Hotel Dengan Pools di West Midlands, United Kingdom

Exceptional service for a half board stay on weekday that offered a tasty 3-course dinner and breakfast in such a premium hotel with pool, gym room, steam room and sauna! Definitely worth to come again and again!

A short walk away from the train station, the hotel was a little bit tricky to find it being tucked into the University Campus, but I was happy with the room as a whole. The pictures admittedly made the room appear bigger than it was, but for my stay, it was very sufficient. Comfy bed, good shower, pop-up desk for me to do work in the room.

Came a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe. Pros: Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too. Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful. Rooms are spacious and bed are comfy. Cons: Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked. A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre! My friends was stucked to the same room till the end of her stay w a FAN! Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.

Nice relaxing place, beautiful garden. Only issue I had no water available at night. Vending machine cash only. Rest of hotel card only. Reception staff were not helpful. Could not offer a glass of water. Disappointed.

The restaurant stuff were great a young lady Ilrat gave me a great services at restaurant, unfortunately the lady at reception wasn’t so welcome she made me send away decorations team because I wasn’t allowed to put decorated my room even though it not in their terms and conditions honestly I was disappointed. Anybody who’s to go there for they partner’s birthday think twice

Overall experience was good, I have been a few times but the room we was in wasn’t the best the WiFi was weak so we had to connect to our phone data and the shower curtains were dirty definitely needed replacing.

I’ve been in this hotel for like 4-5 times, i would recommend, It’s quiet, comfy, the rooms are clean…however there’s been times where i asked to change rooms since the heating wasn’t working and cause one room had a slight broken window and this was during January…would’ve froze to death. There’s rooms with a large bed.. and other rooms have like the standard double size bed. I give this like 4/5.

It was a very nice and modern hotel with a large room and comfortable bed. The use of the spa was complimentary with the room and we were very impressed. There is a bar and restaurant onsite and although service at times was slow (but it was busy) the food was delicious and reasonably priced. My only downside was that there was no hairdryer but other than that all that was provided was very good.

Location is excellent surrounded by trees and away from crowded and noisy areas. The receptionist was very professional and helpful regarding a mistake in my booking as my booking app didn't convey the complete details of my booking. They didn't have any idea that I have a 12 year old child added to my booking and also didn't get the information that I needed 2 adjacent rooms, but they managed to sort it out. Breakfast was great. There was no fridge in the room despite saying there was one during booking, but I didn't need it, so I ignored it. The worst part was the pool staff. They were rude and irogant. Overall, my family and I enjoyed our stay and will definitely go there again if we visit Birmingham again.

Had a great time despite it begin 1 night, the room clean and spacious and the pool amenities was so relaxing.