Hotel Dengan Pools di Kanagawa Prefecture, Japan

The hotel was beautiful, and my dad and I were very happy with our stay. The room was extremely clean. We tried the hot springs on the hotel's top floor and also at the shopping mall across the street, and the ones at the mall were definitely better. We booked the 'one night, two meals' package, and overall it was excellent value for money. Regarding transportation, I didn't research it thoroughly beforehand, but it turns out you can take a bus directly from Odawara, Hakone-Yumoto, and Gora stations, and it's free if you use the Hakone Free Pass. When we arrived, a Chinese ticket agent told us the Odawara bus was very crowded and suggested we take the H line from Hakone-Yumoto. There's also a bus that goes directly to the hotel from the Hakone Open-Air Museum. The hotel's own shuttle bus has a fixed schedule (see image below), and the pickup spot at Gora Station can be a bit tricky to find.

This hotel is conveniently located. It is a traditional Japanese hotel with a lot of facilities. It is very beautiful, particularly the garden which is big and serene. The hot spring having both indoor and outdoor pools is impressive. The dining experience is fantastic because the setting is cosy and the food is extremely delicious. The mattresses, neither too soft, nor too hard, are very comfortable.

The hotel is quite large, but you can't cook. The balcony is angled, and it's an old hotel with a nostalgic feel. Breakfast is a bit expensive at 200 RMB, with limited variety, but the taste is good and very filling. There's a shuttle bus for 1000 JPY per person, which you can arrange at the front desk or ask the staff at the airport customer service center to help you buy tickets for. It seems the route will change soon, and the price will also increase. Information flow between staff members isn't always smooth, so inquiries might not always be accurate; you need to verify. You can simply scan a QR code on your phone to order. It's very convenient for airport transfers, and they help with luggage. However, you need to give the driver your ticket when boarding. The hotel's second floor has direct access to Queen's Square, which is very convenient. They provide toothpaste, toothbrushes, and brushes, so you don't need to bring your own. There's a bathtub with a view, but you need to explore these amenities yourself as Japanese service isn't proactively helpful. Also, efficiency in Japan can be a bit slow, and they're very particular, so there's no need to arrive too early; they'll make you wait even if you do!

The room is big, but the location is very inconvenient on the mountain. There is a free shuttle bus. But the shuttle bus was gone very early. There are no convenience stores or restaurants nearby. If I go there next time, I really have to think about it again. But the breakfast is very cost-effective.

My stay at this hotel was truly exceptional. The view of Mount Fuji was absolutely perfect, creating a breathtaking and unforgettable experience. The hospitality service was fantastic—staff were incredibly attentive, friendly, and went above and beyond to ensure a comfortable stay. Every detail was well taken care of, making it a truly relaxing and enjoyable visit. Highly recommended!

Facilities: The facilities are just okay; it's an older hotel with a very small lobby. Cleanliness: Cleanliness was a significant issue. The bedding wasn't very clean. They didn't have non-smoking rooms, so we were given a smoking room, which meant the sheets had holes and the room smelled unpleasant. The quadruple room had a spring bed that was extremely uncomfortable 😖. Environment: The overall environment was average. A big plus is Ichiran Ramen 🍜 right next door, open 24/7, making dining super convenient. It's also close to the subway station. Yokohama Port and the Cup Noodles Museum are both nearby, easily walkable, and even closer if you take the cable car. Service: Breakfast was included. The staff were quite responsible; if there were no available seats, they would make you wait outside until one became free!

First, I was very happy to get such big Japanese-style room. It has 2 big rooms and much space. You can easily lie there if there are 8 of you. Hotel is kind of tired, but staff keeps it in a good condition. Dinner is a set menu, not kanseki. But it still was good. I was full and happy. Breakfast is a buffet. A bit about how to reach the hotel. There are shuttels from Hakone-Yumoto. It should cost 200 yen. They bring you to Okada hotel. But it's not your hotel. Stuff will give you a map and you need like 3 min to reach the right hotel. There are several onsens. Open and closed. All were good, warm. With good view on mountains. You can take yukata at the reception. And you need to make bed by yourself, but it's only cover mattress but sheet. Nothing difficult.

The room was amazing with a massage chair and an open air bath, however the beds were not comfortable which let it down. Brilliant amenities in the hotel and use of the nearby waterpark (definitely an experience!) and public/private onsen. The food was disappointing as was often cold when meant to be hot and there was little choice if you didn't like fish!!!

The breakfast was excellent, with a wide variety of international dishes served on different floors! The hotel is also very close to Yokohama Station, making shopping super convenient with all the nearby commercial areas. The cleanliness was top-notch, and the night view was absolutely stunning.

Cleanliness: I wish there was a trash can in the bathroom. Environment: Overall very clean, similar style to Atour and Ji Hotel, and the view is decent. Service: Quite good, they greet you when you come in and out. Location is great, in an office building, but it was really hard to find the first time. I couldn't find the entrance from Tokyu below, and had to ask around a lot. However, it was super convenient afterward. There are also a few Chinese restaurants downstairs, and you can hear a lot of people speaking Chinese working in the building. It's more suitable for sleeping than a vacation feel (compared to Tokyu). The sofa in the room is quite comfortable, and the bed's firmness is good too.