Hotel Dengan spa di Queensland, Australia

This birthday stay was absolutely flawless! I was so surprised when they upgraded me to a sea view room – the scenery outside the window was breathtaking. The room had a wonderful celebratory touch with thoughtful arrangements of wine, cake, and decorations that made for fantastic photos. We had such a great time during our entire stay, and the staff were incredibly friendly. For anyone looking to celebrate a special occasion, this is definitely the place to choose – highly recommended!

Love the experience, the facilities were immaculate and service of the staffs as well! I really loved the outdoor lagoon, fits the experience in cairns perfectly!

The facilities are a bit old, and some parts are broken, but it doesn't really affect their functionality. The outdoor spa and pool are decent. The location is excellent, within walking distance to Q1 and a supermarket nearby.

Had everything you need for a comfy stay, will be back! Would have love to stay longer

As a four-star hotel, it largely meets the four-star standard. It's a high-traffic hotel, but the service in all aspects is quick, and they also offer personalized service. It's part of The Star group, so the hotel's location is integrated with The Star complex, and the buildings are all interconnected. I noted in advance that we were celebrating my child's birthday, and they prepared a greeting card and a toy bear, which made my child very happy. In the evening, my child had a cough and was a bit sick, throwing up on the bed. Housekeeping quickly brought new bedding without a single complaint or extra cleaning fee, and they were very caring towards my child. The only minor drawback might be the parking. It's a bit roundabout; you have to go to The Star's car park and follow the instructions carefully. However, the hotel sent parking instructions a day or two before check-in, which was very helpful.

Surfers Beach Holiday Apartments was a great place to stay for our family. The management was helpful. Rooms were of a good size. The location is quiet. It is a easy walk to catch the G:tram. This makes getting to Surfers Paradise or other locations easy. Riding the G is also much cheaper and easier than trying to find parking for the car. While we were there, there were few people using the pool. Our grandkids had a great time... and mostly had the pool to themselves. I didn't realize there wasn't an elevator.(My fault for not checking.) Being on the third floor normally wouldn't have been an issue. Because of health issues for one of our family members, it would have been easier if we had been on a lower floor. If I had contacted the management when booking they said they would have tried to give us a lower floor. It's a great place and I highly recommend it.

Every time I visit the Gold Coast, I stay at the Marriott, and the breakfast is always great. However, the caps on the shampoo and other toiletries can be easily opened, which raises some safety concerns. After 6 PM, there are no staff or services at the pool, and it's not lit. For children with UV allergies who wish to swim in the evening, it's not possible. December is summer in Australia, so it gets dark late. I hope the hotel considers extending the pool's closing time, especially since guests are here for a holiday. Thank you.

I specifically booked a twin sea-view room because I didn't want an apartment-style stay. Ctrip indicated floors 3-18, and we ended up on the sixth floor. I wasn't happy with the room; it was too low, the sea view was obstructed, and the lighting was poor. When I asked the front desk to change floors, their responses were inconsistent. First, they said higher floors would cost extra. Then, they mentioned a 20+ floor room with a sea view and twin beds that wouldn't incur an extra charge (but then changed their story when we expressed excitement). Finally, they offered a cooking-friendly room type, which they said still had twin beds and was much larger, for an additional $150/night, totaling $453 for three nights. We decided to go for it, since we'd already come all this way, but we were shocked when we saw the room – it was clearly a king-size bed! Does a sofa count as a bed? After checking out, I realized I'd left my electric toothbrush on the bathroom counter. I contacted the hotel for three to five days, but they kept saying they hadn't found it. Where could it have gone? The hotel's view and cleanliness were good. Anything requested from the front desk was delivered promptly. However, if rooms are available, why does the hotel charge extra for guests who want to change floors when the platform advertises all floors at the same price? And why was the room type different from what the front desk described? It was not twin beds! The front desk training needs to be improved. If higher floors command a higher price, then the platform should not advertise different floors at the same price! This is deceiving customers.

This hotel boasts a fantastic location, right downstairs from the night market. Their beef noodles are a real highlight, providing comfort for Chinese palates. The hotel's convenient location also means it's just a 10-minute walk to the cruise terminal and very close to the waterfront promenade, which is great for a stroll. The hotel's own bar is super chill, with live music in the evenings – perfect for a drink and a chat.

This hotel was conveniently located, making it a great base for sightseeing. Having a supermarket on the first floor and many dining options nearby was incredibly helpful during our stay. The tram station was also close by, making it easy to get around. The room was spacious, more than enough for a couple, which made our stay feel a bit luxurious. The view was good, and having a pool was a nice bonus. While I felt the cost performance was a bit high, there might be a range of prices depending on the room type and floor. On the other hand, the sound of traffic was a minor issue in our 16th-floor room (river-facing). Also, the air conditioning was a bit inconvenient as it could only be used in either the living room or the bedroom, requiring a switch. The washing machine worked fine, but I couldn't figure out how to use the gas stove, so a simple explanation would have been appreciated. It was also a slight disappointment that the indirect lighting (a larger lamp) couldn't be used. The reception staff were courteous, and it was a great help that they stored our luggage. They provided extra towels when requested. Overall, I think this is a highly satisfying hotel for those who prioritize location, room spaciousness, and cost performance.