Hotel Dengan Breakfast di Penang, Malaysia

It was superb during our stay at Gurney Bay Hotel! Thanks to the team for preparing an anniversary cake and decoration for us. A thing to highlight that they have also prepared the baby cot as per requested before our arrival❤️ They also prepare a cute Christmas gift for us. Location: the hotel is near to those attraction with great food and 3D art museum. Also, there is a nice park just opposite the hotel. It is really a relaxing trip staying at this hotel and will definitely come back again!

Although the rooms at this hotel aren't huge, they are clean, tidy, and comfortable, with excellent facilities. We had a fantastic experience. We arrived early in the morning (check-in was officially at 2 PM), but we were able to check in smoothly and were even offered complimentary chilled juice by the front desk, which was a lovely touch. It's definitely worth coming back. What I miss most is the durian in Penang – it was absolutely amazing!

I have upgrade my room to 1bedroom suite. My family and I love the room. My kids enjoy the bathtub. Hotel location is good too as it is near to the airport. It only cost me about RM14 by taking grab from hotel to airport. Will definitely book again..

The hotel's design is quite industrial. The front desk staff can mostly communicate in English. The room is a bit small and feels like it's cobbled together from different sections. However, it's fairly well-equipped. Breakfast: Limited selection. They have vegetarian sandwiches, noodles, coffee, and eggs. There's the Blue Mansion nearby, which you can visit for a fee. In the evening, there's a food court next door with a variety of food and drinks, definitely worth checking out.

Trip.com should have highlighted that on the day we checked in there was a fire drill! We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet. Air-conditioning was not working! Maintenance had to chg the filter but still it was bad. Room slippers was the worst, rooms carpet was coming off the metal strip almost cut my feet. Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.

I only stayed one night. The hotel has a nice view and is on a high floor. Breakfast was quite good. The bathroom only had a shower, no handheld showerhead. Even with all the lights on, the room was still very dim, which felt a bit off. Overall, the hygiene was good. The hotel's location is excellent, and the service attitude was good.

What truly set JEN Penang Georgetown by Shangri-La apart was the festive atmosphere; they organized a fantastic balloon drop countdown party right in the lobby! It was such a thoughtful way to let guests celebrate in comfort without having to fight the crowds outside. Not every hotel goes to this much effort for their guests. The location is unbeatable, strategically situated right next to Komtar. This was a massive plus for the New Year countdown, as Komtar held a spectacular fireworks display; being so close, we were able to see the show easily outside the hotel. Even though our room had a back view of Prangin Mall, the vantage point for the frequent fireworks in Georgetown was still welcomed. A huge shoutout to the staff—the housekeeping team is lightning-fast at fulfilling amenity requests made via the mobile app. To top it off, they graciously granted us a late check-out, which made our departure so much more relaxed. Highly recommended for anyone wanting to be in the heart of Georgetown!

Overall quite nice, even guard is nice and helpful people as well. Arrive earlier, hotel did provide place to kirim my luggage, and the location is superb! Can go anywhere popular in georgetown by walking, nice street food and alot of good cafe too. Hotel room abit tiny, but overall is good, for me, solo trip is good enough. Just abit noisy at the morning like other people walk around and cleaner doing their cleaning stuff. Overall clean, and comfortable. Will consider to book again next time. 😊

We’re glad to be accommodated in one of the higher-floor rooms with lovely view overlooking the green western side ( Pulau Tikus and beyond ) of the Penang island. Although the corridors do show sign of age as the iconic hotel has been around for a number of years. the refurbished room was however nice, clean, quiet and spacious with high ceiling. We were much impressed by the degree of friendliness of the staff. The breakfast at the cafe was exclusively vegetarian with good variety and different menus on each of our three- night stay. It was an enjoyable stay.

1. The hotel is located approximately 10 minutes from Penang Central. 2. Facilities such as the swimming pool are well maintained and remain as good as they were 10 years ago. 3. The breakfast provided is varied and appealing. 4. There are limited halal dining options around the hotel. 5. The towels had a musty smell despite appearing clean, as if they had not been properly washed.