Hotel Dengan spa di Kanagawa Prefecture, Japan

Old but clean. On the last day we paid extra for a late check out as out flight was delayed so wanted to have a lie in and swim. There is no welcome book in the room and the check in staff didn’t give info. I wore a robe and slippers to the pool to find a big sign saying do not wear your robe or slippers to the pool and the pool you have to pay extra… $180 a night hotel… $40 late check out and the advertised pool isn’t in the price. Total joke. Felt very embarrassed walking back to the room. Spoilt the feeling of our ‘relaxing’ morning. Probably wouldn’t stay again :(

We had a very pleasant stay at the hotel. The staff were exceptionally friendly and helpful throughout our visit. Our room was clean, comfortable, and well-appointed, offering a relaxing environment. The amenities provided met all our needs and contributed to a smooth experience. We would certainly recommend this hotel to others seeking a quality accommodation.

Our experience staying in Hakone was perfect! We stayed at the Tensein in Hakone-Yumoto, an easy location to take the bus, car or train to some popular tourist attractions in the area. The check in itself was rather slow but the staff do their best to speak good English and discuss every detail about your stay with you. The room had everything we needed, the shampoo and conditioners provided was wonderful and there was a variety of products to use. On check in, the private onsen was given at 50% discount at 1,100 Japanese yen per use, we got 2 vouchers so used it 2 times (as we have tattoos we could not go into the public onsen). On check in you have to collect your towel and your choice of Yukata (traditional Japanese robe) which you’re welcomed and encouraged to wear around the hotel and gardens. The hotel is strictly no shoes, so upon arrival you leave your shoes in a locked box and keep the key. If you wish to walk around the beautiful gardens, there are slider type shoes available to slip on, as well as umbrellas to use if it’s raining. Outside they have a onsen for your feet to enjoy with a drink. All of the food and drink (apart from breakfast which was included) was put on our bill at the end. There was a wide selection of drinks, nibbles and food available for dinner and lunches at the dining room and there was a large buffet dining room for buffet breakfast and dinner (if you booked it). The hotel is just a short 10 minute walk to the town and 15 minute walk to the Hakone-Yumoto station. Visiting Mt Fuji is easy, with a bus ‘H’ running from stand 2 opposite the Hakone -Yumoto station. Get off at ‘Motohakone’. From there, you can take another bus and a train to get you to another town ‘Gora’ and surrounding attractions to enjoy.

The ryokan style room was clean and cozy, but a bit small for a family of 5. Buffet-style dinner and breakfast were decent, with selection of both Japanese and Western options. Staff were very polite and helpful, front desk staff speaks good English too. Good location for self drive travellers, near to attractions like Owakudani and Open Air Museum. The public bath (both indoor and outdoor) were great. Outdoor female onsen had the Mt Fuji view. Clear instructions to use the public bath. We had a really enjoyable stay here.

I am glad that I booked this hotel instead of my original location at Gora. Even though it is not near Gora station but it made up for convenient Hakone buses just located outside the hotel. There is free hotel shuttle bus to Gora station. Do check the schedule. Service staff are very friendly and helpful with our request. Room amenities are wonderful and clean. The breakfast spread is so good and wide varieties. I would recommend to order the dinner as Hakone has very limited dining place for dinner. And I assure you will not regret. We throughly enjoyed the sumptuous spread. Food quality is fabulous. The free public & private (got to book and pay) onsen is good with good amenities. You can wear their yukata within the hotel. We would loved to revisit in the near future again!

Central location right beside bus interchange and odawara station for JR ride back to Osaka, shopping centre and food are all nearby in the vicinity. Room is clean, public bath is available and good breakfast spread buffet style. 1800 yen 3pm to 11am next day parking at minaka basement. Can drive to Hakone or southern peninsula shizuoka for sightseeing. View of odawara castle from roof top restaurant.

Good location for traveller who want to visit Kamakura. Hotel location was nearby first train station Fujisawa which is operate by Enoden line.

One of the best hot spring hotels even experienced in Japan! New, clean and comfy environment, the buffet dinner and breakfast provided wide variety of food. Additional drink and snack served in the common areas even not paid for the meal options. The staff are friendly as usual in Japan. Also the private onsen available without extra cost. Highly recommended!

Nice hotel and quite not to far to everywhere. Also they have a free shuttle bus to Gora Sta.

It was a short stay, 1 night, but it is a great location close to Fujisawa Station which can go to Kamakura or Enoshima easily. The hotel has free welcome drinks.