Hotel 3 Bintang di Kepulauan Wight, United Kingdom

The evening staff where nowhere to be seen on the evening we checked in. They had a sign at reception saying they were in the bar and a sign in the bar saying they were at reception. Took over 20 minutes to find a member of staff to be able to check in and they weren’t even apologetic once they turned up. The next evening we went for a drink in the bar, while the rugby finals were on. There were many people trying to get a drink, however again the bar/reception staff were not around. Ended up giving up waiting without being served and going back to our room instead. Very disappointed with the service. The room and location had everything you needed, however and we had no complaints in this regard.

We booked a short break to IOW, meeting family there and so chose Yelfs as it was close to the ferry and looked a good base for exploring. There is some limited parking at the hotel but it is awkward and a trip through some dingy dirty passageways, not ideal. We booked in, polite pleasant lady at reception and got key to our room, first floor above the reception overlooking the street. Wow, this is a very tired run down hotel. Threadbear carpets made trip hazzards on stairs and hallways. Very dirty room. Everything broken, dirty and impractical. No bedside sockets. Broken mismatched lamps, dirty stained side tables, awful stained carpets. Filthy kettle, full of rust and the element almost worn through. Tiny old TV that refused to turn on for the first 10 mins of trying. Large front windows, single glazed, frames rotton and running with damp Bathroom passable but tiny, featureless, cold and dirty. We were supossed to be there for three nights and may have stuck it out as a base, except for the horrors of night 1. After a 5 hour journey we got to bed about 10pm. We may as well have been lying on the pavement outside. This popular town was full of drunks and as various establishments emptied out, we were treated to wave after wave of screaming, shouting, fighting, swearing with nothing but 2mm of glass seperating us from the row. The road noise from traffic rattled us in our bed, coaches, vans cars and lorries without a break for hours. We lay awake tortured till well after 3am but even then, sporadic shouts and vehicles stopped any meaningfull sleep and then deliveries started about 5.30 and we were up. The following day we just had to check out. The guy on the desk was appologetic and accepted our complaint. A full refund has been given and we are grateful for that. I have zero complaints about the hard working staff. We booked in at Premier in Sandown seafront which was great for the last 2 nights and actually cheaper than Yelfs

The owner is very nice and the food is delicious, the hot water is very comfortable, in a location close to the beach!

Thank you to everyone at The Royal Esplanade Hotel for a lovely event. We had my Dad’s 80th birthday party there yesterday & it’s was perfect. We had the large room, alongside the bar, plenty of space & great layout. The food was good & loads of it. But what really made it was the people working, who made everything run smoothly, thought of the little things, even providing some decorations, sorting out a speaker for music & cake stand etc and most importantly were super friendly & nothing was too much trouble. Dad had a great time, so thank you. I would definitely recommend it for a party venue.

Lovely B&B clearly well run - the welcome was warm and friendly and it was clear pride was taken in providing a good level of service excellent based on price so was great value. Location is a bit of a hike to the Esplanade (where I wandered down for some dinner but be warned it’s an uphill hike back!) the advantage was you were able to park. If I was going to criticise anything it would be the size of the to in the room. As I work away a lot it is one of the things I find advantageous! Breakfast was excellent and certainly filled a hole! I’d book again as for a one night stop you can do a lot worse!

The staff at Luccombe Hall were brilliant, from booking to check out. They were friendly and helpful, happy to share information about what to do on the island, and took the hassle out of arranging our ferry - even getting us onto a later crossing when we decided to stay a little longer. The hotel itself was in such a beautiful setting. The view is incredible and the sun shone throughout our stay, so we made use of the gardens to drink our coffee in the morning and the outdoor pool in the afternoons. Included in our stay was access to the nearby Shanklin Chine, which gave a pretty and easy (despite the steps) route down to the beach. The room was clean, the beds were comfortable and the decor was good. The TV had options to connect streaming platforms, which was useful. It might have been nice to have a fridge and safe in the room. Breakfast was great, with a selection of cereals, pastries and fruit, as well as cooked breakfasts. The Eggs Benedict was particularly tasty. Dinner was good, though felt a little pricey for what it was. Evening coffee was from a machine and sadly wasn't up to much. All in all, we really enjoyed our stay and would thoroughly recommend.

The evening staff where nowhere to be seen on the evening we checked in. They had a sign at reception saying they were in the bar and a sign in the bar saying they were at reception. Took over 20 minutes to find a member of staff to be able to check in and they weren’t even apologetic once they turned up. The next evening we went for a drink in the bar, while the rugby finals were on. There were many people trying to get a drink, however again the bar/reception staff were not around. Ended up giving up waiting without being served and going back to our room instead. Very disappointed with the service. The room and location had everything you needed, however and we had no complaints in this regard.

