Hotel Dengan Pools di Waikato, New Zealand

We were amazed by the level of customer service, amenities provided and the cleanliness. We were so happy there, didn’t need to think of anything - everything needed was provided. And thermal pools are just perfect located just couple of minutes away from the chalet we were staying at. Highly recommend!

Hotel is trading on its name. Place is in desperate need of an upgrade to rooms and many facilities. No air conditioning to our hotel room, room had a ceiling fan and a cheap pedestal fan. Reasonable breakfast buffet selection, though several hot selections were cold, coffee machine broken and apple juice borderline off. Heated lap pool full of leaves and lot broken and slippery tiles around pool. Room bathroom was very dated and worn. Bed pillows were of poor quality. Rooms not very soundproof. Staff were friendly so no bad reflection on them, it’s down to management and ownership to make this a hotel to miss until significant upgrades, maintenance and improvements are completed. For the price we paid we could have stayed at many other nearby establishments, but chose Wairakei because of its name and perception that it was an upmarket establishment. We were wrong. Would not be rushing back to stay again.

The scenery is unique! The eldest brother is also very enthusiastic ~ everything is great! Suitable for bringing children to play ~ swimming pool, it will be very comfortable in summer ~ the surrounding is quiet. If you go, it is recommended to bring more food up the mountain ~ the experience is better

Staff is super friendly. I fell ill and couldnt left Auckland and because of the app policy, I couldnt get the refund but they still let my friends stay there instead of myself. And they were very pleased with stay. It was clean, had all the amenities needed for comfortable stay etc. 

Check in was smooth and quick but changed room twice to get everything right. Our first room had urine stains on the toilet, which means this room was not properly cleaned up. That was terribly disgusting to find these spots. Also, the smart TV in the first room didn't work. Our second room was find but has no bathtub as requested. Changed to the third room and finally get the okay one with great AC, working TV and cleanness. It was our first time stayed in a 5-star hotel in NZ and was surprised the standard is quite low compared to the other 5 stars in Asia. Has small heated pool accommodating 6 people max. Swimming pool and sauna were fine but steam room didn't work. Service okay and great breakfast. Will consider the other place next time.

Is a camping place

Hotels with free hot springs, The natural hot springs are open 24 hours a day. A hot spring bath at night while looking at the stars is unique. A car is essential as it is in a sparsely populated place. The room feels old but is clean. There was no separate refrigerator. You also have to buy water yourself. I didn't pay for breakfast, but I got it for free. The breakfast room is luxurious and has a variety of breads and cereals. At first, I thought it was a failure because it looked so old. There were no major inconveniences, and I think it was a good experience after enjoying the hot springs for two days and eating breakfast. I recommend it.

Service was good. Amenities ok. Decor a bit dated but location excellent for view, peace & quiet.  Meals & Accommodation were priced for overseas visitors. Distance to Eateries long walk. 3/5 ⭐️

A good first stop over for our campervan trip as it is 1hr away from auckland airport. We checked in after opening hours (they close pretty early) but we could easily find our way and the check in instructions were clear and easy. Plenty of flies attracted to light at the campsite. Our camper was filled with flies and spent a long time chasing them away. So do be careful when turning on the lights when moving in and out of the camper.

The motel was in a good location. All of Whitianga's restaurants and a cinema were within walking distance. Unfortunately, no air conditioning. The room was very large with a separate bedroom and living room. There was an additional bed in the living room. However, the bedroom only had a small window, which I found very odd. The small kitchen was quite practical.