Hotel Dengan Pools di Canary Islands, Spain

Overall exceeding expectations

Santa Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable. A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled. Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe. In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative. It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice. Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.

Best 4 star hotel!! Initially we were worried about an all inclusive 4 star hotel. What if services, food, drink and entertainment aren’t good, we will be stuck! However, they changed our mind the minute we got there. As I approached the counter, they welcomed us and said they would check if our room was ready. Although it’s not, they took our bags for us and gave us a card (which allowed us to go and have lunch without extra cost) so we could start enjoying our time at the hotel. The room was clean and we loved the deco. We loved the attention to detail too! You can tell a lot of thoughts have gone into the design of the room. We love the food there too. We had breakfast, lunch and dinner every day we were there. Apart from the usual kids’ favourite, the main dishes were different at every meal every day. I particularly enjoyed the freshly cooked fish and paellas; and the Halloween themed night meal. The animación team was excellent. They were very good with my kids. My youngest was a bit shy to start with at the kids club. One of the staff gave her a lot of special attention to help her settle in. The evening entertainment was better than expected too. We really enjoyed the acrobat show. It’s not exactly BGT standard but it’s definitely entertaining enough to keep all of us happy. It’s also 10 mins away by car from the airport. We actually took the bus on the way there. It cost 1.40 eur per person and it stopped right opposite the hotel. On the way back, taxi cost 13-15eur. We also love that there is a beautiful beach right next to the hotel. It’s so thoughtful that there is a shower and towels right next to the gate so you could clean your feet before getting back to the hotel. If there’s anything to complain about, I would say the steam room wasn’t working during my stay!

We had a nice clean appartement which was very spacious. The bed is really good, very soft and we slept like babies. Bathroom was nothing special but clean which is the most important thing. Breakfast is a bit on the expensive side. (8,- for 2 small orange juice). The staff was friendly. We would’ve liked to stay longer but unfortunately it was fully booked. The only downside was the 100,- borg that has to be payed with creditcard as we didn’t have one but we got the appartement anyway. I recommended this place to others if they’re looking to relaxed without the screams from tourists. If you read this as a tourist please keep this beautiful island clean and show your respect. (We walked around with an empty bag picking up trash along the road)

I had a really lovely stay at Kora Tigot and would definitely stay again. The apartment itself was honestly beautiful, super clean, thoughtfully designed, and one of the nicest places I’ve stayed in. The styling was gorgeous, the bed was incredibly comfortable, and the air conditioning worked really well, I barely needed to use it because the apartment stayed cool easily. It genuinely made me happy coming “home” there each night. I booked the mountain view apartment which also overlooked a vacant lot/carpark area, but it was very quiet, got lovely afternoon sun, and wasn’t windy, which I actually appreciated. The location is a little removed from the main tourist areas of Tenerife, but for me that was actually a positive. It felt calmer and more relaxed. I would recommend getting a hire car from the airport - they are very cheap to rent on the island. A few small things could improve the experience further: * The pool closing at 6pm felt quite early, especially in summer. * It would be great if the hotel considered making it adults-only in future, as I think the atmosphere and style of the property really suit a quieter experience. * The apartment kitchen was very well equipped in some ways (there was even a stick blender/juicer), but oddly missing some basics like a tea towel, cooking oil, and more than a couple of salt and pepper sachets, coffee sachets. * The generators outside were also a little noisy at night depending on where the apartment was located. * Service wasn’t always especially warm or welcoming, although I’m not sure whether this was partly a language/cultural difference rather than intentional. Overall though, the quality and design of the accommodation really stood out and I’d happily stay here again.

Simply amazing, the best views and location. I would gladly come back again. Great service, everything as it should be. Big thanks to the hotel for making my stay so pleasant.

Lovely hotel at a very good location. Modern, nicely decorated for Christmas. Polite staff, good choice for breakfast and dinner. Christmas dinner was something out of this world( been to many hotels, but Xmas dinner now will be hard to match). Not sure if it is always like this but we were the youngest in the hotel(43&47)during the first part of holidays and only later some other younger people joined us. The average age was 60's 😁 This hotel is not orientated to children but for us it was perfect- no screaming and shouting and our girl had fun in the pool by Herself and her cousin🤣 I wanted to book Spring Hotel Bitacora at first but now I am thinking that I made an excellent choice . That said, I might try it out next time just because of the All nclusive service Bitacora provides. It was a nice quiet stay so if you expect something like Turkey, eith music around the pool, kids disco and shows, this hotel is not for you. We were half board and 4 days we ate at the pool bar and were never disappointed. Good food and reasonable prices. We didn't book UP option because we were with the kids( it's for 18+)but if I ever come without them- I will try it out! Pros: Very good location Modern hotel Heated pools( wheelchair friendly) Good food and service Cons: No shampoo in a room! It's a first for me 🙈 The tiles in the pool (mosaic) need replacement. My daughter filled probably half of the carrier bag from the bottom saw of the pool🤣 All in all- perfect stay and believe me, I am picky. It is one of the hotels I would recommend to my friends and family

I was self catering and the kitchen in accommodation was fantastic. Microwave, full oven and 2 ring hob. Basic accommodation as expected but very clean. Plenty of towels and 5 English channels on television.

Excellent facilities, the apartment was super clean and very well-equipped. They have a small, a large, and a heated pool, we were extremely comfortable. The receptionist was super friendly and nice. If I had to find one minor flaw, which wasn't an issue for us, it's that the apartment's parking isn't free, it's 12 euros a night. We just parked in the surrounding area. What did bother me a bit was that the pools close at 6 PM, which is super early considering the good weather and wanting to enjoy them a little longer. If God allows, I will definitely be back.

Absolutely fantastic! The room was clean, bright, and sunny. The common areas were spacious and not noisy at all. The front desk service was excellent and incredibly patient. There are also many restaurants nearby, which is very convenient. In short, I will definitely choose this hotel again next time. Facilities: Fully equipped Cleanliness: Super clean