Hotel Dengan Pools di Illinois, United States

The room was spacious and bright, and the hygiene was clean and tidy. The staff had a great service attitude, and the surrounding environment was excellent, especially the small lake nearby, which added to the beautiful scenery. The only slight drawback was that breakfast was not included.

The hotel's shuttle service for pickup from O'Hare Airport Zone 2E and drop-off at International Zone 5 was excellent. It was also great that we could enjoy the complimentary hotel breakfast and evening social hour. We made good use of the nearby Blue Line Rosemont CTA station with a 1-day Ventra Pass to explore Chicago in winter. I'd like to thank the front desk lady for her friendly assistance with check-in. The deposit was also refunded within two days. However, as we visited in early February, the room was very dry, so it would be advisable to bring a portable humidifier.

Location: The hotel boasts an excellent location. It's super convenient to get to, with a direct train from the airport right to the nearby station. Plus, there's a large shopping mall and plenty of restaurants just across the street. Cleanliness: The hotel maintains good hygiene standards. Facilities: Unlike hotels in China, you'll need to provide your own slippers, toiletries, and drinking water in the room.

My overall impression of the JW Marriott Chicago is excellent. It's a high-end business hotel that perfectly blends quality and comfort. Located in the convenient and relatively quiet Loop area of downtown Chicago, it's ideal for guests seeking a good night's sleep. The lobby is grand and elegant, the rooms are spacious and tidy, the bedding is comfortable, and the bathroom design is outstanding – everything is exceptionally well-maintained. The executive lounge is another major highlight, offering high-standard dining options for both breakfast and evening meals.

The free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating. There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm. There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.

The hotel is about 30 - 45 minutes drive from downtown Chicago and 20 minutes drive from O Hare airport. The room is spacious. A hotel with nice view and good for someone looking for a quiet & relaxing getaway.

friendly staff, comfy room (although the bed is a bit soft for me), great amenities and excellent shuttle service - courteous and efficient driver. Thank you.

The hotel is very clean and quiet (this is rare), the guests are mostly white, polite and light. Breakfast is quite satisfactory, the few can be full, it is rare to have a good 24-hour coffee, it is still very pleasant to have a cup at any time.

Overall, the value for money is pretty good. It's not far from the airport and right next to the Fashion Outlets of Chicago in Rosemont. They also offer a shuttle service to and from the airport.

Overall, I had a very good stay at this hotel. The room was comfortable, and I really liked the filtered water station on our floor. It had several options and was very convenient. Guest services were excellent. Anytime we made a request, they handled it quickly and professionally. After the first night, housekeeping took our towels but didn’t replace them, so we had to call and ask for more. Thankfully, after that, we didn’t have any other towel issues. Housekeeping overall was a bit different than what I’m used to. They made the beds and handled the bathroom by emptying the trash, picking up dirty towels, and refilling tissues, but they didn’t take out the trash in the main room. Since we had a lot of takeout, that trash piled up pretty quickly. They also didn’t replenish items like used tea bags or glassware, which would’ve been helpful. We also had an issue with the fridge. It stayed warm for the first few days until we realized it hadn’t been turned on. Once we figured that out, it worked fine, but it would’ve been nice if it had been checked before we arrived. The hotel is in a beautiful location, which added to the overall experience. Despite the few small issues, the staff was friendly and responsive, and the positives definitely outweighed the negatives. I would absolutely book with them again!