DDanish ShadabNot very satisfied with the room size and other services. I booked my room inclusive of breakfast and dinner. Set breakfast with minimum spread. Dinner was also set with only three options to choose from.
BBesstia128Everything is clean and stylish. I love the large rooms, the friendly staff, and the pool area has a great atmosphere. I was reminded of Adam and Eve. The reception staff gave me all the information I needed in the city. I would highly recommend you.
GGuest UserEspecially foreign employees have a very low customer service quality, they have difficulty in understanding what we say and what we want. Staff in food services are insufficient and their energy is low. One should not expect much in animations, especially music. There is no price performance to get such a high score.
AAnonymous UserHotel is good, we were given a spacious comfortable room. Hotel staff is very kind. On the beach with the negative did not face, very welcoming were. We were on weekdays, maybe associated with it. In the restaurant a very welcoming young guy, I don't remember the name. The last day there was no cleaning, just put the paper with towels, it wasn't very nice, as after the sea the floor in the room is packed in two days. In general the hotel remained satisfied.
GGuest UserI went with my wife and it was a better place than I expected, just the location seemed a little out of place for me, other than that it is definitely a place where you can stay with peace of mind.
ССветлана БорейкоWe stayed at the hotel from Jan 3rd to Jan 5th. We absolutely loved it. The hotel lobby is simply stunning, and the glass elevators are mesmerizing. We were on the 7th floor, closer to the 'nose of the airplane' section. We barely heard any road noise. The grounds are excellent, with lots of spots to walk, sit, or just stand around, plus a playground for kids. The wide beach strip probably has enough space for everyone in the summer. The crowd was more intimate, mostly older foreign guests. Perhaps it was off-season. The room wasn't huge, but everything was well-thought-out and functional. There's a coffee machine in the room, robes, and all the usual toiletries in the bathroom. The mini-bar is refilled regularly, all standard. The bars have good alcohol, and while the restaurant didn't offer super gourmet dishes, the food was delicious – you won't go hungry. The staff are friendly and really try their best. We enjoyed our stay; the off-season price was very reasonable. I recommend it and would love to return in the summer.
GGuest UserWe stayed at the Selin Hotel for the weekend. We stayed in a cute single-story room very close to the beach. The food was really good. The staff was very friendly, polite and helpful. The pool at the Selin Hotel was quiet and clean. Spending time in the aqua park was fun for my son. We are definitely considering staying again.
GGuest UserThe hotel was amazing. We stayed for 3 days and took the all inclusive. The food options were decent but were repeated. The drinks were unlimited and available for majority of the day. The indoor pool, sauna and hamam were really good and well maintained. There were events in the evening as well which can be attended to. Overall had a really good stay and would recommend.
GGuest UserI am sorry to say that a mistake was made in my reservations for this hotel. I initially booked Nov. 5-7. Then I thought that it had been extended from Nov. 8 -12 and paid for that time but somehow it wasn’t. So today the reception person was very difficult telling me that I had to move immediately and was no help to me at all. I had stocked my room with food in the kitchen, about $ 100 worth which I cannot now use.
In fact he suggested another hotel and I asked him to telephone that hotel and he said that he did and they had a room. When I got to that hotel, they did not have any call from the him from the Villa Sonsta so he lied to me about that and they had no room so I had to find another which you will see that I have done at the Kleopatra Blue Hawaii hotel with no kitchen. So I had to cancel that extension at the Villa Sonata who refused me sny reimbursement saying that I had to contact you. You will find my new reservation at the Kleopatra Blue Hawaii Hotel. So please reimburse my account with the Villa Sonata. I am very upset with the way that this was handled by them. They said my room was booked anyway so they will have booked it to somebody else for that period
Thank you.
RRubz@We recently stayed at Rixos Premium Belek and overall the hotel was truly beautiful. The resort itself was impressive — the architecture, landscaping, and overall atmosphere were stunning. The rooms were spacious, comfortable, and well designed. The food quality was also very good with a wide variety of options, which we really enjoyed.
However, there were a couple of points that I believe the hotel management should pay attention to.
Before our arrival, our confirmed reservation was attempted to be cancelled twice due to what was described as a “local market / nationality agreement.” As guests, this was quite concerning and stressful since it happened very close to our check-in date. Fortunately, the issue was eventually resolved and we were able to keep the reservation, but situations like this can affect guests’ confidence when planning their stay.
During our stay, we noticed that the service in the buffet restaurant could have been more attentive. On one evening, the waiters passed by our table several times without offering drinks or asking if we needed anything. At one point I asked for a fork, but unfortunately it never arrived before the restaurant was closing. The staff did not appear very attentive or welcoming in this area.
On a more positive note, the service at Piazzetta Italiana was very good — professional, attentive, and a clear highlight of our dining experience.
There was also a small incident in the lobby area that felt disappointing. While a staff member was refilling welcome snacks and drinks (presumably for arriving guests), I approached to take a juice and was told quite abruptly “not for you.” While I understand there may be rules, the way it was communicated felt impolite and not in line with the level of hospitality expected from a hotel of this standard.
Aside from these points, the hotel itself was excellent and offered a very beautiful environment for a holiday. With more consistency in service and guest interaction, the overall experience could easily match the high standard that the resort represents.
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