Hotel Dengan spa di Grand Est, France

The hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel. Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours. The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch. That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.

Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience. The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression. That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing. We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned. Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating. In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.

If you are looking for a tranquil escape where you can unwind in peace, you may want to look elsewhere. While the Hôtel & Spa RÉGENT Petite France boasts a stunning aesthetic and an unbeatable location in the heart of the historic district, the actual experience is far from serene. The building itself is immaculate—the cleanliness and amenities are top-tier, and you can’t fault the ”Instagrammable” views. However, the atmosphere is surprisingly high-energy and restless. It feels more like a bustling crossroads than a quiet sanctuary. The Service Gap The most jarring part of the stay is the service. For a hotel that presents itself as a luxury spa destination, the staff interaction is disappointingly cold and inefficient. • Lack of Hospitality: Don't expect a warm welcome or proactive assistance. The service feels transactional at best and dismissive at worst. Verdict If you just need a clean, beautiful room in a prime spot and don't mind navigating a service-less, high-traffic environment, this works. But if your goal is to be pampered in a quiet, stress-free bubble, the service hurdles here will likely leave you frustrated.

Dit hotel is een perfecte uitvalsbasis voor een tussenstop, Bij aankomst toont het hotel van buitenaf een verwaarloosde indruk ,maar binnen is dat zeker niet het geval, wij hadden een familiekamer en we hebben in Frankrijk nog nooit zo een grote kamer gehad ,de kamer is zeer groot en mooi ,alleen spijtig dat de gordijnen een armoedige uitstraling hebben en niet erg verduisterend zijn  Restaurant is een aanrader  Voor ons zeker voor herhaling vatbaar 

This was such a nice experience. Clean spacious room for four. Loved the shower/bathroom. Great breakfast options. Quiet. We had a car (free and safe underground parking) and needed a place to stay close to where we needed to to be and this worked out perfectly. Staff was very nice and helpful too. It’s out of town, but if you have a car, highly recommended, especially if you want to discover the Kochersberg.

The establishment is clean, the staff is friendly. The breakfast is very good, with quality products. The view of the vineyards is magnificent! It's one of the best hotels in the region. I will be back.

Great location opposite the U bahn station. Room was clean and had basic amenities but unfortunately the chromecast was not working during our visit. Staff were very friendly and welcoming. Pet friendly hotel and dogs were welcomed at breakfast

Basement parking is available. If you plan to park in the evening, you need to ask for a separate password for the main gate. I parked in the evening and left in the morning, and it was 4 euros. The room was so-so lol. I gave the counter clerk a 5 euro tip because I was grateful for the parking explanation, but the room wasn't cleaned at first, so I asked to change rooms. I got a different room, but the key didn't work again; I was a little annoyed that they made me go down twice, but I laughed it off.

A short walk from La Petite Venise and other attractions. Used as base to visit other Alsatian towns too. Love the room, the cleanliness and the space. Challenge is the car park - 1. limited slots (book in advance) 2. not easy to park for big cars including SUV.

Fantastic location right next to the cathedral !  Easy to get around the city center and many restaurants options near by.  The rooms are a bit old but considering the location it may be the best option in the area.  Highly recommended !