Hotel Dengan Pools di Amman Governorate, Jordan

Hotel overall facilities are dated but functional. Room noise insulation is poor. My room is located next to the lift, I can hear every guest exiting/entering the lift, not to mention traffic outside the hotel. Breakfast is decent. Overall great location, close proximity to Amman citadel. One major incident I experienced: My reservation is on 29/12-30/12. I arrived at the hotel around 9pm, after a five-hour drive in adverse weather, only to be told by Laith the front desk manager there was no record of my reservation and requested me to contact Trip.com to resolve. He showed me a different booking with my name made by Trip supplier Travco on 29/11-30/11. This is an obvious typo by Travco. The email communication is between Travco and Hotel Toledo. Shouldn’t the front desk contact Travco directly to resolve the issue instead of asking the customer to contact Trip? I understand the work flow is customer ＞ Trip ＞ Travco ＞ Hotel Toledo. Asking the customer to contact Trip is going in circles and not the most efficient since mistake is by supplier Travco. Initially, Laith refused to accept it’s a typo and insisted the person with the same name as me has checked in on 29/11-30/11. Despite the circumstances and the obvious inconvenience, Laith chose to rigidly hide behind hotel policy, I was not allowed to check in unless I pay a deposit of 60 JD. I refused as I had already fully paid for the room. I was kept waiting at the reception for 1.5 hours while Laith reviewed the issue, which was eventually confirmed to be a typo made by the third-party agent Travco. Also Laith confirmed that 29/11-30/11 was a no show. An hour ago he mentioned the person has checked in on the above date was a lie. The mounting frustration was too much for me to bear. Yes, I raised my voice and created a scene. I mentioned from the start and repeated 5 times it’s a typo by Travco. Laith took 1.5 hour to accept. The final straw is audible verbal profanity from Laith himself (To Laith: I did not audibly mention profanity, it was up to what you interpret from my mouth). Laith threaten to call the police, citing I was creating a scene in the hotel. This behavior was unprofessional, unnecessarily confrontational, and unacceptable in a hospitality setting. It demonstrated a total lack of customer care. This is not a government office, Laith could have taken a softer approach to allow the guest to check in, while he proactively resolve with Travco, not asking guest to call Travco! Not debating about typo with guest! My reservation was fully paid and non-refundable, yet I was left standing at the reception for 1.5 hours due to errors made by Travco and decisions taken by Laith. The situation was mishandled from start to finish, and my frustration was a result of being forced to endure an unnecessary and avoidable ordeal. This was hospitality at its worst.

An exceptional stay at The Ritz-Carlton, Amman ✨ From the moment we arrived, everything felt luxurious and perfectly organized. The staff were incredibly welcoming, professional, and attentive to every detail, making the whole experience truly memorable. The rooms are elegant, spacious, and beautifully designed, with outstanding cleanliness and comfort. The breakfast was delicious with a great variety of options, and the hotel facilities — especially the spa and pool — created the perfect atmosphere for relaxation. One of the best luxury hotel experiences in Amman, whether for a getaway, business trip, or special occasion. Definitely a stay worth repeating 🤍

This stay was fantastic! The room was incredibly spacious and well-designed, with excellent facilities that felt luxurious. It was perfect for both relaxing and working. Breakfast was a delightful surprise, offering a wide variety of fresh, delicious options to suit all tastes. What really impressed me was the hotel gym – it was fully equipped, meticulously clean, and had a great selection of machines in a bright, airy space. There was even a comfortable relaxation area afterwards, making for a truly superb workout experience. The service was attentive and thoughtful throughout, with quality evident in every detail. I'll definitely choose this hotel again for my next trip and highly recommend it to everyone!

Our trip was for a surgery. The hotel's location was excellent, close to everything, and their service was outstanding. The room was warm and comfortable, and all the staff were very respectful. I will definitely visit this hotel again.

The staff were cheerful, the service was great, and the cleanliness was excellent. The rooms were comfortable. The breakfast was excellent and delicious. Thank you for a wonderful stay. The only minor inconvenience was having the sink in the room instead of the bathroom, which wasn't very comfortable or practical.

🍪 “Warm Welcome & Comfort at DoubleTree by Hilton Amman” 🏨 I stayed at DoubleTree by Hilton Amman from Wednesday to Thursday, and it was a short but truly pleasant experience. Right from check-in, the staff made me feel welcome with their signature warm chocolate chip cookie 🍪 — such a simple touch, but it set the tone for a great stay. 🛏️ The room was spacious, clean, and very comfortable, with everything I needed for a relaxing stay. The bed was especially cozy after a long day, and the overall atmosphere was quiet and restful. 🍽️ I had the chance to try the breakfast buffet, which offered a wide variety of local and international choices. Fresh, flavorful, and plenty of options to start the day right. 📍 The location is convenient — close to restaurants, shops, and a good base to explore Amman. Most importantly, the hospitality of the staff stood out. Everyone I interacted with was friendly, attentive, and made sure my short stay was enjoyable. ⸻ 🌟 Highlights: • Signature warm cookie at check-in 🍪 • Clean, spacious, and comfortable room 🛌 • Delicious breakfast buffet with variety 🍳 • Friendly and professional staff 🤝 • Convenient central location 📍 ⸻ Overall, DoubleTree by Hilton Amman made my quick stay in the city very comfortable and welcoming. I’d definitely come back for a longer visit next time! #DoubleTreeAmman #HiltonHospitality #AmmanStay

Nice and clean hotel , all staff are friendly and courteous they made the whole stay extra special ,definitely i will be returning again

Excellent hotel! Beautiful, clean rooms, convenient rooms, very nice to be in. Stopped to stay before departure, near the airport. It seems the only most convenient location hotel in relation to price/quality. Very recommended 👍

The staff is very respectful and helpful, the rooms are clean and comfortable.

A pleasant stay, felt just like home. I'd like to thank the receptionist, Adeeb, for his excellent attitude and service. (No offense to the other staff whose names I don't recall.) A great feature is that the hotel is located inside the Galleria Mall, which has most major brands, plus arcades and activities for kids under 4. I highly recommend it! 🌹