Hotel Dengan Pools di Shiga Prefecture, Japan

Hotel Otsu Biwako was absolutely superb in terms of both facilities and service. It was the most satisfying hotel stay during my entire trip to Japan. We were given a high-floor room with a delightful view. There's a large VALU supermarket just a 5-minute walk from the hotel, and the drugstore next to it offers tax-free shopping. About a ten-minute walk away, there's also a sushi restaurant with excellent value for money and incredibly fresh ingredients.

The hotel is a bit of a distance from the JR station, but the shuttle bus every 20 minutes is quite convenient. The view is absolutely beautiful; the balcony faces Lake Biwa, perfect for watching the sunset in peace and tranquility.

Overall experience only so so average……. I don’t expect such a huge hotel giant - Marriott Group has these shortfalls ! Let’s talk about the suggested improvements on facilities provided by hotel:  1) parking facilities - there is no accessible ramps or pavements for customers taking their heavy luggage from the parking areas - the only thing that we can do was to carry these luggages up the staircases to the hotel lobby from the parking area. 2) hotel entrance lay-by - it was raining heavily when I checked out today. I planned to drive my car to the hotel entrance so that my family members can jump into the car and I can load all my luggages to the trunk under the canopy of the hotel entrance. “Luckily”, the canopy is too short and has no such design and finally everybody got into the car and they were ALL WET. I have to load those luggages to the car under the rain…… 3) Onsen (public bath) - nothing to say about this old, obsolete, small public bath without maintanance. 4) staff - I’d say, with the “name” of Marriott, this hotel is really under staff…… Other - nothing to say really

Very nice and comfort hot spring hotel, quite big and have scale hotel. And not many people when I did the public outdoor hot spring, seems like my private one. However, if next time I book correctly the hotel room, I can enjoy my real private hot spring in my room😉

Check in was not smooth simply because the male receptionist did not bother to explain to us that the room we've booked is actually classified as cottage & was separate from main building & need to drive there, even though he saw us with our many luggages offloaded from our car & pushed to reception area. By the time I figured out with the help of another female receptionist the actual location of our room, my husband has already followed the male receptionist's map instruction to look for numbered car park slot to park our car & then walked all the way back to the reception area to meet me. There is no buggy or any form of transport or concierge to assist us. In the end, we borrowed a trolley & wheeled all our luggages on road to our room. The toilet bowl smells bad & despite washing the floor & spraying anti odour, the smell persisted. There is no free wifi. However, overall, we are satisfied with our stay as the big room size (5 single beds) with many aircon units & the dedicated car park slot just right outside our room made it convenient for us to load our luggage when we check out. Overall, if you need a big room & dedicated parking slot, this is still good hotel to stay, since most hotel room in Japan is really small. The other reason we chose this hotel is the location near the sea where we were hoping to catch the sunset but we didn't managed to due to rain & super cloudy sky : (