Hotel Dengan Spa di Samarkand Region, Uzbekistan

The service and location were great. In terms of the hotel room itself, it was okay, but not great. The bathroom was very hot, and it seemed the AC didn't reach there. To make a queen bed, they pushed two twins together, and there is a strange and hard divet in the middle of the bed that hurt my back when I woke up. I appreciated the baths and sauna, but they could've been cleaner. What I took issue with was the random people loitering in the hotel courtyard. I had a random man come up to me who wasn't staying in the hotel who asked me if I was a **********. I appreciated that the hotel took quick action when they heard about this, but I think there should be better security in the courtyard.

We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.) What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.” This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service. By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!

房間很寬敞 屋況新穎 床舖及照明都很棒 櫃檯人員服務態度也超好 滿足我們所有需求！ㄧ出旅店幾步之遙就一家超級大的超市生活所需應有盡有。 唯一就是離核心景點3公里外 但打車便宜不會造成任何不便

Все понравилось: расположение, номер, завтраки. Все чисто, отличная сантехника, полотенца, шампунь, гель для душа, зубная щётка. В номере чайник,, чашки, чай, кофе. Хорошо работает кондиционер. Жили в 206 номере, вид из окна никакой, но нам не критично, в отеле были очень мало. Час спа бесплатно. Но спа не очень. Хамам не работал, вода в бассейне очень холодная и мутноватая, сауна хорошая, но в душе и в бассейне стойкий запах канализации. Есть терраса, с видом на старый город. Приветливая и милая администратор Азиза. В общем все было хорошо👍

位置就在大路上，周圍環境很好。酒店規模不大但是裝修建造都是高大上的土豪風格。打車去哪都不遠。隔音有點問題，晚上外面的動靜聽的一清二楚。服務人員非常熱情周到，主動幫忙打電話詢問我們要去的週末市場的情況。甚至離店時還把我們送去了車站。早餐很還不錯，品種很多，有新鮮的水果蔬菜。樓下有家衹賣手抓飯的洋氣餐廳，但是手抓飯泡在黑油裏還是有點一言難盡。謹慎選擇。

Small hotel but room was quite spacious . General public areas was tasteful and spacious as well. The staff were most impressive and helpful with our needs. Especially at the concierge, the language skill of the staff there made our visit so much easier and familiar.

Проживали в отеле 2 ночи, понравился сервис на рецепшн и на завтраке, все очень доброжелательные) сам отель очень уютный и красивый! Внутренний двор очень милый, из номера с видом на сад видно Мечеть Биби-Ханум) Расположение хорошее, недалеко от площади Регистан) немного не оправдал ожиданий ассортимент еды на завтраке, он был достаточно скромен (сравниваем с отелем 3* в Ташкенте, там разбегались глаза), но голодным , конечно не останетесь)

Hotel itself was amazing. Very clean & posh. Breakfast was wide of selections. Swimming pool & spa was fun way to relax.  When we ask, they happily made us late check out. Very grateful! Vey much enjoyed staying.  Only downside was location, although it's close to a park, we found it hard to find yandex. It was quite expensive & took 10-15 mins to arrive. Since we have been using yandex many different cities, this time was the most hassle.

At check-in, there was no front desk staff available, but a cleaning staff member kindly assisted me. During check-out, I was offered a cup of coffee and a complimentary taxi service, which was very thoughtful. The location is perfect — Registan Square is just a pleasant walk away. I would love to come back and stay here again with my friends or family.

Очень просторный номер со всеми удобствами, есть маленький балкон. Вкусные завтраки, отзывчивый персонал. Отель расположен в симпатичном районе недалеко от Университетской бульвара, до Регистана можно прогуляться пешком. К сожалению, не успели воспользоваться спа