Hotel 5-Star di Hessen, Germany

The Westin Grand Frankfurt offers an excellent central location with unbeatable access to public transport and nearby markets, but the in-room climate control and wellness facilities were disappointing during this stay.�� Overall, it works well as a convenient city base, especially if you value being close to U- and S-Bahn connections and local weekend markets.��Room and comfortThe room itself was comfortable but unfortunately too warm, and it was not obvious how to adjust the temperature settings. There was no clear guidance in-room on changing the climate controls, which made it difficult to get a good night’s sleep.Facilities and closuresAlthough the hotel advertises an indoor pool and sauna as part of its wellness offering, both the pool and sauna were closed during this stay, which was a let-down.�� This is worth checking in advance if these facilities are important for your trip.Location and transportThe location is one of the hotel’s strongest points, set on Konrad-Adenauer-Straße right by the Zeil shopping area and within easy reach of major sights.�� U-Bahn and S-Bahn stations are very close, making it simple to reach Frankfurt Hauptbahnhof, the airport and other parts of the city in just a few minutes.��Markets and nearby vibeThe surrounding area has a lively city feel, and there is a weekend market within walking distance, adding a nice local touch to the stay.�� Being able to step out of the hotel and quickly reach both shops and market stalls is a real advantage if you enjoy browsing food and local products.��Overall impressionThis hotel is a solid choice for location and public transport access, especially if you plan to explore Frankfurt’s centre and markets on foot.�� However, unclear room temperature controls and the closure of the pool and sauna during the stay meant the experience did not fully meet expectations.

⭐⭐⭐⭐⭐ Incredible Stay – Modern, Clean, and Fantastic Service! I had a wonderful stay at this hotel. The property is very modern and spotless throughout. The staff were fantastic, making check-in seamless and offering great hospitality. The room was comfortable, but the highlight was the amazing shower! Furthermore, dinner in the restaurant was excellent. I highly recommend this hotel

The breakfast was absolutely amazing! There's a tram stop right outside the hotel, and it's quite picturesque. The tram stop is level with the tram, making it super easy to get on and off with luggage. As for the bed and cleanliness inside, it's Marriott quality, so nothing less than excellent.

Nice location & the hotel staffs are very kind, also take a good care i really appreciated.

If I am in Frankfurt, I am staying here. I've sayed in this hotel many times over the last 22 years. I love it. Exceptional service, facilities, attention to detail, and cleanliness. Never let me down. Fantastic breakfast buffet. Hot and cold dishes are plentiful and high-quality. Steigenberger provides good quality hospitality consistency throughout their hotels in Germany. I stayed in many of them and never got disappointed.

I bought a Polar Bear plush toy in Iceland for my little girl at home—a toy she wanted badly. It was misplaced by Housekeeping, whether accidentally or for whatever other reasons one might imagine. When I returned to the hotel and reported the issue, the front desk asked me to email them. However, there was a clear lack of urgency; the email was not even read until the next morning when I followed up again. I anticipated that locating the email might be challenging since the booking was under my wife's name, which is why I repeatedly provided my room number each time I raised the matter. Unfortunately, no one with the authority to make decisions ever attended to me or offered any proper options. This entire experience shows a significant discrepancy between the hotel’s brand reputation and the level of care actually demonstrated in handling guest concerns.

The location is excellent, within walking distance to various attractions, and there are Chinese restaurants nearby for convenience. However, the staff were unfriendly. All the lower-floor rooms were assigned to guests of Asian descent; every night I stayed, I only saw Asian guests. When I asked the front desk if there were any higher-floor rooms available, they only offered one mid-floor room facing the parking lot, warning that it would be noisy. Additionally, waiting for the elevator took a long time; on lower floors, I often had to wait five minutes or even longer. This is likely due to an elevator setting issue, prioritizing independent elevator use for higher floors.

Highly recommend! Modern new hotel with bold design especially in the use of colors. Spacious room and reasonably clean, though I deducted 1 mark from cleanliness due to the strong odor in the corridor from recent renovation and some dust on the inside of the wardrobe, leaving some dusts on the sleeves of my jackets as well. Excellent location, right next to the luxury shopping street and right in the heart of the city. Direct access to the S and U-bahn with escalators. Amenities-wise, you can ring the reception to get you anything you need, even curling iron! 10 out of 10! Would highly recommend!

This is the best Sofitel I've ever stayed at. It's right next to the old opera house. The room was spacious and bright, and fully equipped. All the drinks in the mini-bar were complimentary and restocked daily. I forgot my travel adapter, and a staff member quickly found one from the storage for me.

The hotel is in the park, with convenient parking. There are not many rooms in the whole hotel, which are small but exquisite, very beautiful, and have a sense of history. The rooms are quite large. The breakfast environment is beautiful and exquisite.