Hotel Dengan Pools di Tennessee, United States

The service was excellent. The lady helped me upgrade and get the Jacuzzi suite because the room I originally booked said that it would have one but it didn't and I thought I was going to have to cancel the booked room and she fixed it so I didn't have to. The room was one of the nicest I had been in a long time for a Super 8. The bed was so soft and comfortable and I was very cool and didn't get hot at all. I will definitely tell other people how good my stay was and also stay there again in the future. The photo was where the room I booked had a Jacuzzi in it it said when I booked it but it did not when I got to the hotel. That needs to be fixed. This was what I had paid for and booked and it clearly shows I would have a hot tub.

Hotel was older but clean. Convenient to Gatlinburg, and the Smoky Mountain parkway. The room had everything you needed mini fridge, small coffee maker, hairdryer. A elevator to the second and third floors. But it wasn’t convenient to both ends of the large outdoor entrances. The beds were comfortable. The room had a flat screen tv but the remote controls didn’t work. We tried to call the front desk, but the phone didn’t work either. When we went to the front desk to tell them, they said they didn’t know the rooms had phones. They gave us a new remote that also didn’t work. There was only 1 washcloth and towel in the room, but they gave us more when we went to the front desk. The air conditioning worked well. The pool was open but not heated as advertised.

So I of course read google reviews about this place before hand and was torn ... ultimately deciding on it because I kept going back to it on google ...upon checking in after I online booked it...I was greeted by a young woman behind the desk who was cheerful eager to help and informative. Even thou it was nearly 10pm. After 10 minutes the room phone rang it was the front desk and the same young woman who checked me in ..asking about my pit bull saying the lady next door called said my dog was trying to attack her car thru the window...this flat out didn't happen however my dog and her car were playing and my dog isn't a pit bull she's an American Bully but I get it ...I assured the front desk my dot wouldn't be by the neighbors window again and apologized for her having to call me ...fyi y'all ever known a dog to try and attack a cat thru a window without barking growling or acting a damn fool??? Cuz mine sure didn't do any of that ...ANYWAY...The room I booked had 2 queens and lemme tell ya the beds were unbelievably comfortable as were the pillows. The aesthetics of the room was chill and relaxing TV worked as it should so did the AC ...but on to the best part the lady tending to the contentinal breakfast...which was fully stocked at all times and not just stocked but perfectly lined pastries breads and cereal bowls. On my particular morning which was a Friday they served sausage links biscuits eggs blueberry or plain pancakes. They had fresh apple or orange juice but it was the attendant who made it amazing not just her detail but her pleasant disposition to everyone was fantastic. I would return just to tip her again !!! This was a treat experience and one I'll never regret

Breakfst was excellent. Location was very good. Sink drained very slowly. Bath light took several minutes to reach full brightness

Everyone was so nice. The employees treated you very nicely. I checked in and went to my room. I found out my door did not close all the way. I would close it, but it would not latch. I went downstairs, and the mantainence man was right there, and he went up with me to fix it. Everything was clean, even the bedding. The bathroom was clean, but when I was getting ready for bed, I saw an ant on the counter in the bathroom. I did not think anything of it and killed it and went to sleep. The next morning, I was getting ready in the bathroom, and I found 2-3 ants on the counter. I killed them, but I was gone all day. I stayed a total of 2 nights. When I came back for the night, I went to bed. The next morning, I took a shower. The water pressure was not good. The hot water and the shower were awesome but could use more pressure. Once again, getting ready for the day and this time, there were ants all over. They were going up the walls on the ceiling. I am not sure if something was spilled on the walls, but it looked like they all were going towards one spot. That's what led me to believe that. So I moved all my things and got ready in the foyer where there was a mirror. I was leaving that morning anyway, so I figured I would tell the staff. So I checked out and told the front desk, she just said ok.” I thought she would take it seriously, but she did not. I stayed in room 411. Very nice room. Just check for ants. The breakfast was free for both days. I was told the owner was giving free vouchers for breakfast. I thought that was awesome. Overall, good stay.

The hotel is old, especially the carpet has a damp smell and feels not clean. But its location is very good, the parking lot is large, the room is large, the service is good, the breakfast is good, because of the familiarity, I have lived here many times. Once I stayed at the Marriott Hotel next to me. Although it was luxurious, the room was small. I also reported two fire alarms in the middle of the night. The price was too low and the experience was too bad. So I often live here.

I know that reviews seldom lead to any improvements, but hopefully this one will help save someone some money if they were planning on staying here. The young man at the counter named Sean was very pleasant and efficient. That was the highlight of the stay. The hotel is dated, but that doesn’t bother me as long as it’s maintained, as this property USED to be. Now, clearly there are different owners with a much lower standard of cleanliness. On the surface, it appears clean, but if you look closer, you can tell that the details aren’t there. It’s the start of a slide backwards into unclean and unsanitary conditions that often occurs when those with lower cleanliness standards run a hotel. The shower floor was almost black. It was clear that it hadn’t been scrubbed or thoroughly cleaned in a long time The breakfast was sad, paltry and meager. There was some bread, a generic flaked cereal, an odd steamed egg substance and greasy, unappealing sausage patties. There was a waffle iron, but the mixture tasted funny. The coffee is in an automatic type machine. It tasted horrid and was lukewarm coming out. Based on the lack of cleanliness in the rest of the hotel, I doubt this complex coffee machine is regularly sanitized. The bed was hard. That may appeal to some, but it was very uncomfortable to me. The pillows are small little throw pillow sized things with no shape or support. Spend $30 more and go right up the road to the Holiday Inn or Hampton. You’ll be glad you did.

Excellent service, spotless rooms, and great accommodations. Very satisfied!

Good for family. Room size was good. Although hotel is at roadside, rooms are away from road, hence quiet. Hotel is also by the river and room balconies face river which is nice. One swimming pool is with slide and waterfal. Second pool at other end of the hotel is also nice. Breakfast is basic. It worked well for our family. In front of hotel, there is a stop for free public nostalgic bus (Blue line trolley) that takes you down to Gatlinburg center in a few minutes(Aquarium is last stop), comes at every 15 min. Otherwise it’s 15 min.walk to the city center.

The hotel is in a good location, close to Vanderbilt University, with acceptable hardware facilities, swimming pool and gym, and laundry room. The service is very poor, especially the room attendants are all Hispanic, do not understand English, and the work attitude is not serious, often forget to clean the room, or forget to put the daily hygiene products and coffee boxes, after the front desk complaint, no one manages, It is the worst experience I have ever encountered since I stayed at the hotel. The deposit at check-in has not been refunded so far (it has been 2 weeks).