Hotel Dengan breakfast di West Yorkshire, United Kingdom

All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.

Hey guys! I’m writing a review to inform everyone before they booked this place! Leonardo hotel is really good considering its close to the city and the room is quite clean. However please do come prepared to bring your own amenities. I’m talking about your own toothbrush, toothpaste, body lotion, etc. The hotel won’t provide you with any of that, they have it in the hotel but they cost roughly £3 pounds each! If you forgot your essentials i suggest you go check out boots or superdrugs to buy some stuff! The breakfast is okay though. £14 per person.

Hotel was lovely, fab location. However breakfast could be more organised was very chaotic. Coming from a hospitality background I appreciate things can be difficult when busy, which it was but a bit of added customer service and a smile wouldn’t go a miss. Staff rolling their eyes and sighing during service made us feel unwelcome, like we were a problem being there as they were struggling with the amount of customers.

Have stayed several times when visiting family. Was disappointed this time not to have a fridge I had assumed all rooms had them and due to me booking later than normal I'd paid a higher rate than usual but got a shabbier room.I think they had changed the room I had booked as I'd booked a standard double but opened door up to a small room with a double and single bed set up. I didnt want my towels changing or room servicing but i witnessed reception staff constantly telling people they couldn't have there rooms serviced as they hadn't asked the day before and if you dont ask they dont go in to even change cups or empty bins. It hasn't put me off staying again.

Room by reception, very very noisy. No soap and shower gel in the bathroom. No hair dryer. Hotel wasn’t busy and there was plenty of rooms of the same one we booked but, they chose to stick us there. That room should oy be used when hotel is at capacity. Think the receptionist was only interested in upgrading us for an extra fee. She sort of blackmailed us, she said this is your room if you don’t upgrade, like wth

The room is a normal-sized one, equipped with 2 British twin bed (Width: 130~140cm), and it was prepared in an acceptable condition. Air-conditioner is available, but you may find that it need to be turned on for 2~3 times a day, as the system had been set in an economic mode by the hotel. The breakfast is a typically British one, whilst baked mushroom is not provided. Nevertheless, the breakfast tastes good, and you could serve yourself with chocolate croissants, cheese, hot tomato mush, vegetarian-friendly sausages, honey, tinned peaches and coconut yoghurt. Toothpastes and toothbrushes could be ordered with a fee (￡2), thereby you'd better rake your own's. The location is reasonable, since the hotel adjoins the John Lewis shopping mall, and there's only 10-min walk way between the hotel and Leeds coach station. Meanwhile, you may walk to the Victoria and Trinity shopping centres in 15~20 minutes from the hotel, though it might be a bit inconvenient to travel to the nearby downtown by bus, given the lack of bus stops next to the gate of this hotel. Overall, it's a foolproof option for someone who anticipate a lodging experience surpassing the average level there.

I made the reservation at 12-07 arriving at about 3-15 - 3-30 and had requested an extra blanket but was told this was not possible because I had made the booking late and reception did not have any!! These are woodland cabins and I should have thought this would have been a common request and extra blankets readily available. The cabin was heated by a movable electric heater that took hours to warm the cabin. The doors closed with difficulty possibly because of repeated painting and there was paint over the metal handles. The outer door did not close from teh inside. There was no where to sit in the cabin and no free surface to set things as the only suitable surface, a desk, had a free standing TV on it. There was a wardrobe but it smelt fusty. The food was good but the service was slow because the restaurant seemed understaffed with teh barman helping as a waiter. The setting is beautiful and the staff are very pleasant. There is ample tea and coffee in teh room and a kettle.

The hotel itself was excellent and well appointed for our purposes. I would definitely book to stay again. Particularly convenient for Temple Newsam park where we were attending Slam Dunk festival, and for M1 access. The only issue was checking in, where the hotel only had one room listed under the booking reference although all my paperwork confirmed I had booked and paid for two. On a full weekend, it was disconcerting. After a lot of head scratching, they noted there was another room booking made 1 minute after the one they could find, that didn't have a name attached. Not sure if this was an issue with trip.com or Ramada systems, but it did cause inconvenience and stress to both us and the staff trying to check us in. Perhaps this issue could be looked at please?

Perfect environment Greta staff and facilities Clean environment

The location is excellent, just about a 5-minute walk from the station. Although the facilities aren't new, they are very clean and well-maintained. The breakfast is simple but perfectly adequate. The coffee machine was a real highlight. All the staff were very pleasant. I would definitely like to stay here again if I have the chance.