Hotel 4-Bintang di Perjalanan Timur Yorkshire, United Kingdom

Met by friendly and courteous staff at reception. Room was clean, and View was nice from the room. The shower was terrible! Luke warm at the hottest temperature and freezing when you turned the temperature any other way. We ordered food from the qr code for room service because my daughter wasn’t feeling very well, but waited over an hour and it never came. I tried to ring down for about 20 mins but no one answered the phone. I went down to reception and spoke to the lady who was very apologetic and explained that the app never works, if this is the case perhaps the hotel should remove the codes from the room and replace with a traditional room service menu instead! The lady on reception did all she could to rectify the problem and seemed to be used to this happening. Unfortunately because I had to wait so long for room service( was just meant to be a snack) I missed out on using the facilities so can’t really comment but they did look good . Breakfast was fantastic I have to say, well cooked and lots of choice, serve yourself which I enjoyed.

It’s good location and tha staff are very friendly.The breakfast was very good.

Arrived early no issues with that, friendly guy talked us through check in via phone, booked direct, requested upgraded room, got keys to the room was not impressed! Very basic , Room 7 , strange smell, worksurface round sink cracked & shabby, no tea/coffee making facilities in room which I have never experienced before…(shared kitchen has all these) just not my preference like a cuppa in room without having to feel you need to get dressed & go downstairs (personal choice) called number enquiring if my room was an upgraded one, no it wasn’t they made a mistake, quickly rectified, changed room Room 10, have to say compared to 1st one this was progressively better. Parking , plentiful if you don’t have inconsiderate drivers parking across ways in front of hotel making access to rear carpark not accessible! , when we arrived back at 11pm we had to park on road round the corner (not hotels fault) Would we return , No, ok for what we needed it for attending function Hessle Town Hall.

It's my first visit and I'm absolutely amazed of the food and service. The views from my room were stunning, overlooking the Marina and the staff have been really kind and helpful. I will definitely book this hotel for my next trip to Hull. Highly recommend!

Food was nice. Seemed slightly pricey on the menu but we were fortunate to have 20% off because we booked our stay directly with them. Staff were very friendly. Jay who served us was very attentive and friendly. Subtle in his approach and not overwhelming. Genuine guy.

We were in Apartment 8 at Humber Loft Apartments. The location is perfect but unfortunately it’s the only positive of our one night stay. The condition of the apartment is below par to say the least. All of the walls are scuffed or stained to varying degrees, both inside the apartment and in the hallway / staircase areas. Wear and tear is to be expected, but not to this extent. It wouldn’t take much to address this and make the apartment look more appealing. This makes it feel rundown and points to a lack of care. The sofa is incredibly uncomfortable, rock solid and not ideal for relaxing and watching the TV. The TV is at floor level which they say is shown on their pictures, but the positioning is baffling. We have never seen anything like it. The living room and kitchen area has all the hallmarks of a student halls with how basic it is. The chairs provided were stained and covered in crumbs. We had towels provided, one of which was stained. The bed was good sized but uncomfortable, with a lumpy quilt cover and one pillow each. The bathroom is tiny but adequate, although we had a significant issue with the toilet not flushing properly. We noticed this before going out at night, therefore the situation didn’t favour us escalating this problem because we had plans. Upon returning late evening, the toilet wouldn’t empty. Attempts to flush resulted in contents rising to the top of the bowl and unable to fully clear by the time of departure. We weren’t going to attempt to fix this problem ourselves or clean the toilet (impossible under the circumstances) as the owners later suggested we should have done. Our bigger problems began after check-out where we had left our feedback through the internal email the owners sent. We were accused of having a lack of respect for the apartment due to how we ‘left the toilet’, given it wouldn’t flush properly and we have attempted to clear it god knows how many times in the morning. We were accused of breaking a bowl, the evidence they sent shows a bowl that was chipped. However, we used no cutlery or crockery during our one night stay. We had no need to use anything because we had plans in the city for food and drinks. This accusation was out of order, either it hasn’t been picked up before we stayed or there’s an element of foul play involved. We were told that leaving the windows open, that are on security latches which open a few centimetres, was against the terms and conditions. Despite the very same windows being open when we arrived in the apartment and the room being red hot in the morning. Therefore we wanted to let air in and leave the apartment how we entered it. We were also accused of leaving the lights on upon departure, another accusation that is untrue and also completely unnecessary because it was well lit by the natural light in the morning. Despite trying to discuss over email and provide feedback, the recipient on behalf of Humber Loft Apartments was abrasive and lacking any ounce

Very friendly welcome . Beautiful location

It’s good location and tha staff are very friendly.The breakfast was very good.

