You get what you pay for. I’ve stayed at these apartments many times when I’ve needed a break from work. They are located 10 minutes from the airport so you land and you’re virtually there. The apartment was clean with a kettle fridge and microwave. We ate out every evening. It is about a 20 minute walk downhill into Caleta de fuste. We got a cab back 3 euros. The beds were very basic and I’ll be glad to get back to the comfort of my own mattress. There are several pools you can use and all are clean with plenty of sunbeds but the pool was cold. I would come again and I know exactly what to expect.
El servicio y el personal estupendo, la limpieza muy bien, la ubicación no está mal, pero no está cerca de la playa, pero si quiero hacer una reseña negativa con el estado anticuado del edificio, nos defraudó mucho que un establecimiento del grupo Axel estuviera en este estado, escogimos el establecimiento por pertenecer a la cadena Axel la cual tiene muy buen gusto y decoración. El Axel Maspalomas deja mucho que desear y los apartamentos,los baños y el interior del edificio es muy viejo y no reformado, sólo tiene un ligero lavado de cara.
En este punto, muy mal y decepción total para nosotros.
Friendly service, always helpful. Breakfast was tasty and with lots of choices. You need mostly a taxi to truly move around, but that's not a big issue, in my opinion. Spacious rooms with nice balcony and the pool was great.
Hotel con una buena ubicación en el casco antiguo, cerca de todos los puntos de interes.la habitacion interior normalita , la cama comoda. El unico pero es la bañera que al entrar y al salir te puedes resbalar
Un très beau complexe avec piscine chauffée, si vous avez des problèmes avec les marches ce n’est pas l’endroit indiqué pour vous.
Trop petit parking malheureusement.
Petit déjeuner excellent, immense chambre avec une vue mer malheureusement gâché par un grillage, sinon calme et agréable! La plage est magnifique juste en bas de l’immeuble public mais tellement grande aucun problème de place.
We had a wonderful experience staying at the Santa Barbara Golf and Ocean Club hotel in Tenerife. The hotel felt spotless and well-maintained. The staffs were incredibly friendly, helpful, and went out of their way to make us feel welcome. This combination of the environment and warm hospitality made our Tenerife holiday relaxing and highly enjoyable.
This delightful bungalow offers a relaxing retreat for up to 4 guests, featuring 1 bedroom with a double bed and a spacious living-dining room with a sofa bed that accommodates 2. It includes modern comforts such as air conditioning in the living room, a ceiling fan in the bedroom, high-speed Wi-Fi, and a smart TV with international channels. The property is pet-friendly, allowing you to bring your furry companion along. The bright interior is complemented by large windows, ensuring ample natural light throughout the day. The bathroom is equipped with a shower, and there is a private terrace with a dining area and a barbecue, perfect for outdoor meals.
The bungalow is located in a peaceful residential complex and is just a short walk away from various amenities. You’ll find a supermarket and a restaurant within 200 meters, and a shopping center and entertainment options like bowling and billiards at 600 meters. The stunning beach is only 3.5 km away, while the vibrant town of Maspalomas, known for its sandy beach and lively cafes, is nearby. For those interested in golf, the course is just 950 meters away.
This fully equipped bungalow comes with a modern kitchen featuring essential appliances such as a refrigerator, microwave, oven, and dishwasher. It’s perfect for preparing meals during your stay, with additional amenities like a coffee machine, toaster, and kettle available. The property also includes a washing machine, an iron, and a hair dryer for your convenience. Bungalow in Maspalomas near Golf Course
It's a hotel for mass tourism... and achieves good success that way so all was well arranged for guests. Some trivial problems may come for individual guests in that setting... Such as parking our rental car was a bit difficult due to the lack of parking spaces at nights. Oh well... It was a nice stay for us anyway.
Det er forkert at det koster 3 euro Per dag at bruge safe når der ellers er så fin service. Og så er parkering i kælderen aaalt for dyrt 160 euro for 1 uge 😫 alt andet og service rigtig fint 😁👌
CClarestaBest 4 star hotel!!
