Hotel 5-Star di Grand Est, France

Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience. The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression. That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing. We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned. Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating. In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.

Located in the heart of Strasbourg's Old Town, in the Petite France area, the hotel building itself is a prominent landmark, offering a tranquil escape from the bustling city. Just meters from the pedestrian street (main shopping street), it's within easy reach of famous restaurants and eateries like 116, and Strasbourg Cathedral and the Strasbourg River are also within walking distance. The hotel boasts first-class facilities, impeccable cleanliness, and warm service. Upon our departure, the hotel manager not only helped us with our luggage but also gifted us two bottles of premium mineral water. Such a wonderful landmark hotel—we'll definitely stay at Petite France again next time we're in Strasbourg! 👍👍👍

It was a very clean and well-shaped room. The staff was also very helpful. The location was also very convenient.

room size is decent, location is around 800m from train station, a 10-15 min walk, great location as it's near a lot of cafes and restaurants if you are taking check-in luggages, you might have it harder when dragging the luggage wheel through stoney paths surrounding the hotel. closet has no bidet, as european standard, so if you need it, you might consider taking portable electric bidet, water flow is abit small but it's just personal preferences, other than that everything is good

I wanted to share my opinion of this hotel, we stayed 2 nights and it was good. Things that i wish the hotel probably can improve is the beds, unfortunately it’s not comfortable at all, the other hand is we still can hear the vehicles, bird chirping and people talking outside of our room even the windows are closed and it’s not comfortable at all in the evening to sleep. Thank you

Excellent location, super convenient for both shopping and sightseeing. The decor is new, the room amenities are well-designed and easy to use, and they even provide Clarins toiletries. Breakfast is quite generous by European standards. I stayed on the top floor; the air conditioning was a bit noisy, and there was a faint kitchen smell in the mornings, but everything else was perfectly fine. The deposit was refunded very quickly. Overall, I definitely recommend it.

Magic, smiles and small customer care. The hotel is very comfortable and comfortable. The spa is very good , clean , swimming pool , sauna , hammam and the possibility of care . The restaurant , what to say , exceptional , refined , surprised , A real delicious. Magic stay.

Best hotel we’ve ever been at. Absolutely beautiful, great staff, helped us with everything and brought us many gifts!

Enjoyed our stay. Area is more remotely located so you need to have a vehicle for convenience.

Memorable stay in Reims. Amazing dinner in the 3 michelin star.