Hotel Dengan Pools di Bolivar, Colombia

We stayed 3 nights at this very comfortable hotel. We even wanted to extend one night and they were fully booked, which shows how popular they are. The decor from reception to lobby to room was a delight with full use of natural materials, giving a zen feel. The breakfast was buffet, but chouce of hot dished was limited. Also, we wanted to go for a swim at sunset, but the pool at this time was used as one big cocktail bar, literally dozens lounging in the,water, so that was disappointing.

El Hotel está retirado del centro, la limpieza muy buena, la atención en el desayuno excelente, cordiales, amables, serviciales

The location is good and the service is good. The hotel is quite lively, with different organizations holding activities indoors and outdoors on weekends and weekdays. The downside is that the sound insulation is really poor, and you can hear your neighbors sneezing and coughing, as well as the TV sound. We did encounter a power outage at night, which lasted about a minute.

Overall solid, but a little bare bones. No slippers or robe or waters in the room. Felt like just two tv remotes and an empty bar fridge. Bathroom provisions basic as well. Location is convenient for the airport and getting places, but not much around the hotel itself. Breakfast was fine tasting, but the scene was hectic. Things were constantly running out, the omelet line was slow, and tables were mostly unclean and without cutlery. This may make it sound bad, but it was decently satisfactory

Food &room quality are very good The service of hotel staff is also good They are very kind But I didnt like the beach of hotel

I really enjoyed my stay at moving. The breakfast every morning was amazing, the staff was so friendly and helpful. The hotel itself was really nice and clean. The rooftop is their really beauty point. They have an amazing view and the food was always amazing.

The scenery is very nice. You can see the sea from the balcony. Hygiene needs to be improved. Furniture is old. What I have to complain about is that such a big hotel does not have a hair dryer (maybe because the quantity is limited, the hotel staff said to look for it, but in the end they did not give it to me)

Big room with amazing view. Standard breakfast. There are supermarkets and many restaurants around. Price very reasonable. They charge 35$ for any visitors, even if you just invite your friend for prepaid breakfast. Not enough privacy and too much control.

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

Very good! Delicious food! Nice people!