Met by friendly and courteous staff at reception. Room was clean, and View was nice from the room. The shower was terrible! Luke warm at the hottest temperature and freezing when you turned the temperature any other way. We ordered food from the qr code for room service because my daughter wasn’t feeling very well, but waited over an hour and it never came. I tried to ring down for about 20 mins but no one answered the phone. I went down to reception and spoke to the lady who was very apologetic and explained that the app never works, if this is the case perhaps the hotel should remove the codes from the room and replace with a traditional room service menu instead! The lady on reception did all she could to rectify the problem and seemed to be used to this happening. Unfortunately because I had to wait so long for room service( was just meant to be a snack) I missed out on using the facilities so can’t really comment but they did look good . Breakfast was fantastic I have to say, well cooked and lots of choice, serve yourself which I enjoyed.

Arrived early no issues with that, friendly guy talked us through check in via phone, booked direct, requested upgraded room, got keys to the room was not impressed! Very basic , Room 7 , strange smell, worksurface round sink cracked & shabby, no tea/coffee making facilities in room which I have never experienced before…(shared kitchen has all these) just not my preference like a cuppa in room without having to feel you need to get dressed & go downstairs (personal choice) called number enquiring if my room was an upgraded one, no it wasn’t they made a mistake, quickly rectified, changed room Room 10, have to say compared to 1st one this was progressively better. Parking , plentiful if you don’t have inconsiderate drivers parking across ways in front of hotel making access to rear carpark not accessible! , when we arrived back at 11pm we had to park on road round the corner (not hotels fault) Would we return , No, ok for what we needed it for attending function Hessle Town Hall.

It's my first visit and I'm absolutely amazed of the food and service. The views from my room were stunning, overlooking the Marina and the staff have been really kind and helpful. I will definitely book this hotel for my next trip to Hull. Highly recommend!

We were in Apartment 8 at Humber Loft Apartments. The location is perfect but unfortunately it’s the only positive of our one night stay. The condition of the apartment is below par to say the least. All of the walls are scuffed or stained to varying degrees, both inside the apartment and in the hallway / staircase areas. Wear and tear is to be expected, but not to this extent. It wouldn’t take much to address this and make the apartment look more appealing. This makes it feel rundown and points to a lack of care. The sofa is incredibly uncomfortable, rock solid and not ideal for relaxing and watching the TV. The TV is at floor level which they say is shown on their pictures, but the positioning is baffling. We have never seen anything like it. The living room and kitchen area has all the hallmarks of a student halls with how basic it is. The chairs provided were stained and covered in crumbs. We had towels provided, one of which was stained. The bed was good sized but uncomfortable, with a lumpy quilt cover and one pillow each. The bathroom is tiny but adequate, although we had a significant issue with the toilet not flushing properly. We noticed this before going out at night, therefore the situation didn’t favour us escalating this problem because we had plans. Upon returning late evening, the toilet wouldn’t empty. Attempts to flush resulted in contents rising to the top of the bowl and unable to fully clear by the time of departure. We weren’t going to attempt to fix this problem ourselves or clean the toilet (impossible under the circumstances) as the owners later suggested we should have done. Our bigger problems began after check-out where we had left our feedback through the internal email the owners sent. We were accused of having a lack of respect for the apartment due to how we ‘left the toilet’, given it wouldn’t flush properly and we have attempted to clear it god knows how many times in the morning. We were accused of breaking a bowl, the evidence they sent shows a bowl that was chipped. However, we used no cutlery or crockery during our one night stay. We had no need to use anything because we had plans in the city for food and drinks. This accusation was out of order, either it hasn’t been picked up before we stayed or there’s an element of foul play involved. We were told that leaving the windows open, that are on security latches which open a few centimetres, was against the terms and conditions. Despite the very same windows being open when we arrived in the apartment and the room being red hot in the morning. Therefore we wanted to let air in and leave the apartment how we entered it. We were also accused of leaving the lights on upon departure, another accusation that is untrue and also completely unnecessary because it was well lit by the natural light in the morning. Despite trying to discuss over email and provide feedback, the recipient on behalf of Humber Loft Apartments was abrasive and lacking any ounce

The 1 bedroomed apartment I stayed in was lovely, very clean and modern with a small well equipped kitchen including toaster, kettle, hob, oven, microwave, dishwasher tea bags and coffee sachets. The bed is really comfortable and the bathroom large and attractive with a lovely walk in shower. The hotel is in a lovely location, in the old part of Hull, the Marina is about a 10 minute walk. Points to note,; it's a stones throw from Hull Minster and the bells are loud and ring every 15 minutes 24/7. The windows are not double glazed to prevent sound from the outside, but ear plugs are provided. There is no reception or staff onsite, so you need to know what room you are staying in and you need a PIN to access the property and your room. Call the hotel direct to arrange this as the trio confirmation does not include room number or PIN.

Food was nice. Seemed slightly pricey on the menu but we were fortunate to have 20% off because we booked our stay directly with them. Staff were very friendly. Jay who served us was very attentive and friendly. Subtle in his approach and not overwhelming. Genuine guy.