We booked a short break to IOW, meeting family there and so chose Yelfs as it was close to the ferry and looked a good base for exploring. There is some limited parking at the hotel but it is awkward and a trip through some dingy dirty passageways, not ideal. We booked in, polite pleasant lady at reception and got key to our room, first floor above the reception overlooking the street. Wow, this is a very tired run down hotel. Threadbear carpets made trip hazzards on stairs and hallways. Very dirty room. Everything broken, dirty and impractical. No bedside sockets. Broken mismatched lamps, dirty stained side tables, awful stained carpets. Filthy kettle, full of rust and the element almost worn through. Tiny old TV that refused to turn on for the first 10 mins of trying. Large front windows, single glazed, frames rotton and running with damp Bathroom passable but tiny, featureless, cold and dirty. We were supossed to be there for three nights and may have stuck it out as a base, except for the horrors of night 1. After a 5 hour journey we got to bed about 10pm. We may as well have been lying on the pavement outside. This popular town was full of drunks and as various establishments emptied out, we were treated to wave after wave of screaming, shouting, fighting, swearing with nothing but 2mm of glass seperating us from the row. The road noise from traffic rattled us in our bed, coaches, vans cars and lorries without a break for hours. We lay awake tortured till well after 3am but even then, sporadic shouts and vehicles stopped any meaningfull sleep and then deliveries started about 5.30 and we were up. The following day we just had to check out. The guy on the desk was appologetic and accepted our complaint. A full refund has been given and we are grateful for that. I have zero complaints about the hard working staff. We booked in at Premier in Sandown seafront which was great for the last 2 nights and actually cheaper than Yelfs

The owner is very nice and the food is delicious, the hot water is very comfortable, in a location close to the beach!

Thank you to everyone at The Royal Esplanade Hotel for a lovely event. We had my Dad’s 80th birthday party there yesterday & it’s was perfect. We had the large room, alongside the bar, plenty of space & great layout. The food was good & loads of it. But what really made it was the people working, who made everything run smoothly, thought of the little things, even providing some decorations, sorting out a speaker for music & cake stand etc and most importantly were super friendly & nothing was too much trouble. Dad had a great time, so thank you. I would definitely recommend it for a party venue.

Lovely B&B clearly well run - the welcome was warm and friendly and it was clear pride was taken in providing a good level of service excellent based on price so was great value. Location is a bit of a hike to the Esplanade (where I wandered down for some dinner but be warned it’s an uphill hike back!) the advantage was you were able to park. If I was going to criticise anything it would be the size of the to in the room. As I work away a lot it is one of the things I find advantageous! Breakfast was excellent and certainly filled a hole! I’d book again as for a one night stop you can do a lot worse!

The staff at Luccombe Hall were brilliant, from booking to check out. They were friendly and helpful, happy to share information about what to do on the island, and took the hassle out of arranging our ferry - even getting us onto a later crossing when we decided to stay a little longer. The hotel itself was in such a beautiful setting. The view is incredible and the sun shone throughout our stay, so we made use of the gardens to drink our coffee in the morning and the outdoor pool in the afternoons. Included in our stay was access to the nearby Shanklin Chine, which gave a pretty and easy (despite the steps) route down to the beach. The room was clean, the beds were comfortable and the decor was good. The TV had options to connect streaming platforms, which was useful. It might have been nice to have a fridge and safe in the room. Breakfast was great, with a selection of cereals, pastries and fruit, as well as cooked breakfasts. The Eggs Benedict was particularly tasty. Dinner was good, though felt a little pricey for what it was. Evening coffee was from a machine and sadly wasn't up to much. All in all, we really enjoyed our stay and would thoroughly recommend.

In many ways our stay was the perfect English Hotel experience. Everything about the Hotel deserves top marks. The welcome from the receptionist on arrival and check in felt genuinely personal. The bedroom was fine space wise and the bed comfortable. Being able to charge the car was a major plus point. Breakfast was as good as anywhere. The grounds were well kept and the view from the dining room and the back of the hotel was unforgettable. Next time we stay we’ll come prepared to use the hot tub and swimming pool. Shanklin Chine was a few minutes walk from the hotel and the gloriously picturesque Shanklin Old Village a few minutes more. When a hotel makes you feel that the checkout is premature the hotel has done a good job. Well done Luccombe Hotel Group, we will be back very soon.