Hotel Dengan Spa di West Sumatra, Indonesia

Staff friendly, the room clean, the service good, it is worth staying here. They also has variety of food, dessert you can choose for breakfast. Thank you for having us mercure hotel.

Location good, bed comfortable. The room is pretty much run down, mold and moisture on the wall in the room, and in the bathroom. AC very loud. The furniture and seats are stained and filthy. Rooms are not soundproof so you hear everything from the corridor including the hotel music running almost 24 hours.

comfortable, nice beach view, good service, delicious food

The hotel room was spacious and the service was excellent. My child left a piece of clothing in the room and they helped us pack it in a bag and brought it to the lobby. It would be even better if there were two sockets installed at the head of the bed for charging mobile phones!

Overall, the hotel is very good. However, since the car park is located next to the building, guests may get wet when it rains. In addition, the number of umbrellas provided is limited.

It was good, but the amenities could use more attention, specifically soap, ashtrays, and tissues.

Nice service.. For I forgot that have to catch up early morning flight, but already booked breakfast for 2 pax.. Cannot return the money for the second day breakfast, only can take away the breakfast.. So we request for the breakfast, they served it with fruits, buns and rice and vegetables plus chicken (actually we request for it).. Thank you so much for fulfilled my request.. Going to stay again at rocky for next visit to padang.. Beside there also got supermarket, nice!

This hotel soo comfort. I stay for 2 nights and they will topup wter bottle and neat your room next day. The linen so fragrant. Breakfast also so good. Variety of porridge. Staff also very polite. Very recommended👍

Nilai plus dri hotel nya lokasi nya dekat pantai.tidak ada sarapan. Kamar tidak bersih. Fasilitas dihotel tidak mencukupi. Staff tidak ramah.

We stayed for 1 night at Balcone Hotel & Suites. Location was superb, cool air , breezy and the mountain view was stunning as I have book my room overlooking the Merapi & Singalang mountain. Our room was spacious & clean & quiet. Breakfast can be improved. The wash hand basin had a bit of problem as the water does not flow very well but we manage to open the sink trap to let the water out. Settle the problem. Overall happy ending. Highly recommend this hotel.