Hotel Dengan bar di Hong Kong, China

Although the hotel room was small, it was incredibly clean, and the bed was plush and comfortable, so I had a really great rest. Check-in was fast, and I loved that there were plenty of restaurants and cafes nearby. Best of all, staying on a high floor allowed me to enjoy the beautiful views of Hong Kong, which was absolutely fantastic. I will definitely be staying here again soon!

I am extremely disappointed with my stay at this Nathan hotel. The overall experience was far below my expectations. First, the front desk female staff were impolite and unprofessional during the check-in process. Their attitude made me feel unwelcome from the moment I arrived. To make matters even more disappointing, the day of my check-in was my birthday, and I had hoped to enjoy a pleasant stay. Instead, it turned into a very frustrating experience. After entering my room, I noticed that the air conditioning was not working properly. The room remained uncomfortably warm despite adjusting the temperature. I contacted the hotel, and an engineer came to inspect the air conditioner. He turned off the main power and restarted the system, but the problem remained unresolved. Rather than offering to change my room or provide an effective solution, the hotel simply gave us a fan. Providing a fan is not an acceptable solution to a faulty air conditioning system. The room remained hot and uncomfortable throughout the stay, which seriously affected my comfort, sleep quality, and overall experience. Given the poor service, the lack of professionalism, and the unresolved air conditioning issue, I believe the hotel failed to provide the standard of accommodation that guests should reasonably expect. Another male front desk staff member escorted us to Room 1004 on the Executive Floor. However, the room only had one king-size bed, and the hotel informed us that they could only provide a foldaway bed. This was completely different from the room type I had booked. My reservation was clearly for a room with two double beds, so I do not understand why the hotel failed to provide the room type that I had reserved and confirmed. This caused unnecessary inconvenience and added to my disappointment with the overall stay. The next day, the Duty Assistant Manager offered us two alternative rooms. However, neither of them was satisfactory. The first room was on the 10th floor, but it still had only one king-size bed, which did not match my original reservation. The second room was on the 5th floor and contained four twin beds in the form of two bunk beds. This room was clearly not comparable to the Executive Floor room that I had originally booked and was not suitable for our needs. I made my booking based on the expectation that the hotel would provide the room type that was confirmed in my reservation. Unfortunately, the hotel failed to do so, which significantly affected our stay. In addition to the issues mentioned above, the hair dryer in our room was also defective because the power plug had come loose and could not be used safely. I contacted the front desk to request a replacement hair dryer, but I was informed that the Housekeeping team first needed to come to the room to verify the issue before a replacement could be provided. This unnecessary process caused further inconvenience during our stay. I would, however, like to recognize the professionalism and excellent service provided by the Housekeeping staff and the bellboy. They were polite, helpful, and courteous throughout our stay, and they deserve to be commended for their efforts. Unfortunately, the same cannot be said for the front desk staff. Their attitude was consistently disappointing from check-in to check-out. The male staff member who assisted us during check-out was also unfriendly and unprofessional. I believe the front desk team requires further customer service training to improve their attitude and the way they communicate with guests. Overall, this was one of the most disappointing hotel experiences I have ever had. I will not stay at Nathan Hotel again, nor will I recommend it to others. I sincerely hope that Trip.com and the hotel will take this complaint seriously and provide a fair resolution to this matter.

the room was beautiful, tho its not as clean as i expected it to be... there's blood stain in the couch and window nooks. a lot of long hair strands in the carpet. i know they can do better. i still like the hotel, the shuttle service from hotel to train station is big help for guests. since there is no free bottled water on rooms, at least have a water dispenser on some floors. the breakfast is buffet but... sorry but its so bland. im not a picky eater but... its really disappointing. if you gonna ask me, if i will stay again on this hotel, probably not. 1000+ rmb for family room and the experience is just so so... sorry. ✌

The hotel is nestled at the foot of the mountain, offering a tranquil environment away from the hustle and bustle of areas near MTR stations. However, it's about a 20-minute walk to Central/Admiralty MTR stations, or a 6-7 minute taxi ride (around HKD 20-35). We were assigned a room on the 28th floor facing Central, and the view was absolutely stunning. We had a complete panoramic view of the Hong Kong Zoological and Botanical Gardens, the US Consulate, the Peak Tram Terminus, Government House, and even the distant Bank of China Tower, Standard Chartered Bank Building, and IFC. The staff were all very warm, friendly, and accommodating. They even helped bring up our food deliveries to the room. The room cleanliness was excellent. The soundproofing, however, was average; we could hear louder noises from upstairs and next door. In the mornings, we could also hear the birds chirping from the Zoological and Botanical Gardens below. The bathroom didn't have a bathtub, but there was a kitchen available for cooking. Overall, I highly recommend this hotel, especially if you're looking for something a bit more unique. Compared to 5-star and 4-star hotels near MTR stations, this place offers a really good stay.

