Hotel Dengan Pools di Kanagawa Prefecture, Japan

I booked a corner room and was quite disappointed when I saw it in person. One window faced another building very closely, making it impossible to open the curtains. A third of the other window was blocked by a large pillar, resulting in a worse view than a standard room. Moreover, the room layout felt impractical; some areas were unusable, and the actual feeling didn't match the stated size. Because of this, I discussed changing rooms with Trip.com customer service and the hotel front desk the next morning. Although we ended up switching to a slightly cheaper and smaller room, it didn't have the uncomfortable feeling of the corner room, so I felt much better. During this process, Ms. Jiudao from the hotel was very sincere and patiently explained things, working hard with us to find a solution. More importantly, Trip.com customer service showed exceptional professionalism, thoroughly considering our needs, responding quickly, and communicating effectively. We were especially touched by how they handled some issues after we checked out and returned home.

The hotel's location offers pretty convenient transportation. While the building itself seems a bit dated and the overall environment is just average, the front desk staff were notably friendly and welcoming. The room was quite small, but it did come with all the basic amenities, including an air purifier and a refrigerator. The main downside is that prices double on weekends, which makes it feel quite overpriced and not great value for money. However, its convenient proximity to various attractions is a significant advantage. Sakuragicho Station, from where you can take the ropeway to the Ferris wheel, is just a few minutes' walk away. It's also not far from Yamashita Park and the Red Brick Warehouse, making all these popular spots easily accessible.

The hotel is a bit old, but I was really drawn to it because of the balcony. The location is great, directly connected to Queen's Square, so dining and entertainment are very convenient. The Ferris wheel is right opposite the hotel, and the instant noodle museum is within walking distance.

We got an upgraded room, a 30-square-meter one, with the option to shower in the room or at the hot springs. The public hot spring baths are divided into indoor and outdoor sections. The buffet was just okay. Check-in starts at 3 PM, so if you arrive early, you just get a number and wait. Many Japanese families with children were there, so it seems to be a family-friendly hotel. There's a shuttle bus, which should be convenient. We drove, and the parking lot is quite spacious.

View: The room offers a fantastic view, the lake-view room on the 19th floor provides a spacious and comfortable panorama. Parking: Free! Just navigate to the hotel and drive into the large parking lot you'll see (we circled three times, but the signs are actually very clear). After getting your parking ticket, check in and register it at the front desk. You can then enter and exit as many times as you like, free of charge, which is very convenient. Completely free. Facilities: Surprisingly dated. Booking this for over 2000 yen during New Year's, it felt like a Japanese budget hotel. Seriously needs an upgrade; it might deter families. Choosing a Japanese-style room would be much better. Food: Breakfast was great. For other meals, we had to make reservations due to New Year's, so we ended up eating instant noodles (there are many convenience stores nearby). Activities: During New Year's, there were traditional cultural activities in the lobby, which was a nice experience.

The hotel boasts an excellent location, and the service was exceptionally thoughtful. For instance, after seeing us buy water at the supermarket, a staff member went out of their way to take us upstairs and show us where the complimentary drinking water dispenser was. The rooms are also very spacious, and it's conveniently located near the subway station.

The location was amazing right when you get off from Shinjuku - the amenities are nice and the staff helpful. Just note that checkout is at 10:00AM and getting a late one requires you to pay. A bit pricey, but not in comparison to other options in Hakone.

Nice hotel and quite not to far to everywhere. Also they have a free shuttle bus to Gora Sta.

It was very comfortable, I will repeat again!! The staff was also very helpful. Close to the station and thick walls, so the sound next door is not at all i didn't care. (laughter)

Came back for another stay! The air here is fantastic for a winter stroll. You can even sunbathe in the room. On a clear day, you can see Mount Fuji. Plus, you can take the kids to the golf driving range right outside. It's a great place to plan a leisurely trip.