方便，24小時前台服務貼心，快速入住退房，全程無槽點。 酒店位置在恆山南麓文旅帶核心，周邊還有懸空寺、平型關大捷景區等景點，泡完湯順路打卡周邊美景，一站式實現“温泉+旅遊”。整個酒店環境幽靜，空氣清新，遠離城市喧囂，不管是泡湯療愈、山間漫步，還是參與酒店的八段錦、非遺體驗等康養項目，都能讓身心得到徹底放鬆。 真心覺得這是一家被低估的寶藏温泉酒店，高品質的硬件設施、貼心的服務、頂級的温泉資源，性價比超高。如果非要説小遺憾，就是位置稍偏，但完全不影響體驗，畢竟為了這份沉浸式的泡湯快樂，一切都值得！下次還會再來，已經推薦給身邊所有喜歡温泉的朋友了！ 🌟整體評分：五顆

The door is the starting point of running the marathon. This is very happy. The breakfast is good. It is very rich. If you have the opportunity to participate in the competition, you will go. It is still very cold that day and the hotel is very warm.