Hotel Dengan Pools di Hunan, China

Nestled amidst misty mountains and serene waters, this place truly feels like a hidden paradise. The room is quaint and elegant, offering undisturbed tranquility, where you can watch the clouds drift by and savor the peacefulness of the forest. The service is thoughtful and attentive, making for an incredibly pleasant stay that I won't soon forget. The owner is wonderfully warm and attentive, treating guests like friends, and even thoughtfully arranged airport transfers, saving me from travel worries. Perched among green peaks and swirling mists, it offers both poetic natural beauty and human warmth. This trip was incredibly relaxing and comfortable. When I return to Zhangjiajie, I would absolutely love to stay here again. Opening the window reveals the stunning beauty of Wuling, while closing it brings serene peace to the room. The room is clean, elegant, and boasts an amazing view. To sleep embraced by mountains and wake up with the clouds truly lives up to its reputation as a fairyland. A perfect stay.

Our stay at this hotel was absolutely wonderful! 💛 From the very moment we arrived, we were met at the airport — everything was perfectly organized, comfortable, and done with great care. The staff were incredibly attentive to all our requests — they even prepared vegetarian meals for us, and we’re especially grateful to the chefs for that 🙏 If it weren’t for the hotel staff, we would have definitely gotten lost in the park — they thoughtfully planned out the entire route through all the attractions for us, making everything clear and convenient. The room itself was just amazing! 😍 It turned out to be even better than in the photos — warm floors, heated mattress pads, perfectly clean, bright, and very quiet. Everything we needed was provided, and you can really feel the genuine care for the guests. A huge thank you to the entire hotel team for your attention, kindness, and hospitality. ✨ We’ll definitely be back! ❤️

The room was spacious and clean, and the breakfast was decent. The hotel environment was also quite good. It's very convenient for getting around and dining. There's a subway station right through an underpass, and the famous Fire Palace is across the road. Downstairs in the mall, you can try Cha Yan Yue Se directly. Next door is an old filming location of the Xiaoxiang Film Studio (P2), which has been developed into a small scenic spot with a small exhibition hall to explore. The hotel itself is a bit dated due to its age, but the facilities are complete. The downstairs parking is free, but you need the front desk to register your car number every time you leave. There are only two elevators, which can be a bit few for the number of guests, so you might wait a while during busy times. Breakfast is quite rich, with freshly made noodles and rice noodles, and generally about three options for each other category. The laundry room has three washing machines and three dryers, and provides fabric softener, laundry detergent, and bags.

The night before, I booked the Hilton Changsha Shimao through the Hilton platform, and the experience was utterly terrible. The soundproofing was awful. I was woken up at 3 AM by noise from the hallway and didn't sleep a wink all night, ending up with a pounding headache. First thing in the morning, I rebooked at the InterContinental via Trip.com. Miss Anna Jiang at the front desk was incredibly professional, friendly, and genuinely warm. I was so touched! She walked me to the elevator, introduced me to the hotel facilities and restaurants. She even pre-warned me that the river view rooms are near the elevators and to let them know if I experienced any noise so I could switch rooms. The concierge staff were also very proactive and helpful; I really appreciate their assistance. Although the hotel's hardware facilities are a bit old, they are well-maintained and clean. The room view was lovely, overlooking the delta where the Liuyang River and Xiang River converge. There's a direct passage to the adjacent shopping malls (Beichenhui/Joy City), making dining and shopping very convenient. Breakfast here has the best Western pastries among all the international brand hotels I've stayed at in the past few months. It really suited my preferences, and the coffee was made with an espresso machine. There were also plenty of Chinese options, including rice noodles, but the texture wasn't quite to my liking; they were a bit too thick. Before checking out, I realized I'd left a ring in the room. I called, and they informed me it had already been found and sent to the concierge. It was perfect timing as I was just returning from visiting the Changsha Museum and picked it up on my way back. Oh, and right across from the hotel are the 'Three Museums and One Hall,' which are within walking distance. For food deliveries, you have to pick them up from external lockers, which is understandable and acceptable to me.

I didn't plan ahead for my Zhangjiajie trip and booked this hotel last minute. The hotel is relatively new, and I was satisfied with its cleanliness. However, the location is quite out of the way, with almost no dining or entertainment options nearby, making it inconvenient for daily life. The hotel is small, and the service is very basic, with no extra amenities. Breakfast vouchers need to be collected daily. Soundproofing is mediocre; I could clearly hear people walking upstairs and conversations outside my door. Parking, however, is convenient, with a sizable and free parking lot in front of the hotel. Breakfast overall was very average; the watermelon wasn't fresh, and there were only two or three basic fruit options. The pastries didn't seem freshly made and tasted pre-packaged. Only the rice noodles were decent; nothing else stood out. The only upside is its proximity to the airport, which is convenient for catching flights. Overall, my impression was very average.

