Hotel 5-Star di Shaanxi, China

This hotel was the most pleasant surprise of our trip to Xi'an! We stayed in two other good hotels before this, but Ling Hotel was definitely the most delightful. The hotel is located north of the old city and is a bit hidden, but taking the direct elevator to the 16th-floor lobby for check-in was an absolute revelation. The public areas are wonderfully designed, with great attention to detail and a high-quality feel! The room details were also excellent. The sofa was very comfortable, and the TV was large, though the lighting was a bit dim. The LE LABO toiletries and Dyson hairdryer were definite bonuses. But the biggest surprise was the hotel's rooftop observation deck and swimming pool. The observation deck offers a complete view of the Drum Tower and the central axis, and the pool view is also perfect, especially at night when it's lit up! The most, most, MOST delightful thing was the small gift we received at check-out. They specially carved a small seal for my child! Even though we only stayed for one day, they managed to craft such an exquisite seal. This gift was truly thoughtful. Thank you to all the hotel staff! Thank you for your considerate service! My only minor suggestion is that the breakfast and late-night snack options could be improved.

Title: This hotel stay was incredible value for money, let me share some details so you can get a feel for it. I booked this hotel simply for the convenience of seeing 'Song of Everlasting Sorrow,' but I never expected such a wonderful experience. First, the location is unbeatable – right inside the scenic area. Staying here grants you free admission. Following the front desk's advice, I went for a stroll around 7 AM. The entire park was almost empty, and the morning light on Mount Li was stunning. By the time we returned for breakfast, tour groups were already lining up at the entrance. In that moment, I felt incredibly clever. The service was also exceptionally thoughtful. In the evening, as we headed out for the show, I was worried about rain, but the staff had already prepared raincoats for us and even escorted us all the way to the performance venue, so we didn't have to navigate on our own. Whenever we had a question, their response was always, ”No problem, we'll take care of it,” which was incredibly reassuring. The room was clean and comfortable. They provided pear soup and fruit; the warm pear soup was soothing for the throat and very relaxing to drink. Breakfast was incredibly lavish. I initially intended to eat light, but I couldn't resist grabbing several plates. In summary: it was stress-free, comfortable, and we were very well looked after. If you're coming to Huaqing Palace for a show or sightseeing, staying here is definitely something you won't regret. I wholeheartedly recommend it.

I've stayed here several times now. The rooms are very spacious, the location is super convenient, and the surrounding area is great. The service is excellent, and the rooms are well-equipped with everything you need like a washing machine and kitchenware. It's especially perfect for staying with friends or family.

My only requirement for a hotel is peace and quiet. That's why, even though I was visiting Xi'an, I specifically booked this place. Plus, as an IHG Platinum member, I try to stick with the brand. The reason for choosing this hotel was simple: it looked relatively quiet, and they had suites available. Logically, for just my wife and me, such a large room wasn't necessary, but I thought fewer neighbors might mean more quiet. The first night, however, had a bit of a hitch. I'm not sure if it was the air conditioning unit upstairs or some other machinery, but every twenty minutes or so, there would be a very loud bang, which meant I barely slept all night. Honestly, for such a nice room, this issue was quite unexpected. At 5 AM, I couldn't take it anymore and had to call the front desk. They handled it promptly, quickly moving me to the seventh floor; my original room was on the eighteenth floor. The seventh-floor suite was also much quieter. Although the curtains were a bit old, with several small holes, making them less effective at blocking out light than those on the eighteenth floor, and the partition between the living room and bedroom was transparent (which compromises sound insulation and light blocking), the overall living experience was actually more comfortable. The rooms downstairs have gaming consoles and kitchens, while the rooms upstairs feel more like private meeting spaces – each with its own distinct features. At least after moving to the seventh floor, I didn't hear that inexplicable loud noise anymore. Of course, being closer to the gym, I occasionally heard some equipment training sounds, but it was a vast improvement compared to the first night, and my sleep quality significantly improved on the second day. Just a small suggestion for the hotel: the coffee machine in the room and the provided capsules didn't seem to be compatible, so I didn't end up using it. But this is a minor issue and didn't affect the overall experience. This stay also made me ponder whether I should continue to spend more on suites just for the sake of quiet in the future. Theoretically, suites should have fewer neighbors, but in reality, suite floors might also attract more families traveling together, so it's not necessarily quieter. Overall, however, I was quite satisfied with this stay. Especially the hotel staff's service attitude was excellent, and their response time when issues arose was very quick. If I visit Xi'an again, I'd very likely choose to stay here. For friends traveling, this hotel is indeed a bit further from the main attractions, but for me, getting a good rest is more important than saving an extra ten or twenty minutes of travel time.

