Hotel Dengan Spa di Queensland, Australia

Booking online with Trip was simple. The Dorsett have clean rooms and staff are lovely, plus it's attached to the Gold Coast Casino. I was pleasantly surprised that the hotel is equipped for people with disabilities or use a wheelchair. This includes self opening and closing doors, shower and toilet set up with aids that can be pulled out to accommodate needs and there are wheelchair touch buttons for opening the door. I showered before going out and it flooded the bathroom, luckily there were 2 infloor drains. Within 2 mins or asking for maintenance they had a lovely young man up to fix it, then another minute later housekeeping arrived with fresh towels. The maintenance man also gave me a good rundown and recommendations on the restaurant's at the Casino. 2 negatives - 1st, it is hard to work out where to park as you use the Casino parking, the carpark directs you where to go but there is no clear signage on where the hotel lifts are. I only knew this from a past visit over 2yrs ago. This is something that needs sorting out. 2nd, the entrance address for the hotel foyer is actually on the Casino entry side, so you drive around looking for it. I now know that instead of turning off onto The Darling Ave, as gps instructed, you take the slip road before The Darling Ave exit. This takes you past the residential tower and to the front of the hotel

It is the best hotel in Airlie Beach. The scenery is unbeatable, the facilities are good, the hotel story and the founder's development vision and the final implementation effect are all great! The room is very clean, and the kitchenette has a microwave, which is very convenient. The only thing I can't accept is that the owner is Italian 😅The quilt is a sheet sandwich towel blanket with a few small bumps, but it's still good overall

It was a last minute booking we made (secured the deal for the last available room at that price) and it was the best decision we made! We had to leave our airbnb due to room cleanliness concerns.  Really great central location and lovely room, with great amenities. We enjoyed the proximity to shops nearby. The room size was suitable for up to 4 pax, along with the provision of amenities such as body wash, shampoo, and conditioner. The complimentary snacks and beverage packets provided in the room upon check-in were a great touch, and we even got a refill on the chips (they were a great hit with my friends) on our second day.  Thank you for providing a great and welcoming experience and I’ll be considering staying here should I visit Gold Coast again.

It’s nice and quiet, and pretty comfy, but there’s still a bunch of hair on the floor, and it doesn’t look super clean. The staff seemed a bit confused with the info, but it’s all good. Just don’t expect five-star service, that’s all.

Mixed Experience – Great Location, Poor Internet & Breakfast Setup The hotel is in a great location, and the room itself was clean, spacious, and comfortable. Facilities like the car park and lifts were well maintained and met expectations. However, as business travellers, the internet connection was a major letdown. The hotel appears to rely on a hotspot system, which was extremely unreliable—slow speeds and constant disconnections all weekend. Streaming services such as Netflix were unusable, and even basic browsing was frustrating. To make matters worse, the remote control had nearly dead batteries and worked intermittently. We were also disappointed with the rest and breakfast experience. After early starts each day, we were hoping for some quiet downtime in the afternoon, but this was hard to enjoy given the other issues. The weekend breakfast arrangement felt misleading. Instead of onsite breakfast, we received a $20 per person voucher to a nearby café. While the café was pleasant, it only opened at 7:30 am on weekends—not ideal when you're starting work at 6:30–7:00 am. And realistically, $20 doesn’t go far at most cafés these days, so it felt like a cost-cutting workaround rather than a genuine breakfast offering. On a positive note, Clara at reception on Saturday was professional and kind—she did her best to assist, though unfortunately there wasn’t much she could do. It seemed like her manager may have been present but avoided getting involved, which was disappointing given the situation.

I was mostly happy with the resort. There were some things missing like more food options (only two restaurants) and small luxuries like a sauna for example. It’s also hard to rate the staff as you had some incredibly helpful staff and then some real depressing ones that were just rude. The only other thing that was a bit of a shock was that the beaches were just full of dead coral and no sand. I hadn’t been to one of the islands in the Whitsundays so I was surprised to see that. The photos of the resort did not show this so it would have been nice to know so it didn’t lead to disappointment. Some positives though is that the resort was beautifully designed and they offered a lot of free water activities like kayaking for example. The buffet breakfast was also really nice.

Such a good and convenient place with good prices. The swimming pool is warm, and the staff are so friendly.

The hotel boasts a superb location with breathtaking views from the balcony. The kitchen is fully equipped with everything you could need. This is a fantastic apartment hotel; the only minor drawbacks were the slightly small and single bathroom. Otherwise, all other services were excellent. Highly recommended.

We absolutely adored our stay here! Amazing location - right by the train station and the ferry port and southbank is such a great spot with the bars, restaurants and beach by the river. The hotel was stunning with beautiful rooftop pool and decor throughout our room and main areas. We were just sad it was only 1 night! We didn’t want to leave. All the staff were amazing and food and drinks were delicious!

room is exceptionally clean and well-maintained, with a comfortable bed that ensures a restful night's sleep. The hotel's service is top-notch, making the stay even more enjoyable. Additionally, the food served at the bistro is delightful and leaves a positive impression.