Hotel Dengan bar di Hubei, China

This hotel is extremely convenient, being very close to the airport, which made our travel much easier. At the beginning of our stay there were a few issues and we had to change rooms twice, but the customer service was excellent throughout. The staff were patient, responsive, and genuinely helpful in resolving everything quickly. The amenities were a big plus the gym was well-equipped, and the free laundry service was very convenient. Breakfast was also a highlight, with a very good buffet offering plenty of options. Overall, despite the initial hiccups, the great service and facilities made this a very comfortable and enjoyable stay. Would happily stay again.

⭐⭐⭐⭐⭐ An Exceptional Hotel That Truly Leaves Nothing to Be Desired! We were absolutely delighted with our stay at this hotel! It is exceptionally elegant, modern, and beautifully designed, offering a luxurious and welcoming atmosphere. Everything was spotlessly clean, meticulously maintained, and thoughtfully presented. We would especially like to highlight the incredibly friendly, attentive, and helpful staff. Their outstanding hospitality made us feel genuinely welcome and well looked after throughout our entire stay. The location is absolutely perfect! The hotel is right in the heart of everything, making it incredibly convenient to explore the surrounding area and enjoy its unique atmosphere. Another wonderful benefit is the 20% discount vouchers for the traditional photoshoots, which are undoubtedly one of the main attractions for visitors to this area. We received the vouchers without any complications, which was a lovely added bonus. We can also highly recommend the breakfast! There is a delicious selection of freshly prepared Chinese dishes, all beautifully presented and of excellent quality. The hotel’s facilities are equally impressive. Both washing machines and dryers are available, which is especially convenient when travelling for an extended period. Even the airport transfer arranged by the hotel was perfectly organised and went absolutely smoothly. Everything about our stay exceeded our expectations: the exceptional cleanliness, luxurious atmosphere, fantastic location, delicious breakfast, and, above all, the genuinely wonderful staff. We wholeheartedly recommend this hotel without hesitation! It was one of the most beautiful hotels we stayed at during our travels through China, and we would happily return anytime. A heartfelt thank you to the entire hotel team for making our stay so memorable!

During my stay, I especially want to thank Danna, a hotel staff member, for her thoughtful service and professional demeanor. From check-in to check-out, she was consistently patient, meticulous, warm, and attentive. She promptly responded to inquiries and needs, handling them appropriately. She was diligent, responsible, and communicated with politeness and grace. She not only focused on service efficiency but also fully considered guests' feelings and privacy, making us feel incredibly secure and comfortable. The entire stay was made even smoother and more enjoyable by her dedicated service. Her professionalism and service awareness were truly outstanding. She was a wonderfully comforting presence that significantly enhanced this trip. Highly recommended, and I look forward to seeing her again next time.

Great location, easy to get a taxi. The retro decor creates a pleasant atmosphere. Check-in was fast, and we even got a free room upgrade because the hotel wasn't full. The robot delivery service for meals was very convenient. Having an 'Xiaodu' smart speaker in the room really enhanced the stay. The staff were all patient and friendly, always ready to answer questions and fulfill requests. And there's an adorable cat manager in the lobby!

I had a really unpleasant experience at this hotel, largely due to their faulty UnionPay system. On the first day of Chinese New Year, during check-in, I was incorrectly charged – something that has never happened in all my years of staying at hotels. It took two full days to resolve, and throughout the process, the staff repeatedly blamed UnionPay, denying any hotel responsibility. The compensation they offered was a fruit platter, which I promptly refused. In the family room I stayed in, there were several noticeable dents on the floor near the bathroom entrance. I don't understand why they weren't repaired; instead, they were simply covered with a carpet. It was quite startling if you weren't expecting to step into one. Additionally, the bathroom lacked an exhaust fan, so any odors after using the toilet would spread throughout the entire room. Thankfully, there was a window I could open to air it out. Regarding the air conditioning, it was incredibly noisy and very slow to heat up. On the first day of my stay (Chinese New Year), the room was a chilly 22 degrees. Even after setting it to 26 degrees, it didn't reach that temperature until my check-out on the fifth day. The hotel's ground-level parking lot is tiny and often full. The underground parking spaces are also very small and difficult to navigate. Unfortunately, our MPV got scratched in the dimly lit underground lot at night. As for breakfast, for the first two days of our stay, I assume there were fewer guests, so the breakfast offerings were quite perfunctory. It only improved when more guests arrived in the following days. Overall, it was a very unsatisfactory stay!