Great hotel. Nice, modern and clean. The room was good too. Comfy bed with medium firmness. Great shower and toilet with auto wash. Aircon worked very well. The tv was a projector onto a big projector screen but we had no idea how to use it as it was in Chinese. The lights had some variations but none that let us control the lights we actually wanted on. This could be improved. Location was excellent to the Bell Tower area. Metro stop on the doorstep but a bit of a walk to the actual train line. Muslim Quarter a 10 min walk. Breakfast catered for the Chinese palette. My husband loved it.  There was a free laundry room which was very handy and we got all our dirty clothes washed and dried in about an hour. Check out going well when they gave us a bag of sweets which we thought was really lovely until we realised it was effectively a bribe when the staff (very politely) insisted we do a 5 star review there and then. That request ironically was the one thing I did not like at all. Do not ask try to force your customers to review what you want them to. Reviews are personal and should reflect their experience plus it’s rude!

Staying at the Sheraton Xi'an North City Hotel's Executive Two-Bedroom Apartment Suite was an experience of ”heartwarming service and nostalgic hardware.” I must commend the hotel's service. From the dedicated customer service before check-in to the concierge, everyone was professional and enthusiastic, responding quickly to requests. It truly shows the hospitality of a long-standing five-star hotel. The suite space was very generous, with well-divided functional areas, making it ideal for family travel. However, to be fair, the facilities are indeed dated. The decor has a classic ”old-school official” vibe, the lighting is a bit dim, some furniture shows clear signs of wear and tear, and the air conditioning and appliances are a little slow to respond. If you have high expectations for accommodation hardware, you might be slightly disappointed. But considering its excellent location (right by the subway entrance) and very competitive price, it remains a highly cost-effective choice in Xi'an for travelers who value service and convenience.

This Hualuxe, under the InterContinental brand, truly lives up to its name as a high-end Chinese hotel. The new Chinese-style decor is elegant and grand, and the Chinese hospitality is warm and considerate. The front desk staff handled check-in efficiently and courteously. The guest room was fully equipped with a complete tea set, and the bedding was comfortable, ensuring a good night's sleep. The guest relations team, particularly Ms. Sakura and Ms. Shanzha, contacted me in advance and arranged a room that perfectly suited my preferences. The food at the Cai Feng Lou Chinese restaurant was authentic and delicious. Overall, it was an exceptionally pleasant experience.

Arrived in Xi'an, and a light rain brought a welcome calm to the sweltering heat. The hotel staff were incredibly friendly, especially the ones at the entrance. When a car arrived, they'd help guests load large luggage into the trunk and even open the car door. Everything was handled with such thoughtful detail. As for the hotel's environment, it's simply beyond words. The serene garden right before your eyes offers a peaceful retreat amidst the bustling city. Its central location makes getting anywhere a breeze... And after a soak in the tub with those wonderfully fragrant toiletries, you're sure to drift off into a peaceful sleep.

Very satisfied! Facilities: All the fixtures are brand new. The shower pressure is great and very comfortable. There's no old or worn-out feeling as some negative reviews mentioned, only understated luxury. Cleanliness: It's cleaned very well every day, and they even noticed we had a child and thoughtfully left two extra bottles of water, which was very attentive and considerate. Ambiance: The antique-style decor is in keeping with the age of the hotel, and both the kids and elders really enjoyed this style. Since we're in a thousand-year-old capital, of course, we want to stay in a hotel with historical charm! There's a bronze carriage in the lobby and Tang Sancai pottery in the room, giving a feeling of traveling back 5000 years. My child even said our hotel is like a museum! Service: From check-in to check-out, every staff member we encountered was smiling and had an excellent attitude.

This hotel is pretty good, with a nice overall environment. The accommodation and services were excellent, and our room even got upgraded. Housekeeping was on point, and it's conveniently close to the airport. I'll definitely choose this place for future business trips. The only minor issue was that the airport shuttle left before the scheduled time, and I almost missed my flight.