Hotel 5-Star di Penang, Malaysia

We went on a 3 days 2 nights business trip with family in Penang. This hotel is located at Gurney bay which is such a very good location. We personally familiar with the surrounding there so it is easy to find food and travel. The parking building can be accessed both from Gurney bay and Kelawai road which is very convenient. Free parking is available in the building. The parking space in front of the hotel charges 10 RM per entry. We got a connecting room which is so comfortable for us. The hotel staff were very nice also. Pros: The room is fully equipped with universal power outlets. Cons: The shower is located in bathtub. It is quite slippery and inconvenient. Overall, We had a very pleasant stay.

I had an absolutely wonderful stay at PARKROYAL Penang! From the moment we arrived, everything was smooth and welcoming. The service was excellent, and the entire team—from the front desk to housekeeping was professional, warm, and attentive. I surprised my husband with a birthday treat during our stay, and the hotel team made it extra special by sending the birthday surprise after we returned from the pool, which was such a thoughtful touch. My husband also planned to surprise me for our anniversary, and although the swan decoration on the bed was set up after we arrived, I truly appreciated the effort it was romantic and made the moment unforgettable. The dinner and breakfast were absolutely delicious great variety, fresh ingredients, and beautifully presented. The dining experience at Cinnamon Restaurant was made even better by the warm hospitality from Nadia, Hidayah, and the entire team. Special thanks to Zeyati, our room service staff, for her kindness and attention to detail, and to the bellman who helped us with our bags so efficiently. A big shoutout to the two amazing crew members at the Kids Club (sorry forget their name but i have picture of them) they were so attentive and caring with the children. My kids absolutely loved them, and their warmth made a big difference in our stay. We truly appreciate their effort and energy! The room was clean and spacious, the facilities were top-notch, and the beach access was perfect for a relaxing getaway. The hospitality shown by the crew and team was beyond expectations. Everything was excellent, and I truly appreciate the care and attention from everyone at PARKROYAL Penang. We’ll definitely come back again! Please give best recognition to all your team! they are superb amazing.

Pro:Amenities in room are good.Water pressure in bathroom was high and it’s good.My son enjoy bath in the bathtub very much. Thanks for hotel arrange for a birthday cake as i had highlighted that the purpose stay in hotel was celebrate my son and husband birthday There is one chinese seafood stall call Haoyou which the price are reasonable and food taste nice.The stall just step down from the hotel. Cons:Long queue for waiting lift during check out time.Had been wait for 20 min. The waiting area do not have aircond and very hot which make the waiting situation getting worst.

I had a great stay at this hotel! The room was quite spacious and clean. The hotel had a pleasant scent throughout, which made it feel very fresh and welcoming. The facilities were great, and the gym is well-equipped. The staff were friendly and helpful. Definitely a comfortable and pleasant experience — would stay again!

A bit of a let down for a 5 ⭐ facilities. Breakfast : 3/5 Bed : 1/5 (Very hard, had to ask the housekeeping to add on a topper) Facilities : 3/5 (a bit disappointed on the creaking sound of the door) Parking : 2/5 (basement parking is not stroller friendly) Kids room : 0/5 (there’s a smoking odour in the room maybe from the ventilation) Front desk : 1/5 (lack of professionalism, complain from 7am, attended at 8pm,the staff that help me checked in couldn’t speak in English properly and not even in Malay, very let down for a 5 ⭐) I will rate it as good value for money if it wasn’t a 5 star hotel for the overall amenities which are much more available than a normal boutique hotel. But overall not worth the price paid. Background, I am a heavy traveler and had more than 20 trips per year on hotel alone so I believe my opinion is justified knowing the differences. We even extend the trip by booking at their partner hotel (boutique) and had better experience in fact. Hope they can look into this😌 but I thanked the housekeeping and maintenance for attending to our needs 🩷

Had a wonderful stay at the hotel. The staff were friendly and helpful, and we truly appreciate their prompt response to our requests. It’s a pity we were on a tight schedule — a stay of at least 3D2N would have been perfect.

I had a wonderful stay at this hotel. The location is excellent, close to many attractions and convenient for getting around the city. The room was spotlessly clean and well maintained, which made the stay very comfortable. I appreciated the attention to detail in housekeeping, as everything felt fresh and tidy. The hotel itself is quiet, safe, and modern, which gave me peace of mind. Overall, it’s a great choice for both business and leisure travelers. I would definitely recommend this hotel to anyone looking for a clean, comfortable place with a fantastic location and great value.

Let me tell you about this hotel I just stayed at! We arrived at midnight, and even though we were half-asleep, the friendly and professional staff at check-in were like a warm cup of cocoa on a winter day—totally comforting! They offered genuine help, and trust me, we were pretty clueless about everything when we got there. Now, the pool? Wowza! It’s an absolute icon! And the building itself keeps that charming colonial style, perfectly placed in a heritage area. If you’re tired of the same old tall buildings and flashy designs, this hotel is like a refreshing glass of lemonade after a long hike—just what you need! I stayed in a corner room, which was fantastic. I had this little nook that was perfect for relaxing and, believe it or not, for my packing and unpacking circus act. You know how it goes—shoving everything into the suitcase and then desperately trying to coax it all back out like it’s a game of Tetris! 😂 Now, here’s a hidden gem: the restaurant on the ground floor. We ended up dining there because, let’s be honest, who wants to trek around in the heat, right? But let me tell you, it was like finding gold at the end of a rainbow! The dishes were super impressive—totally elevated my expectations! To sum it all up, if you want a charming hotel experience with a touch of history, a great pool, and delicious food, this is the place. I can’t recommend it enough. Go ahead and book it—you won’t regret it! ❤️

Thank you to Trip.com we had a basically free and very enjoyable staycation in this resort. We won the Watson and Trip.com contest and received the RM800 voucher and we chose to spend it in this resort. It was the best decision ever coz we received a room upgrade upon registration and the room was huge with kitchen, dining area, living room area and overlooking the water park! The breakfast was awesome and the kids can go swimming while parents can have breakfast till 11am. The staff were very polite and friendly and the facility was clean and sparkling. My kids had a blast and already planning to go here again next school holiday. So a big big thanks to Trip.com for the exceptional Malaysia Day staycation!

The hotel is located in Teluk Bahang, furthest away from Batu Ferringhi Beach, offering excellent privacy and a peaceful environment. The room was spacious, clean, and comfortable, and the two swimming pools were great for relaxing. Although the beach area is small, it was still pleasant, and the breakfast variety was acceptable. However, the hospitality could be improved. I arrived at 1:30 PM and was informed that the room was not yet ready, and the receptionist would call once it was. Unfortunately, when I returned after 2:30 PM, the receptionist was missing, and I later found out that the room had already been ready for some time. Additionally, no welcome drink was offered upon arrival or during check-in. Overall, while the stay was comfortable and the facilities were good, the service experience was disappointing.