Hotel Dengan bar di Hubei, China

This hotel is extremely convenient, being very close to the airport, which made our travel much easier. At the beginning of our stay there were a few issues and we had to change rooms twice, but the customer service was excellent throughout. The staff were patient, responsive, and genuinely helpful in resolving everything quickly. The amenities were a big plus the gym was well-equipped, and the free laundry service was very convenient. Breakfast was also a highlight, with a very good buffet offering plenty of options. Overall, despite the initial hiccups, the great service and facilities made this a very comfortable and enjoyable stay. Would happily stay again.

My stay at this hotel was very comfortable. The room was clean and odor-free, and the bed was incredibly relaxing. The front desk staff were efficient and friendly. It's also conveniently located for getting around and dining. Overall, it offers good value for money, and I'd consider staying here again next time. This stay exceeded my expectations. The room was spacious enough, and the soundproofing was excellent, making for a quiet night's sleep. The staff were courteous and paid attention to details, which made for a reassuring stay. Choosing this hotel for your trip here is a safe bet.

During my stay, I especially want to thank Danna, a hotel staff member, for her thoughtful service and professional demeanor. From check-in to check-out, she was consistently patient, meticulous, warm, and attentive. She promptly responded to inquiries and needs, handling them appropriately. She was diligent, responsible, and communicated with politeness and grace. She not only focused on service efficiency but also fully considered guests' feelings and privacy, making us feel incredibly secure and comfortable. The entire stay was made even smoother and more enjoyable by her dedicated service. Her professionalism and service awareness were truly outstanding. She was a wonderfully comforting presence that significantly enhanced this trip. Highly recommended, and I look forward to seeing her again next time.

Since we arrived in Wuhan late, the front desk staff, Xiao Shang, helped us communicate and upgraded us to a huge, super comfortable room with a balcony for an additional charge. It was really pleasant to wake up in the morning and enjoy the breeze on the balcony. The hotel's location is also excellent, making it convenient to get everywhere.

I had a really unpleasant experience at this hotel, largely due to their faulty UnionPay system. On the first day of Chinese New Year, during check-in, I was incorrectly charged – something that has never happened in all my years of staying at hotels. It took two full days to resolve, and throughout the process, the staff repeatedly blamed UnionPay, denying any hotel responsibility. The compensation they offered was a fruit platter, which I promptly refused. In the family room I stayed in, there were several noticeable dents on the floor near the bathroom entrance. I don't understand why they weren't repaired; instead, they were simply covered with a carpet. It was quite startling if you weren't expecting to step into one. Additionally, the bathroom lacked an exhaust fan, so any odors after using the toilet would spread throughout the entire room. Thankfully, there was a window I could open to air it out. Regarding the air conditioning, it was incredibly noisy and very slow to heat up. On the first day of my stay (Chinese New Year), the room was a chilly 22 degrees. Even after setting it to 26 degrees, it didn't reach that temperature until my check-out on the fifth day. The hotel's ground-level parking lot is tiny and often full. The underground parking spaces are also very small and difficult to navigate. Unfortunately, our MPV got scratched in the dimly lit underground lot at night. As for breakfast, for the first two days of our stay, I assume there were fewer guests, so the breakfast offerings were quite perfunctory. It only improved when more guests arrived in the following days. Overall, it was a very unsatisfactory stay!

The location is quiet and secluded, nestled in the Hankou historical area. It offers great value for money for those looking to immerse themselves in Hankou's old city culture. The facilities are complete, and the style is simple yet elegant. However, it's a bit far from the subway station, so it might not be ideal for those who rely on the subway for travel.

The room was clean, tidy, spacious, and bright. Parking was also very convenient. The hotel staff were excellent; I was on a business trip and seeing the note left by the service staff instantly made me feel warm. The night view from the window was also fantastic. It was a great stay, and I'll choose to stay here again next time I visit Wuhan.

The hotel is located right on Jianghan Road Pedestrian Street, which is super central and convenient for getting around. There are tons of places to eat downstairs, and if you get hungry at night, you can easily order takeout. The hotel itself is very new and the environment is great. I used the self-service laundry and gym at night, and all the facilities were clean and tidy. The breakfast the next day was fantastic, with a wide variety of options, and they even gave me a free children's breakfast – much appreciated!

I stayed at the Orange Crystal Hotel in Wuhan's Jiedaokou for a business trip, and my overall experience was great. I especially want to commend the front desk staff, Xiao Di. I often stay in hotels, and I don't really expect anything overly luxurious; what I value most is the service attitude and attention to detail. Xiao Di excelled in this regard. When I checked in, there were quite a few people, but she handled everything efficiently and quickly, so I didn't have to wait long. Communication with her was very pleasant – neither cold nor overly formal. She clearly explained the check-in procedures and breakfast times, and patiently answered all my questions.

For the past few years, I have traveled to Wuhan at least once a year, and every single time I choose to stay at Royal Grace Hotel. For me, it’s more than just a hotel — it feels comfortable and familiar, almost like a home away from home. One of the main reasons I keep coming back is the exceptional care and attention I receive. Before each trip, I always message the manager, Coco, to let her know about my specific needs, such as having large-print labels on the shampoo, conditioner, body wash, and other amenities. She consistently takes care of everything before I arrive. It truly means a lot to feel understood and cared for in this way. Whenever I need anything from the front desk, the staff responds immediately and with genuine kindness. Their efficiency, warmth, and professionalism make every stay smooth and relaxing. I am sincerely grateful for the wonderful service and hospitality I receive each time. Royal Grace Hotel is not just the best choice in Wuhan for quality and service — it’s a place where I always feel welcomed and valued. 过去几年里，我几乎每年都会去武汉一次，而每一次我都会选择入住 Royal Grace Hotel。对我来说，这里不仅仅是一家酒店，更像是一个温馨、熟悉的地方，仿佛在武汉的“第二个家”。 我之所以一直选择这里，很重要的原因是酒店给予我的贴心关怀和细致服务。每次出发前，我都会提前联系经理 Coco，告诉她我的一些特殊需求，比如希望洗发水、护发素、沐浴露等用品能贴上大字号的标签。每一次她都会在我到达前帮我安排妥当。能被这样用心理解和照顾，真的让我非常感动。 每当我需要前台协助时，工作人员都会第一时间给予帮助，而且态度亲切、真诚又专业。他们的高效和温暖，让我的每一次入住都轻松又安心。 我由衷感谢他们一直以来的优质服务与热情款待。Royal Grace Hotel 不仅在品质和服务上是武汉最好的选择之一，更是一个让我始终感到被欢迎、被重视的地方。