Hotel Dengan Spa di Samarqand, Uzbekistan

The hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.

Really enjoyed my stay here. The location is great, just about a 10-minute walk to Registan, with a few restaurants and stores nearby. The staff were incredibly friendly and helpful, even helping us get things delivered that we couldn't find on Yandex. They have cold beer available as well, which is a really great bonus in a place like Uzbekistan. Their sauna and cold pool were lovely and clean and an amazing way to detox the body during the hot summer days. Will definitely return to stay here on my next trip to Samarkand!!

Gem in Samarkand , love the service , ambience and cleanliness. Room is huge , bed comfortable. The staff attitude is marvellous and customer oriented. Love this place. To the right of hotel , there is barbeque restaurant , cheap and delicious. Both staff that i attached served me , they are humble and very helpful.

[Luxurious stay in Samarkand] This hotel is located about a 5-minute walk from Registan Square in Samarkand, and it seems that a wedding hall for locals is also located next door. The luxurious interior matches that, and the lobby entrance raises your expectations for your stay. One of the hotel staff spoke a little Japanese, and although he spoke broken Japanese, he greeted me kindly with a ”hello.” The room had an elegant atmosphere, and the bed was comfortable. In addition, the breakfast buffet had a wide variety of options, and was very satisfying and delicious!

I stayed for one night on Samarkand sightseeing. Amenities are also substantial. The room is clean. The breakfast was delicious. The restaurant in front of the hotel was delicious. There are convenience stores, and I think it is perfect for sightseeing.

About 15 minutes walk to Registan Square. About 7 minutes to mini shop. It is located in a residential area in the back of the old town. The courtyard is comfortable and you can feel the wind in the terrace seat. Breakfast is served individually. It serves quite a lot of fruit. The room took off the shoes in the corridor. I stayed for 4 nights, but on the 3rd day there was cleaning and towel replacement. There is a toothbrush in the room but there is no cup. The air-conditioning is also good. Shower room, suitable hot water flow is good. Check out on the way back and send it to the train station for free by the car arranged by the owner. The owner of the inn, the eldest son, is friendly and speaks various English.

I was there off-season on March 8. There weren't many people in the hotel, the rooms were clean and tidy. There weren't enough robes in the room and I would have added something moisturizing for the body (cream) to the cosmetic set. A corkscrew and glasses. Overall, I recommend it, including using the spa area. There was no one there off-season, which is how I like it)

We really liked the hotel. It’s new, clean, with nice rooms and a good breakfast. Conveniently close to the airport; it’s better to take a taxi to the main attractions, but everything is within about 10 minutes. The staff are friendly and genuinely try to help the guests.

Unexpected hotel, very new, facilities in all aspects are new feeling, hotel service attitude is also good, but originally said in advance to help pack breakfast in the morning and put the refrigerator in the end did not see the arrangement.

Arrivée tardive accepté et enregistrement rapide. La chambre était sous les combles il faisait chaud