Hotel Dengan Spa di Queensland, Australia

Exceptional Luxury with Thoughtful Tech and Standout Service I recently stayed at the Dorsett Gold Coast, and it was an outstanding experience. The level of detail across the property is highly visible, making for a stay that feels both premium and personalized. A Seamless Arrival The check-in experience set a fantastic tone. We were warmly greeted and offered welcome drinks at the Jin Café & Bar, which was a lovely touch. While we navigated the parking, the porter took our luggage directly to our room, allowing us to settle in stress-free. Speaking of parking, while it is $20 per night, it is worth every cent for the convenience. The ”in and out” process is incredibly seamless because the staff enters your registration number into the system, so you never have to worry about tickets or delays. Standout Service: Special Thanks to Sona The service here is truly top-tier. I want to give a huge mention to Sona at reception, who was incredibly helpful throughout our entire stay. Her professionalism and warmth were much appreciated. Furthermore, the speed of the reception service for any phone requests was impressive—they are lightning-fast. The ”Smart” Room Details The room design features some ”genius” touches that I haven't seen elsewhere: * The Smart Mirror: The bathroom mirror has a specialized coating so that even after a steaming hot shower, a specific section remains perfectly clear. * Auto Night Light: The bathroom has an automatic night light that activates on its own—perfect for navigating at night without fumbling for switches. * The in room switches was also very thoughtful and unique, for the first time experienced such. * The Chromecast casting tech was great as you can stream what you like. Dining & Relaxation The pool area is absolutely fancy and stunning—a perfect spot to lounge. We also enjoyed the hearty buffet breakfast at the Star Grand; it’s a great spread, though I’d love to see a few more vegetarian varieties added to the hot selection. Constructive Feedback To make the experience truly 5-star across the board, there are two areas for improvement: * In-Room Appliances: The hairdryer and iron felt quite basic and didn't really match the premium, high-tech vibe of the hotel. * Poolside Dining: While the pool itself is beautiful, the restaurant menu there is very limited and almost negligible. More food variety by the water would be a big plus. Overall, a fantastic stay. Between the tech, the parking ease, and the wonderful service from Sona, I would definitely recommend the Dorsett!

Very close to the main street, just a few minutes walk, very convenient. There is a waiter who speaks some Chinese, very nice! The sea view is not wide enough, the facilities are relatively old, the food is not delicious, maybe it's because of different tastes. The bed smelled at night, fortunately we only booked one night and went to another hotel the next day.

The hotel is super close to the beach, just a 5-minute walk, which is perfect for taking kids to play in the waves. The hotel's own pool and jacuzzi are also great. Housekeeping comes every day to clean, change towels, and even clean the kitchen utensils.

It’s nice and quiet, and pretty comfy, but there’s still a bunch of hair on the floor, and it doesn’t look super clean. The staff seemed a bit confused with the info, but it’s all good. Just don’t expect five-star service, that’s all.

Mixed Experience – Great Location, Poor Internet & Breakfast Setup The hotel is in a great location, and the room itself was clean, spacious, and comfortable. Facilities like the car park and lifts were well maintained and met expectations. However, as business travellers, the internet connection was a major letdown. The hotel appears to rely on a hotspot system, which was extremely unreliable—slow speeds and constant disconnections all weekend. Streaming services such as Netflix were unusable, and even basic browsing was frustrating. To make matters worse, the remote control had nearly dead batteries and worked intermittently. We were also disappointed with the rest and breakfast experience. After early starts each day, we were hoping for some quiet downtime in the afternoon, but this was hard to enjoy given the other issues. The weekend breakfast arrangement felt misleading. Instead of onsite breakfast, we received a $20 per person voucher to a nearby café. While the café was pleasant, it only opened at 7:30 am on weekends—not ideal when you're starting work at 6:30–7:00 am. And realistically, $20 doesn’t go far at most cafés these days, so it felt like a cost-cutting workaround rather than a genuine breakfast offering. On a positive note, Clara at reception on Saturday was professional and kind—she did her best to assist, though unfortunately there wasn’t much she could do. It seemed like her manager may have been present but avoided getting involved, which was disappointing given the situation.

I was mostly happy with the resort. There were some things missing like more food options (only two restaurants) and small luxuries like a sauna for example. It’s also hard to rate the staff as you had some incredibly helpful staff and then some real depressing ones that were just rude. The only other thing that was a bit of a shock was that the beaches were just full of dead coral and no sand. I hadn’t been to one of the islands in the Whitsundays so I was surprised to see that. The photos of the resort did not show this so it would have been nice to know so it didn’t lead to disappointment. Some positives though is that the resort was beautifully designed and they offered a lot of free water activities like kayaking for example. The buffet breakfast was also really nice.

Friendly helpful staff. Woolworths,liquor store and fast food red rooster a short walk over the road. 15 minutes in an uber to the pier where lots of food and entertainment are. Had a Good stay here along with view over the pool. It does become light in the room as no black out. Laundry facilities available Would recommend

The hotel boasts a superb location with breathtaking views from the balcony. The kitchen is fully equipped with everything you could need. This is a fantastic apartment hotel; the only minor drawbacks were the slightly small and single bathroom. Otherwise, all other services were excellent. Highly recommended.

The location of the hotel is very convenient - 10 min walk away from the convention centre. The train station and bus station is nearby and the walk to the nearby turbocat makes the hotel in a prime location for transport. The front desk was efficient and pleasant. Although I check in early and the rooms were not ready, they were nice to allow us to use the facilites on the 21st floor to relax and shower. Also on the 21st floor is the rooftop bar which has the best views of South bank and the skyline. The Vista King Suite was a huge room with large bathroom sitting area and the bed was super comfortable. It took me awhile to find the door, which was hidden behind a glass door enclosure to block out noise. Housekeeping was efficient and meticulous. Breakfast was either in the cafe on G/F or the 21st floor. Servings were hearty and filling from the a la carte menu.

I had a very disappointing experience with this hotel. I accidentally booked a same-night reservation because I was comparing room types in a new tab and forgot to change the dates. I realised the mistake immediately, submitted a cancellation request, and even called the hotel that evening to let them know I wouldn’t be arriving so they could release the room to other guests. Despite this, I was charged the next day. When I called again, the manager said their policy requires 24 hours’ notice and claimed they “could not use the room for other reservations,” even though I had informed them the night before. I have stayed in many hotels, and this is honestly one of the least flexible experiences I have come across. Very disappointing customer service and not understanding at all.