Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
To get a good night's rest before climbing Mount Bromo, I booked this hotel in downtown Surabaya. The hotel was inexpensive but offered standard five-star service and facilities. Before checking out, I visited the hotel's restaurant; compared to other eateries nearby, the food was tasty and affordable. The only minor drawback was that the staff's English proficiency was limited, making communication a bit difficult.
The room and facilities were good. However, it's a shame the hotel seemed severely understaffed. Upon entering the lobby, there was no one to assist except for a single X-ray security officer. Guests had to carry their own luggage and bags onto the X-ray machine. During check-in, only one staff member was available. Furthermore, the restaurant staff at breakfast were neither welcoming nor particularly friendly.
Hotel berhampiran Tunjungan,Genteng72.7% pelancong memilih kawasan ini
LLILICAPRILINA2025.10.12
Overall OK, good location, easy access & so many cafe nearby. Even the breakfast also so good like so many local foods that can try. Just one thing no iron inside the room & asking to send iron to room they just take note but not send the iron .
Recepcionist helpfull, ramah murah senyum. Makanan enak, kebersihan okeh. Hotel nyaman dan ramah utk anak2. So far so good. Recomended hotel bintang 4😊
Hotel berhampiran Gubeng,Gubeng18.2% pelancong memilih kawasan ini
MMila Rochmika2025.08.08
This is my second stay here, and I absolutely loved all the friendly staff. I'll definitely be back, but next time I'll request a room on the 17th floor. This room is perfectly fine if you're just looking for a place to rest.
Hotel berhampiran Tunjungan,Genteng72.7% pelancong memilih kawasan ini
HHilda Lee S2025.08.03
Everything about the hotel is exemplary except the toiletries ! Fragrance is not acceptable and I dreaded shower.
Hotel has a 360 degree and you can see whole of Surabaya! Spectacular.
A big mall, catering to big brands and international Tuntungan plaza is around 20 mins walk.
Another big mall, local BG Junction is around 10 mins away.
Location is good ! Including eateries nearby.
Breakfast was the best I've experienced; amazing spread including local flavors. Absolutely tantalizing.
love everything about this hotel! breakfast was quite good with many selections, service was excellent, next to a mall and room was one of the best in surabaya so far! this hotel is considered quite old but they still managed to keep everything like new and clean. def recommend and will be back ❤️
Great
219 ulasan
9.3/10
Harga bermula
€ 44
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Breakfast di East Java
Terokai Ulasan Tetamu Hotel di East Java
Lihat semua
8.5/10
Very Good
RRose AnnWe use this place every time we go to Ijen to do birdwatching for years.
Room is ok with warm and good water pressure.
They have western and local restaurant on site. The Western one was ok but the local restaurant is always a no and serve poor quality food, the warung can serve better Nasi goreng than in here. Some of the server in the local restaurant are lack of training.
WWutLeeThe Westin Surabaya is an amazing hotel, conveniently located right at Pakuwon Mall, making it incredibly easy to access everything you need. The décor is modern and well-maintained, and the rooms are reasonably sized, spotless, and comfortable.
What stood out the most was the exceptional service. The staff were incredibly caring and responsive, especially toward my toddler, which made our stay even more enjoyable. The kids club was a highlight of our trip—my toddler loved visiting it multiple times, giving us parents some much-needed breaks.
If I could suggest one improvement, it would be to extend the kids club hours into the evening, as it would provide even more flexibility for families.
Overall, this hotel offers a perfect blend of luxury, convenience, and family-friendliness. Highly recommend!
CCarman Chewexceeded expectations in all regards.
from the main lobby to the toilets, from the rooms to the animal pens - all super clean, a massive respite from mosquito-infested accomodations the few days prior.
the receptionists were all very friendly, well-versed in both bahasa indo and english; the driver kindly helped us find somewhere to buy feed for the animals and take photos at the entrance; the concierge was also very pro-active and the cleaners were constantly seen mopping.
and the facilities are undoubtedly one of a kind. the view from the balcony were of the animals happily skipping around, not like some other safari accommodations where the animals are either kept in too small fences or too far away. every store was well stocked with water dispensers of different temperatures. the animal feeding was also easy to purchase from the counter. only pity is that we were not aware that the breakfast with giraffe needed booking beforehand, but honestly you can feed the giraffes for cheaper at the Taman Safari Prigen safari adventure. breakfast for humans otherwise had a good spread, including some humorously named items. there is also a free and convenient shuttle service that takes you to and from baobab to the safari area, just have to ask the concierge.
overall 10/10 will visit again.
GGuest UserClean, spacious, and very comfortable room. For the price of 613k, it was definitely worth it. Unfortunately, check-in was a hassle. The older receptionist said that the booking details had to match the ID of the person checking in. It took a really long time, it was frustrating, and I ended up getting annoyed. However, other staff members were friendly and helped me with my bags to the room, even though I had a lot.
TTheodorexiaoxinThe hotel is in the city but not right in the center. There are quite a few restaurants and shops nearby. The main thing is the rooms are really good, very quiet, and the bed is super comfortable. I personally really like the rooms here. The only thing is you have to take an elevator to the lobby, and the road in front of the hotel could use some repairs.
OOumou :)Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!!
Thank you very much for you’re kindness !😊
AAnonymous UserThe environment and service were excellent, and the location was great, close to Bromo. The breakfast was very generous, and the large glass terrace was beautiful. However, hotels at the foot of the volcano don't seem to have much hot water. I could only shower briefly, and the sink was ice-cold. Remember to bring extra clothes if you check in at night, as the sun will be better in the morning. For just over 800 yuan per night, compared to other hotels, I felt the facilities were better.
SShahLavish and beautifully decorated hotel with staff that provide a level of service that you will not get at any other hotel.
Rooms are spacious and the gym is well equipped. Excellent choice of restaurants with the dinner buffet having a wide selection of flavoursome dishes from around the world.
GGuest Userlocated in the heart of kayutangan where nearby local attraction at, cafes, places, station and Idjen boulevard.
the hotel is clean, has a free valet service for car parking, small pool in the 6th floor facing the street.
the staffs are very accomodate what you needs, they also offer us a free upgraded room to deluxe.
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