Hotel Dengan Pools di Lancashire, United Kingdom

The Grand Hotel is north of North Pier and is a huge hotel with many rooms facing the sea, and a spa, pool and gym. We stayed there for 4 nights and walked everywhere (including to South Pier and the Pleasure Beach), so the location was good for us. The hotel itself is nice and the rooms were spacious with an amazing view towards the Tower and North Pier. The pool, sauna, steam room were great, and cost only £2 per person. All staff we encountered were friendly. We would stay here again.

The Norbrek Castle must have been lavish and upmarket in it's day but sadly looks sad and depressed now. However, we knew this when we booked and opted for it because of it's good points, the location is good with bus and tram stops outside, there is plenty of parking with an assured chance of finding a space if you take the car out and return, the room was as clean as it is possible to clean an old property with clean bedding and towels, the breakfast is basic but again satisfactory and the staff helpful and friendly. We did not, on this occasion use the pool or any of the entertainment facilities. All in all an ok choice for a couple of nights as somewhere simply to sleep

The hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations. On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep. Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds. Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed. Photos attached for reference.

A really nice hotel. Our room was unexpectedly MASSIVE! 2-3times the size I expected. A suite rather than a standard room! Very happy indeed. Comfortable. Warm. Great bathroom. Ideal. 3min off the M6, 5min to town centre.

Excellent stay, excellent dinner, excellent spa experience and breakfast buffet that is second to none! The Mecure really do know how to provide a great customer experience and every single staff member is courteous, polite, helpful and friendly. The rooms are enormous and if you are lucky enough to get a courtyard one, your eyes are in for a treat. Sue and Lucy in the spa are marvellous and even the chambermaid staff, especially Deborah worked with a smile and was helpful with directions. If you stay in a courtyard room you will understand why directions are needed. 😀. All in all I had an absolutely fantastic Mother’s Day stay!

This was my second stay at the hotel, and once again it did not disappoint. I first stayed here last August with my family, and this time I returned with my husband for a peaceful getaway. The calm, relaxing atmosphere made our stay truly enjoyable. A lovely place to unwind, and we would happily come back again.

We had a wonderful 4 nights at Thurnham Hall. The person who checked us in on the Sunday was very pleasant and welcoming. We walked the grounds and they were lovely and very well looked after.The Spa and pool were excellent. Thank you for providing such a lovely hotel for us to stay at and spend time visiting with our Lancashire relatives.

Hotel staff, facilities, food, swimming pools and entertainment were brilliant. Everything was presented really nicely in the foyer/reception area. The bedroom and carpets were really tired, however, and need a revamp to match the quality hotel foyer. We found the mattresses uncomfortably soft and didn't sleep well, so assume these were old too. A really mixed experience, but on balance the positive outweighed the negatives. The staff could not have been more accommodating or helpful. Highly recommend getting tram passes on app. before you arrive as need proof of children's DOB from passport or birth certificate. The tram stop is really conveniently opposite the hotel. Excellent reliable service :-)

Our initial room was very dusty and had a smell of cigarette, my wife made a complaint and reception staff were very helpful, they came to our room and witnessed the dust and changed us to another room with a free dinner although we did insist that we did not mind to pay we did not want them to feel as if we were taking the micky but we have a little that very sensitive.

Lovely clean hotel. Very comfy beds. Breakfast was good. Reception staff were pleasant. Driver was the friendliest. Was a good stay but I wouldn’t say it wowed me and felt staff could’ve been more attentive. Also lack of room service, evening snacks, fridge, tv channels, alternative pillows etc. also hotel said they didn’t receive my special requests I’ve added to the trip booking which meant the birthday we were celebrating was overlooked.