The hotel room was quite nice, split into two levels with the bed upstairs. The toilet and shower were separate, which was very convenient as you could use both at the same time. However, the TV was a bit low, placed on the floor, but you could grab a pillow from the bed and lie on the sofa to watch it, which was just right. I wouldn't particularly recommend booking the room with a balcony. The balcony outside was a bit dirty, and there was construction noise downstairs during the day, so we never actually went out there or opened the doors and windows. Plus, these rooms are a bit more expensive. Overall, I was very satisfied 🎉. The room was clean, and the front desk staff were lovely and helpful. The hotel is also fairly close to the evening ferry terminal. There's a show on the third floor of that ferry that's worth checking out, but remember to bring a jacket as it can get a bit chilly. If you're parents traveling with an adult child, you can say the child is underage when buying tickets – they won't check, but make sure the 'child' doesn't look too old 😋, as this will save you a few tens of yuan on the ticket. Wuhan is a lot of fun, I wish everyone a pleasant trip! 😉

This was my first time visiting Wuhan, and it truly gave me so many pleasant surprises. First of all, I have to give a huge shoutout to the hotel I chose! The location is unbeatable, right next to Exit J of Jianghan Road Station on Metro Line 2. You literally step out of the subway station and the hotel is right behind you—super convenient for family trips. Downstairs is Happy Station, right in front is Shuitai Street, and to the right is the Jianghan Road Pedestrian Street. But the best part? The soundproofing is exceptional! I stayed for two nights and wasn't disturbed by any noise at all. The mattress was also very comfortable with just the right firmness. Second, the service attitude was outstanding. As soon as we stepped out of the elevator, a friendly staff member came over to assist us with the check-in. We didn't even have to go to the front desk; we just relaxed in the lounge area. The hotel breakfast offered a great variety, and the overall ambiance was wonderful. If I ever have the chance to visit Wuhan again, I will definitely stay at this hotel. This is my very first time writing a positive review, and making it this long comes straight from the heart. A special thank you again to the lovely staff member who welcomed us and escorted us to our room—she is both beautiful and kind-hearted.

The room was clean, bright, and offered a wide view, giving it a very spacious and upscale feel. The staff were exceptionally warm and welcoming. They provided thoughtful items that aren't usually needed but come in handy for temporary situations, such as nail clippers and a wheelchair—such attention to detail! The shower had great water pressure and was very comfortable to use, and the toiletries were top-notch. The towels were extremely absorbent and brand new. The room was free of any strange odors. All in all, it offered fantastic value for money and added a wonderful touch to our National Day holiday trip.

I had an incredibly wonderful and comfortable stay experience at Crystal Hotel Streetkou, and I must give my highest praise to the staff member Xiaodi. From the moment I stepped into the hotel lobby, I felt unprecedented warmth and thoughtfulness. The whole check-in process was smooth, efficient, and extremely pleasant, thanks to Xiaodi’s professional and patient service. She greeted me with a sincere and friendly smile, carefully confirmed my accommodation needs, and patiently introduced the hotel’s facilities, surrounding environment, and convenient travel routes. Her gentle attitude and attentive details instantly made me feel relaxed and at home, eliminating all the tiredness from my journey.What impressed me the most is Xiaodi’s meticulous and responsible working attitude. She is always considerate and can take the initiative to notice the needs of guests. Whether I asked about room facilities, dining recommendations, or travel questions nearby, she always responded quickly and answered every question carefully and professionally without any perfunctory. During my stay, every encounter with her was warm and reassuring. Her service is not only standardized and professional but also full of humanity and warmth, which makes the whole hotel stay full of happiness.The overall environment of the hotel is also very good. The lobby is clean, stylish and bright, and the guest room is tidy, comfortable and well-equipped. Every

For the past few years, I have traveled to Wuhan at least once a year, and every single time I choose to stay at Royal Grace Hotel. For me, it’s more than just a hotel — it feels comfortable and familiar, almost like a home away from home. One of the main reasons I keep coming back is the exceptional care and attention I receive. Before each trip, I always message the manager, Coco, to let her know about my specific needs, such as having large-print labels on the shampoo, conditioner, body wash, and other amenities. She consistently takes care of everything before I arrive. It truly means a lot to feel understood and cared for in this way. Whenever I need anything from the front desk, the staff responds immediately and with genuine kindness. Their efficiency, warmth, and professionalism make every stay smooth and relaxing. I am sincerely grateful for the wonderful service and hospitality I receive each time. Royal Grace Hotel is not just the best choice in Wuhan for quality and service — it’s a place where I always feel welcomed and valued. 过去几年里，我几乎每年都会去武汉一次，而每一次我都会选择入住 Royal Grace Hotel。对我来说，这里不仅仅是一家酒店，更像是一个温馨、熟悉的地方，仿佛在武汉的“第二个家”。 我之所以一直选择这里，很重要的原因是酒店给予我的贴心关怀和细致服务。每次出发前，我都会提前联系经理 Coco，告诉她我的一些特殊需求，比如希望洗发水、护发素、沐浴露等用品能贴上大字号的标签。每一次她都会在我到达前帮我安排妥当。能被这样用心理解和照顾，真的让我非常感动。 每当我需要前台协助时，工作人员都会第一时间给予帮助，而且态度亲切、真诚又专业。他们的高效和温暖，让我的每一次入住都轻松又安心。 我由衷感谢他们一直以来的优质服务与热情款待。Royal Grace Hotel 不仅在品质和服务上是武汉最好的选择之一，更是一个让我始终感到被欢迎、被重视的地方。