Hotel Dengan spa di Queensland, Australia

This birthday stay was absolutely flawless! I was so surprised when they upgraded me to a sea view room – the scenery outside the window was breathtaking. The room had a wonderful celebratory touch with thoughtful arrangements of wine, cake, and decorations that made for fantastic photos. We had such a great time during our entire stay, and the staff were incredibly friendly. For anyone looking to celebrate a special occasion, this is definitely the place to choose – highly recommended!

The environment was just so-so, and the price was way too high. The rooms are tiny, even the suites aren't very spacious. The sea view is nothing special. The pool was really dirty, full of sand on the bottom. Housekeeping definitely wasn't up to par, I do not recommend this place! The guy at the front desk was unhelpful and couldn't answer any of my questions. Plus, the balcony in the room is small, and they even charge extra for coffee at breakfast!

We have been coming for many years ... we don't use the lift on Friday nights/Saturdays so we always ask for a ground floor. This year, we arrived to find that we had been put on 2nd floor but the reception staff had already looked up online and found that our ”lift” restrictions were only Fri / Sat so when we checked in, they advised us that we're on 2nd floor but not to worry. they will move us to a ground floor apartment on Fri. They REALLY mean that they would move us! We packed everything except for the fridge/freezer on the Fri morning, went out for some hours and came back in the afternoon and in the intervening period, they came, moved all of our stuff for us into the ground floor apartment and even placed the fridge/freezer items and our reading material into the identical spots in the ground floor apartment! Hassle free for us. Not only that, but the friendly guy at reception said that he had also discovered online that we don't use automatic doors on our Sabbath. In all the years I had never mentioned this as we wait patiently for someone going in/out and accompanied them. He said that we didn't have to do that anymore. We could use an emergency exit door and he'll disable the alarm. We are super impressed by the customer service ... even looking up things about our religious/cultural requirements and preempting issues. If there is any negative, I note that the WiFi is very slow. That's it!

Had everything you need for a comfy stay, will be back! Would have love to stay longer

I have stayed in this hotel four times, there is something not right almost every time. One time there's no hot water in the washing basin but shower is alright. One time there is a leak in the shower head, this time the temperature in the shower keeps fluctuating, halfway it suddenly gets too hot, then it gets too cold, it changed three times during the shower. I don't know whether it's lack of maintenance or there's some problems in their piping system. I gave them the feedback, they apologised but I keep having new problem every time. I don't think I am going to stay there anymore.

The hotel facilities are excellent, and the pool and gym are well-maintained. The breakfast selection is rich, and the ingredients are fresh. Both check-in and check-out processes were efficient and smooth. The overall environment is quiet and comfortable, making it perfect for both business trips and leisure travel.

Surfers Beach Holiday Apartments was a great place to stay for our family. The management was helpful. Rooms were of a good size. The location is quiet. It is a easy walk to catch the G:tram. This makes getting to Surfers Paradise or other locations easy. Riding the G is also much cheaper and easier than trying to find parking for the car. While we were there, there were few people using the pool. Our grandkids had a great time... and mostly had the pool to themselves. I didn't realize there wasn't an elevator.(My fault for not checking.) Being on the third floor normally wouldn't have been an issue. Because of health issues for one of our family members, it would have been easier if we had been on a lower floor. If I had contacted the management when booking they said they would have tried to give us a lower floor. It's a great place and I highly recommend it.

Initiali was given a room which faced the disco pool,super noisy at nite.they oni stop ard 1am, I couldn't sleep & had a bad headache the next morning.luckily they managed to help me to change room to the other side after my feedback. The hotel location was a short walk to the beach & paradise center where all the food is.it will be good if the carpark fees are complementary for hotel stays.

Every time I visit the Gold Coast, I stay at the Marriott, and the breakfast is always great. However, the caps on the shampoo and other toiletries can be easily opened, which raises some safety concerns. After 6 PM, there are no staff or services at the pool, and it's not lit. For children with UV allergies who wish to swim in the evening, it's not possible. December is summer in Australia, so it gets dark late. I hope the hotel considers extending the pool's closing time, especially since guests are here for a holiday. Thank you.