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Terokai Ulasan Tetamu Hotel di Bridgend

Best Western Heronston Hotel Spa

Best Western Heronston Hotel Spa

4.2/562 Ulasan
I live locally and have stayed a few times before. I phoned to ask for any deals to take my 14 year old daughter away. Was very happy to be offered 2 nights bed and breakfast with evening meal for £279. I paid. On check in I explained that my daughter was autistic and we were having a break 4 miles from home as she was very apprehensive about going away. The guy on check in advised we could pick out evening meal from the menu (3 courses). We stayed the first night...on the 2nd night my daughter was too anxious to leave the room for dinner so I asked if we could have in the room. They agreed we could with a charge of £5 each fair enough. My other daughter fell ill and I had to leave to take her to hospital....my mum arrived at hotel to check out for me and take my daughter home as she would t stay thr 2nd night without me. On check out my mum paid £54...she also explained the situation and asked if we could have a voucher for the 2nd night...they said no...OK fair enough. I phoned the hotel to ask why we had a charge of £54 the lady explained that's what the system put and I only had 2 courses included!!? Yet I had a voucher with 3 course on??? She said well there is nothing i can do that's what the system says. Very unhelpful....I have emailed the reservation manager and area manger and had no response...feel like they took my money and didn't care about ne or my daughter. Be careful if you book a package...

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Maklumat Perjalanan Tempatan

Bilangan Hotel4
Bilangan Ulasan143
Harga Purata (Hari Bekerja)RM 653
Harga Purata (Hujung Minggu)RM 638