Initially we were worried about an all inclusive 4 star hotel. What if services, food, drink and entertainment aren’t good, we will be stuck! However, they changed our mind the minute we got there. As I approached the counter, they welcomed us and said they would check if our room was ready. Although it’s not, they took our bags for us and gave us a card (which allowed us to go and have lunch without extra cost) so we could start enjoying our time at the hotel.
The room was clean and we loved the deco. We loved the attention to detail too! You can tell a lot of thoughts have gone into the design of the room.
We love the food there too. We had breakfast, lunch and dinner every day we were there. Apart from the usual kids’ favourite, the main dishes were different at every meal every day. I particularly enjoyed the freshly cooked fish and paellas; and the Halloween themed night meal.
The animación team was excellent. They were very good with my kids. My youngest was a bit shy to start with at the kids club. One of the staff gave her a lot of special attention to help her settle in. The evening entertainment was better than expected too. We really enjoyed the acrobat show. It’s not exactly BGT standard but it’s definitely entertaining enough to keep all of us happy.
It’s also 10 mins away by car from the airport. We actually took the bus on the way there. It cost 1.40 eur per person and it stopped right opposite the hotel. On the way back, taxi cost 13-15eur. We also love that there is a beautiful beach right next to the hotel. It’s so thoughtful that there is a shower and towels right next to the gate so you could clean your feet before getting back to the hotel.
If there’s anything to complain about, I would say the steam room wasn’t working during my stay!
GGuest UserMy 14 year old daughter and I stayed for 4 nights on a tight budget and it exceeded our expectations. This is a 2 star hotel so there are no luxuries but it was spotlessly clean and has a great pool. Yes it's up a hill but there is a public bus stop right outside and another a couple of minutes away which we used to get to Siam park and Monkey Park. We did however walk back from town a couple times and it honestly wasn't that bad.
We were self catering but did go to the buffet 1 night. There wasn't a big selection and it was basic but it did the job. There were burgers, hotdogs, pizza and chips at the pool bar which actually looked quite nice. We had an issue with our fridge which was leaking but I reported this to reception and they took care of it. I found the staff to be friendly and helpful.
My only real complaints were;
the noise from upstairs guests. Whilst the selfishness of others is not the hotels fault, the doors close really noisily and it rattles through the building. As there are no floor furnishings children running around at midnight literally sounds like a herd of elephants!!
There is an oven but it doesn't work. The rack has been removed and there are no trays leading me to believe it wasn't just faulty. However, I didn't speak to reception about it so I might be mistaken. Ultimately if these are my only complaints then that's not bad really!
I am a professional person and have travelled to many countries and stayed in 5 star hotels. Would I stay here again? On a budget, absolutely. Its a bit rough round the edges with some cracked tiles in public areas and chips in the bathroom enamel etc but I'm not one to let these things ruin my holiday. As long as you have realistic expectations, you won't be disappointed.
GGuest UserLovely hotel at a very good location. Modern, nicely decorated for Christmas. Polite staff, good choice for breakfast and dinner. Christmas dinner was something out of this world( been to many hotels, but Xmas dinner now will be hard to match). Not sure if it is always like this but we were the youngest in the hotel(43&47)during the first part of holidays and only later some other younger people joined us. The average age was 60's 😁 This hotel is not orientated to children but for us it was perfect- no screaming and shouting and our girl had fun in the pool by
Herself and her cousin🤣 I wanted to book Spring Hotel Bitacora at first but now I am thinking that I made an excellent choice . That said, I might try it out next time just because of the All nclusive service Bitacora provides. It was a nice quiet stay so if you expect something like Turkey, eith music around the pool, kids disco and shows, this hotel is not for you. We were half board and 4 days we ate at the pool bar and were never disappointed. Good food and reasonable prices. We didn't book UP option because we were with the kids( it's for 18+)but if I ever come without them- I will try it out!
