Hotel Dengan Pools di Lancashire, United Kingdom

We were travelling to Blackpool for a dance competition at Blackpool tower. The location of this hotel was perfect, we had a lovely sea view room as it was right on the sea front. I arrived separately from my friends by train, I walked from the train station to the hotel and it was very easy to find and took me about 15 mins. The staff were very helpful and I wasn’t checked in very quickly. While waiting on my friends I went to check out the hotel. I used the pool and steam rooms and then used the gym. There was a charge of £2.00 for these facilities which I was happy to pay. I know other people on various reviews I have read had complained about these charges. Especially if there was a few of them travelling as a family. The hotel looks very nice in all the public areas and was very clean. As I have already said it’s in a very good location and I would definitely return to this hotel next time I visit Blackpool as it is also very good value for money

Convenient for the event we attended, wasn't 100% clean but it wasn't awful, the TV in the room was very small as well.

The hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations. On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep. Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds. Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed. Photos attached for reference.

I have stayed here a few times and in general had a pleasant stay. I booked last minute for a Saturday night and I was very disappointed to find a party going on until 12.00. T he music was pretty loud and I had booked a double but was given a twin. I feel that when booking I should have been told there was a disco on and I could have booked elsewhere. On a positive note I appreciate the free parking.

We had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff. When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard. Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub. Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.

We had a fantastic experience. The place was spotlessly clean, from the rooms to the shared areas, which made our stay super comfortable. The decor was warm and cozy, creating a perfect atmosphere for relaxation. What really stood out was the variety of activities available. The staff were friendly and helpful, always happy to recommend things to do in the area.

Absolutely fabulous weekend break set in beautiful surroundings, peaceful and we loved the wildlife. The staff were friendly and very informative and available for anything we needed. The food was lovely and everything very reasonably priced. We will definitely be booking another stay.

Hotel staff, facilities, food, swimming pools and entertainment were brilliant. Everything was presented really nicely in the foyer/reception area. The bedroom and carpets were really tired, however, and need a revamp to match the quality hotel foyer. We found the mattresses uncomfortably soft and didn't sleep well, so assume these were old too. A really mixed experience, but on balance the positive outweighed the negatives. The staff could not have been more accommodating or helpful. Highly recommend getting tram passes on app. before you arrive as need proof of children's DOB from passport or birth certificate. The tram stop is really conveniently opposite the hotel. Excellent reliable service :-)

Wonderful hotel. Our room was a suite and well appointed and comfortable. Spund proofing seemed good, as we had a very peaceful night. Hotel facilities were great. Lovely pool and bar area. All.staff were fabulous and made us feel really looked after. We will be back.

Lovely clean hotel. Very comfy beds. Breakfast was good. Reception staff were pleasant. Driver was the friendliest. Was a good stay but I wouldn’t say it wowed me and felt staff could’ve been more attentive. Also lack of room service, evening snacks, fridge, tv channels, alternative pillows etc. also hotel said they didn’t receive my special requests I’ve added to the trip booking which meant the birthday we were celebrating was overlooked.