This hotel went above and beyond during my stay. Rain who first greeted us was helpful from the very beginning of the stay until the very end. The hotel provided a detailed route for the Zhangjiajie National Park and even provided transportation to the park and pick up once completed. In addition they assisted with the luggage during check in and check out. If flying or riding into Zhangjiajie, the hotel does offer setting up transportation to and from the hotel if needed at a very reasonable fee. The hotel offered a buffet breakfast and complimentary tea with the tea master, who was also amazing at making the stay feel very welcoming. Once the tea master and Rain found out it was my birthday they made my day one to remember. The tea master wrote me a congratulatory calligraphy scroll and set up a cake with Rain to be given to me as well. The hotel also offered activities every evening. On the day I was able to attend, they taught me how to make peach cookies which was so fun and delicious. The tea master also showed us how to do calligraphy while we waited for the cookies to be baked. Rain set up a Wechat with the staff where I was able to conveniently pre order dinner, which was super delicious. My favorite was the eggplant with pork. I can't express in enough words how everyone here made the stay the most enjoyable. For anyone visiting Zhangjiajie, I highly recommend staying here. I wish I could have spent more nights here to enjoy the entire resort such as the heated pool and sunset terrace.

They proactively reached out a day before my arrival to confirm my check-in time and provided the precise location, which was very thoughtful. The room is well-equipped, and the location is incredibly convenient. Right downstairs, you have direct access to Jiefang West Road, Pozi Street, Taiping Old Street, IFS, and the pedestrian street. The customer service attendant was also wonderfully attentive. I highly recommend this hotel to anyone visiting the area.

I forgot to take pictures of the room, but it was very clean and the facilities were new. The room was spacious, and the hotel service was absolutely 5-star worthy! They called me half a month in advance to add me on WeChat and offer travel advice. The service attitude was incredibly good! The hotel's location is convenient, very close to the cable car entrance. We were late checking out after returning from Tianmen Mountain, and the hotel still helped us out. This hotel truly deserves a super 5-star rating! Everything exceeded my expectations, and the service definitely gets a thumbs up! Plus, the front desk staff had amazing smiles! Seeing their smiles always brightened my mood! Thumbs up! Better service than the Wyndham Grand!

The host was incredibly nice and responsive. The room was well-equipped, and the cleanliness was top-notch, which made for a very comfortable stay. The area was quiet and peaceful, the space was bright and spacious, and everything was clean. It was also conveniently located for getting around. Overall, it was a great experience.

As a high-end hotel boasting a prime downtown location, Grand Hyatt Changsha certainly doesn't disappoint in terms of its setting. Perched atop Hisense Plaza, with direct elevator access to the mall, it's just a short walk to Wenheyou, Pozi Street, and IFS Changsha. Whether you're exploring eateries, ticking off tourist spots, or hopping on the subway to Orange Isle or Hunan Provincial Museum, it's incredibly convenient for travelers – a real stress-reducer. However, the actual stay was riddled with issues, completely falling short of the brand's reputation: 1. **Severe lack of cleanliness:** I specifically requested a thorough cleaning when booking, only to find the previous guest's swimming gear packaging upon entering. It instantly shattered my expectations; such an oversight in details is unacceptable. 2. **Perfunctory welcome amenities:** The so-called welcome fruit consisted of just a few sad little tangerines. Compared to other hotels in the same price bracket, it felt incredibly stingy and completely lacked the sense of occasion expected from a luxury hotel. 3. **Maintenance is a sham:** The toilet made strange noises throughout the stay. I reported it promptly on the first day, but staff merely glanced at it and did nothing further. On the third day, I reported it again. Housekeeping neither investigated the root cause nor offered alternative solutions like a room change. The noise persisted until check-out day, severely impacting my comfort. 4. **Grand Club experience was subpar:** I expected this to be a value-added highlight, but the food quality was concerning, with limited choices and mediocre quality. It simply didn't meet the standards expected of a Grand Hyatt Club, which was deeply disappointing. Upon check-out, the front desk offered a small toy and other souvenirs for my child, which was a nice gesture. However, the numerous poor experiences with hygiene, facilities, and service during the stay had already eroded any goodwill, and this small compensation could hardly make up for the overall unpleasantness.