Pros:
Very good location
Modern hotel
Heated pools( wheelchair friendly)
Good food and service
Cons:
No shampoo in a room! It's a first for me 🙈
The tiles in the pool (mosaic) need replacement. My daughter filled probably half of the carrier bag from the bottom saw of the pool🤣
All in all- perfect stay and believe me, I am picky. It is one of the hotels I would recommend to my friends and family
GGuest UserThe room was very clean on the first day of stay, and the quality of cleaning every three days after check-in needs to be improved.
Other than that, everything else is satisfactory. The front desk is friendly and can help solve problems in time.
The environment is very quiet and leisurely. You need to rent a car to travel, and the parking lot is not free.
FFabio MarchesaniBeautiful resort, stylish and relaxing. I had a front pool room and was perfect apart they don’t have queen or king size bedrooms.
I slept very bad, the 2 single beds (not even attached to each other) and pillows are very uncomfortable.
Hope they’ll invest in comfort , I would definitely come back.
GGuest UserMagnicico albergo in posizione panoramica. Tra i più belli 4 stelle in cui ho soggiornoato. Merita da solo un viaggio apposta a Gran Canaria. Pulitissimo, e arredato molto bene (la mia camera aveva anche 1 belle poltroa un divano. Bellissimo il terrazzo privato panoramico on sedute). Spazi comuni magnifici come il salone con divani e biblioteca, sala ristorante, terrazza panoramica e giardino spa con piscina panoramica. La migliore colazione che ho fatto in vita mia in alberghi di questa fascia 4 stelle! Prodotti locali e non di altissima qualità e cucina espressa la mattina. Salmone servaggio, formaggio di capra locale, dolci di qualità superiore ecc. Tovaglie bianche con il logo della catena Paradores.
HHUIHUAVery suitable for parent-child vacation, the hotel has arranged a lot of programs from morning to night. The design details of the hotel are super beautiful and ubiquitous, perfect African style. There are 9 swimming pools, you can definitely find the place you want to lie down and relax. There is a long row of shopping festivals and small restaurants at the entrance of the hotel. The Tujiu restaurant is the most authentic and delicious. The Chinese boss behind the scenes is super enthusiastic about us every time we eat After sending a large glass of wine, take a 7-minute taxi ride from the center of the dunes
GGuest UserWe had a mixed experience during our stay.
At first, we were assigned to D block (room D104), which was extremely noisy due to a nearby bar, and there was also a toilet issue with continuous running water. We were unable to sleep at all that night, despite having requested a quiet room well in advance.
After communicating with the hotel, they eventually changed our room for free, which we appreciate. The new room was in I block, and the difference was huge — the room was much newer, very spacious, comfortable, and almost completely quiet. The facilities were clearly more updated, and overall the stay improved significantly.
The only issue in the new room was that we found one large cockroach, which was unpleasant, but aside from that, everything was fine.
I would also like to highlight that the front desk staff were polite and helpful, which is definitely a big plus.
Overall, if you are planning to stay here, I would strongly recommend avoiding D block, especially if you care about noise and sleep quality. If noise does not bother you, it may not be an issue — but for light sleepers, this is something to be aware of.
GGuest UserIdeally located in quiet part close to old town as well as the *****. Two pool areas (one with shallow kids pool) and food available by larger pool -also small dining area just past reception (good selection for breakfast).
Pool table for older kids and small playground for toddlers onsite.
Very clean complex and friendly staff. Fully equipped kitchenette and lovely powerful shower in bathroom which I loved!
Close to lots of shops and restaurants, but relatively steep stroll downhill to beach, fine for us but could be a workout with buggy or if any mobility issues. There was on street parking outside if hiring a car. Lots of taxis around if not! We enjoyed exploring the local areas on foot after a day of sightseeing…some great restaurants close by in the old town.
No air con in the apartment that we could see (but we didn’t ask either as we stated at end January so 24 Celsius and pleasant indoors and out) - recommend checking if going at peak times.
Pools weren’t heated but nice for a dip- clean and lifeguards on duty at both between 9:30 and 6pm.
Relaxing short break at lovely complex, we’ll be back!
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