Hotel Dengan Pools di Amman Governorate, Jordan

Hotel overall facilities are dated but functional. Room noise insulation is poor. My room is located next to the lift, I can hear every guest exiting/entering the lift, not to mention traffic outside the hotel. Breakfast is decent. Overall great location, close proximity to Amman citadel. One major incident I experienced: My reservation is on 29/12-30/12. I arrived at the hotel around 9pm, after a five-hour drive in adverse weather, only to be told by Laith the front desk manager there was no record of my reservation and requested me to contact Trip.com to resolve. He showed me a different booking with my name made by Trip supplier Travco on 29/11-30/11. This is an obvious typo by Travco. The email communication is between Travco and Hotel Toledo. Shouldn’t the front desk contact Travco directly to resolve the issue instead of asking the customer to contact Trip? I understand the work flow is customer ＞ Trip ＞ Travco ＞ Hotel Toledo. Asking the customer to contact Trip is going in circles and not the most efficient since mistake is by supplier Travco. Initially, Laith refused to accept it’s a typo and insisted the person with the same name as me has checked in on 29/11-30/11. Despite the circumstances and the obvious inconvenience, Laith chose to rigidly hide behind hotel policy, I was not allowed to check in unless I pay a deposit of 60 JD. I refused as I had already fully paid for the room. I was kept waiting at the reception for 1.5 hours while Laith reviewed the issue, which was eventually confirmed to be a typo made by the third-party agent Travco. Also Laith confirmed that 29/11-30/11 was a no show. An hour ago he mentioned the person has checked in on the above date was a lie. The mounting frustration was too much for me to bear. Yes, I raised my voice and created a scene. I mentioned from the start and repeated 5 times it’s a typo by Travco. Laith took 1.5 hour to accept. The final straw is audible verbal profanity from Laith himself (To Laith: I did not audibly mention profanity, it was up to what you interpret from my mouth). Laith threaten to call the police, citing I was creating a scene in the hotel. This behavior was unprofessional, unnecessarily confrontational, and unacceptable in a hospitality setting. It demonstrated a total lack of customer care. This is not a government office, Laith could have taken a softer approach to allow the guest to check in, while he proactively resolve with Travco, not asking guest to call Travco! Not debating about typo with guest! My reservation was fully paid and non-refundable, yet I was left standing at the reception for 1.5 hours due to errors made by Travco and decisions taken by Laith. The situation was mishandled from start to finish, and my frustration was a result of being forced to endure an unnecessary and avoidable ordeal. This was hospitality at its worst.

An overall enjoyable stay at the Ritz-Carlton Amman, but there’s certainly room for improvement. Pros: - Rooms are enormous, and incredibly comfortable, with a good modern TV that allows streaming from your phone and a lovely rain shower. This really is the major highlight. - Legend’s bar is very fun. Cocktails may be a bit lacklustre, but the massive screens, live music, and golf and racing simulators more than make it a great bar. - The Lebanese restaurant was delicious, and definitely a great choice for dinner. - Breakfast when available is very solid but not amazing (see the cons for more info). - Hotel location is far from downtown, but next to all the other major hotels with good access to restaurants. - Staff are courteous and helpful for the most part. Cons: - The breakfast restaurant is far too small for the size of the hotel. I had breakfast paid for, but missed it twice due to the restaurant being full. This really needs to be amended because the hotel itself was not even full. If you cannot attend the capacity of your hotel, this is a deep issue. Breakfast was solid, but still it was small compared to other 5 star establishments. - New Year’s Eve was due to be the highlight of our stay, but we were left massively underwhelmed. We booked a table at Roberto’s, but despite being seated by 22:20, it took until 23:00 to get our appetisers, and we had not even had our main courses by the time the New Year came. This is unacceptable. - A small but necessary point, in general the cleaning was fine, but one day we returned to the hotel at 16:40 to find we still had not had our room made up. We had to request this. I expect far more from a 5 star establishment, and the fact that I’m not sure we would have received a cleaning without our request is concerning. Overall, I’m happy with my stay. I still think the Ritz-Carlton Amman is probably the best hotel choice in Amman, but it leaves a lot to be desired. My review and rating reflects how I feel based on competing hotels in the area.

Although I only stayed for one night, the luxurious and grand decor left a deep impression. It's newly renovated with modern amenities. The location is excellent, not far from any attractions.

Great stay with excellent service I recently stayed at the Mövenpick Hotel Amman and was thoroughly impressed with the level of service and overall experience. From the moment I arrived, the staff were welcoming, attentive and always ready to help with a smile. The reception team were efficient at both check-in and check-out, making the whole process smooth and hassle-free. The room was well-appointed, clean and comfortable, offering a great blend of modern amenities and a relaxing ambience. I particularly appreciated the quality of the bedding, which ensured a restful night's sleep. The housekeeping team did an exceptional job of maintaining the room throughout my stay. Dining at the hotel was also a pleasant experience. The breakfast buffet offered a wide selection of international and local dishes, all freshly prepared and beautifully presented. The restaurant staff were courteous and attentive, making the dining experience even more enjoyable. The hotel's location is another strong point - convenient for both business and leisure travellers. In addition, the facilities, including the fitness centre and swimming pool, were well maintained and added to the overall positive experience. Overall, the Mövenpick Hotel Amman is an excellent choice for anyone visiting the city. With its exceptional service, comfortable accommodation and convenient location, it certainly lives up to the Mövenpick standard. I would be happy to stay here again and recommend it to others.

Managed by Marriott, this hotel boasts an excellent location, making it very convenient for getting around. The hotel's design and decor are new and stylish, and both the facilities and services are top-notch. The staff are enthusiastic and friendly. Taking a taxi to Rainbow Street or Jabal Amman is usually around 1.5 JD, and it's also very easy to get to the North Bus Station. The hotel also offers many activities and feels very safe.

During my business trip to Amman, I stayed at the DoubleTree by Hilton Hotel & Residences and had an excellent overall experience, deserving a five-star rating. Prime Location: The hotel is situated in Amman's central Sheikh Zayed area, surrounded by a vibrant commercial atmosphere, making it incredibly convenient to reach business districts or historical attractions. Warm and Attentive Service: The front desk staff were professional and efficient, quickly handling my check-in and clearly explaining the hotel's facilities. Room service was also very prompt. Comprehensive and Thoughtful Amenities: I stayed in an apartment-style room, which was incredibly spacious. It featured a fully equipped kitchenette and a separate living area, making it extremely convenient for long-term stays or families. Good Dining Experience: The breakfast offered a rich variety, balancing both international and local flavors. The lobby lounge was a comfortable spot for meeting clients or enjoying a drink. Overall, this DoubleTree hotel perfectly blends the convenience of a business hotel with the comfort and freedom of apartment-style accommodation, making it a reliable and welcoming choice for business or leisure travel to Amman.

Comfortable hotel, clean good room .European breakfast type , also there is something from the local kitchen,chef will make you omlet according to your preferences .good staff . Everything was nice . The location didn 't matter much as only two days were in the hotel , before flying home.

Nice and clean hotel , all staff are friendly and courteous they made the whole stay extra special ,definitely i will be returning again

Excellent hotel! Beautiful, clean rooms, convenient rooms, very nice to be in. Stopped to stay before departure, near the airport. It seems the only most convenient location hotel in relation to price/quality. Very recommended 👍

The toilet sewer has a foul smell! The front desk staff disappears from time to time! Airport bus pick-up time is not fixed!