Hotel Dengan spa di Grand Est, France

The hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel. Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours. The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch. That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.

Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience. The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression. That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing. We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned. Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating. In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.

Located in the heart of Strasbourg's Old Town, in the Petite France area, the hotel building itself is a prominent landmark, offering a tranquil escape from the bustling city. Just meters from the pedestrian street (main shopping street), it's within easy reach of famous restaurants and eateries like 116, and Strasbourg Cathedral and the Strasbourg River are also within walking distance. The hotel boasts first-class facilities, impeccable cleanliness, and warm service. Upon our departure, the hotel manager not only helped us with our luggage but also gifted us two bottles of premium mineral water. Such a wonderful landmark hotel—we'll definitely stay at Petite France again next time we're in Strasbourg! 👍👍👍

Dit hotel is een perfecte uitvalsbasis voor een tussenstop, Bij aankomst toont het hotel van buitenaf een verwaarloosde indruk ,maar binnen is dat zeker niet het geval, wij hadden een familiekamer en we hebben in Frankrijk nog nooit zo een grote kamer gehad ,de kamer is zeer groot en mooi ,alleen spijtig dat de gordijnen een armoedige uitstraling hebben en niet erg verduisterend zijn  Restaurant is een aanrader  Voor ons zeker voor herhaling vatbaar 

The staff was really not friendly, when a guest goes she would sigh in front other guest in waiting. Unlike described in Trip.com sauna is not included and it’s 15 eur for guests. (It’s described only swimming pool is with additional charges) The bed was not clean, we’ve noticed some hairs…

hôtel charmant et élégant, excellent service à la piscine avec champagne froid et autres boissons, eau de la piscine à température idéale et cuisine délicieuse au restaurant (meilleur escargot que nous ayons jamais mangé) Je remercie le personnel de l'hôtel (surtout à l'arrivée où la dame qui nous a accueilli était très sympathique et efficace) tout le personnel qui nous a accueilli avec beaucoup de professionnalisme et de bonne humeur dans tous les espaces de l'hôtel !

hotel was great! room is big enough to open two lugagges. shower was great, heated but the shower head doesnt stay in place, so you can only hold onto it while bathing. otherwise, use the rain shower. the shampoo and conditioner is quite drying and doesnt work well if you come from a more humid country. byo? theres a small supermarket nearby and area is quite walkable to the main tourist attractions. a mall nearby as well but didnt check that out. bedroom amenities are provided upon request. even though the ac didnt work at first but serviceman came by quickly to rectify. bed was comfy. tv casting doesnt work if youre looking to watch some shows. good stay though.

Loved the location at the center of Thionville. There are pedestrian roads just around the corner with bars and restaurants and a supermarket and mall just next to the hotel. There are also lots of public parking spaces next to the hotel. The staff is very friendly,the rooms are modern and nice. So there is a nice rooftop at the hotel with a view and sofas and a bar to relax. At that floor you have a wellness area with sauna and upon appointment you can also book a massage. I did not have breakfast there, but it looked good. I would go back when I am in Thionville. Whether for business or even as a getaway weekend.

The hotel's location is excellent, just a 5-minute walk to the famous Little Venice. The lobby is cozy, and the rooms are comfortable. Plus, the minibar drinks are complimentary! The breakfast is also quite good. 👍

This place is amazing. Excellent customer service. About 15 minutes to Colmar and 30 minutes to Strausberg. We went during Christmas and it is a great place to stay as a home base to the different christmas markets in the area. We enjoyed the common area with pool table and played games with other guest staying at the hotel. Free Parkimg is just a few meters away from the entrance down a hill in a big lot. We enjoyed the spa area and daily breakfast. They will make eggs on request. We will be back in the spring to visit more local wineries. Thank you.