Hotel Dengan Breakfast di Penang, Malaysia

The hotel location is good; close to the famous temple Kek Lok Si and Penang Hill as well as many coffee shop, food market and small restaurants.. but the hotel looks worn out and only the very basic are provided. The hotel does not provide breakfast. Lobby area has an unpleasant smell (coming from the drainage just outside the hotel main entrance. Hope they could do something about it as it’s not appealing at all for the hotel. We stayed for 2 nights but no housekeeping was done. No hand towels, only 2 bath towels that looks very old though still clean. Staff at the reception counter were quite helpful. On the whole, for the price it’s still worthwhile.

It a old hotel, but well kept👍. The TV is ancient. The hotel needs to refurbish ASAP.🙏 The staffs is all very friendly and approachable. Except 1 staff at the reception during my checkout. It 11.30am on 29Nov, when I arrived at the reception. A Chinese male staff( slightly plump) just said to me : checking out. Without any smile in a uninterested and bored tone. Every staffs has did a wonderful job , but it takes only one staff to make it a not so pleasant visit. First of all, as a service provider especially in the front line. The basic mannerisms and greetings must be present. Like; Good morning sir. But none of it was displayed by him. To make it worse, he didn't smile at all, and doesn't seem to be interested in serving his guests. Other than that, everything is awesome especially a male malay reception staff. I forgot his name, he has displayed a friendly and helpful image to everyone.

The first time check in to the hotel. Short vacation for 2 days one night. No deposit..The hotel room just ok. AC not faction well but the room have wall fan. The parking is free provided by the hotel. The staff hotel is helpful and friendly. Easy to get the food and drinks by walking distance.

The hotel is great, staff are impeccable in their attentiveness to the guest. Room was spacious, clean and comfortable. Breakfast buffet was absolutely outstanding, with an abundance of choices catered to satisfy every taste. The pool and gym are also fantastic, with the added convenience of being open 24/7, to put in an early morning workout. Spacious and very well equipped and maintained. However, our stay was not without faults and there are definitely some things management needs to address: - the noise from the elevator automatic announcements is absurd! the ”doors opening/closing” alerts are constant and audible from neighboring floors as well as your own.If you stay in a room numbered xx15 or xx16, be advised you will not have a pleasant time - we asked to change rooms immediately as soon as we realized this. - elevators can be SLOW, magma slow. it can take a long time to move around if you are staying in a higher floor. We stayed for 2 nights and during that period 2 separate elevators were down for maintenance. It took us a total of 15 minutes to move from one floor to the other, after getting our room changed (for reasons stated above) and new keycards. - the level from street noise audible in the room is just inadmissible at a supposed 5-star hotel level, at least in the rooms facing the main road. These rooms have, inexplicably, a single pane of glass and very tall windows, which makes soundproofing pretty much nonexistent - mat rempit bikes racing in the dead of night, the call to prayer blasting from the loudspeakers of the mosque nearby before 6am, drilling from the construction site nearby, and other nuisances that definitely disturbed my sleep.

The hotel location isn’t that great but it’s still within the city area. Front desk service is good. We book just for a night to try out and see if we can book again the next round but the experience wasn’t that good and will give this hotel a missed next time. We’re given a no window in the middle of the hotel room with not much space and not much amenities and no slippers for within the room use. We won’t know if there’s a fire broke out when the alarm or the water sprinkler malfunction. The rack in the toilet was directly above the toilet seat even when there’s ample space to place in the toilet as it was spacious inside. Too little hanger and place to hang for a family room.

Love it love it love it. I got a view to kill for. The service is great, check in was smooth, the staffs are friendly and professional. It’s a central area so main tourist attraction like Chulia street, Hin Bus Depot, Chew Jetty are walkable distance. I walk alone in midnight from chulia street and it’s pretty safe. Shopping malls are near by so can easily access. Breakfast was good. But I think the pool area can be improved to look lively. It’s pretty dull so I didn’t even go for swimming. Over all, this is definitely the place I will recommend and will stay again next time.

Hotel room js clean and friendly reception as well as security guard. I was very tired coming down from Hatyai (flood zone). The staff allow me to check in earlier. Appreciate that. Bed is comfortable and ac is cold. The only negative part is the Ac is quite noisy when it’s at night. Drumming sound from the aircon vent. Many eateries nearby also 2 shopping (Gama and 1st Avenue) are nearby Overall is a comfortable hotel to stay.

Stayed at Jen many times already. Good location for going around George town by foot or by bus/Grab. Breakfast has a lot of choices, I like the fresh fruits & the freshly squeezed juice. Must try the Char Koay Teow, delicious!

Everything is good except the service provided by the hotel front desk Chinese woman. She totally not suitable to work in hotel line as she is not customer oriented at all. 1. She pretended didn’t hear me talking to her asking if I can place my luggage at the hotel or if I can make early check in. She with the EXTREMELY RUDE MANNER, ask me to refer to the security guard and insisted do not have room available for early check in (even though that time is about 3pm) She don’t even want to look at the hotel guest’s face while talking to them. 2. On the next morning, when I approached her again to complaint on the noise from the lift opposite my room; she again repeated her IGNORANCE ATTITUDE. What I can see is she attempted to use her ignorance attitude to push all the guest request or enquiries to her colleague. The mentioned front desk Chinese woman whom represents the hotel image; totally should be removed for continuing spoiling the hotel brand with her RUDE attitude. Overall this hotel deserves for 5 stars rating however 2 stars remove due to this front desk Chinese woman’s unprofessionalism . (Her name tag is with 3 words Chinese name) and I think is the only Chinese staff of this hotel. This hotel location is very strategic, room size acceptable for the price paid, hotel staff (Front desk a Malay guy, an Indian girl, a Malay lady and the Security guard) are helpful and friendly.

We have not been to Penang since 2021 and this is our 1st time at this hotel. Glad to say that , Berjaya Hotel Penang exceeds our expectation. We stayed at 24th floor - the room was quite spacious & the best thing was the view. Love it. The room also clean & shower was good & toilet is clean as well. Breakfast also was good. Not too many choice but adequate.