The room was clean and tidy, well-equipped, and had a nice window view. The front desk staff, Joyu, was exceptionally kind and thoughtful, making my stay very pleasant. Complimentary upgrade to a deluxe room with a view: This was fantastic, a real privilege usually reserved for grander hotels! Hotel shuttle bus service: The driver helped with my luggage, and the service was excellent. The shuttle itself was very convenient, taking me directly to my destination. Thumbs up!

Had a weekend staycation here. The room was beautiful, the view was great, and the service was excellent. The breakfast buffet had a wide variety of food, and there was a free pool and gym. The spa was also very relaxing. One thing that could be improved is the electric kettle in the room. There was a lot of limescale at the bottom, and the opening was very small. I have small hands, so I was barely able to clean it with a toothbrush, but it came clean immediately, proving that it wasn't a stubborn stain that was difficult to deal with. It would be great if the cleaning could be better. Another issue was the elevator and room key card sensor. It's a good idea to use key cards for the elevator to improve security, but I, and many other people I saw, had a lot of trouble getting it to work. It often took many attempts. Also, the green light indicating a successful scan was very dim and hard to see.

First off, I have to praise the amazing location of the Kowloon Hotel! It's right in the heart of Tsim Sha Tsui, making it incredibly convenient to walk to K11 Musea and Harbour City. This is absolutely perfect for anyone coming to Hong Kong to shop, explore, and enjoy the local cuisine. Now, about the room. For Tsim Sha Tsui, where space is a premium, the room size here is definitely on the larger side compared to other hotels in the same price range. It felt spacious and never cramped. The decor was also very comfortable, elegant, clean, and tidy. The service was the most pleasant surprise! The front desk staff were incredibly warm, professional, and checked us in very efficiently. They even kindly upgraded our room for free, which instantly made the experience fantastic! Overall, it offers excellent value for money. From the location and service to the quality of the stay, everything was impeccable. I highly recommend it to everyone!

A perfect experience! We originally booked a Deluxe Seaview King Room, but the hotel upgraded us to an Executive Seaview Suite and, as per our request, provided a twin-bedded suite. The lady who checked us in was very gentle, and the check-in process was incredibly smooth. I can't sleep on soft pillows, and the Four Seasons has always remembered this, providing me with a firm pillow and proactively asking if I wanted to switch to a harder mattress – very thoughtful. The welcome amenities from the hotel were also very generous, including pineapple cake, pineapple buns, and milk tea cookies. My friend and I both agreed they were delicious. The welcome fruit was incredibly fresh, and the grapes had just the right amount of sweetness; even as someone who doesn't like sweets, I ate a lot. The mini-bar in the suite was also complimentary, and my favorites were the chips and coconut juice. We also visited the Argo bar. Even on a Saturday night, it wasn't overly crowded, and the Hong Kong Punch was impressive. Our booking included breakfast, and we chose the à la carte restaurant. I loved the waffles and bircher muesli, and my friend highly praised the Japanese set meal she ordered. All in all, a perfect hotel and a perfect experience.

I ended up being able to change my schedule around so that I didnt waste the stay at this location after they said the stay was non refundable and im glad I did I had a much better experience the second time around giving it a better review than last. would I stay here again? only if I knew there was no chance of my plans changing on me during the trip.

We stayed in a suite on the 45th floor, which is an exclusive family-friendly floor, and it was an absolutely fantastic experience! The entire floor is dedicated to family-oriented rooms. Our room had its own little play area for kids, decorated in a fun and thoughtful way, and the floor-to-ceiling windows offered a spectacular panoramic view of Victoria Harbour. My child was so excited they didn't want to leave the room! The hotel also thoughtfully provided children's toiletries and a small toy, which were such warm touches. You absolutely must try the buffet breakfast at Café TOO on the 7th floor – the variety of food is dazzling! They have authentic Hong Kong-style撈麵 (lo mein), dim sum like siu mai, Western pastries, fresh-cut fruit, and even a special cartoon-themed dining area for kids. It caters to both adult tastes and children's preferences. Waking up early and enjoying a leisurely meal here is incredibly therapeutic, and with so many choices, you'll never get bored. The biggest highlight was the outdoor swimming pool on the 8th floor. It's a huge space, with separate lanes for adults and a splash park for kids. The water features are perfect for little ones to play in. Surrounded by lush greenery, you can swim while looking down at the city's high-rise buildings – the view is absolutely stunning. The water temperature was comfortable, and on a sunny day, the photo opportunities are incredible. It's perfect for both swimming and keeping the kids entertained. Overall, the facilities are excellent. The room, dining, and pool – the three core experiences – all exceeded expectations. It made our family trip so easy and comfortable. I highly recommend staying here for a family vacation in Hong Kong!