Hotel 5-Star di Hessen, Germany

Amazing stay at The Westin Grand Frankfurt! The hotel was clean, comfortable, and in a perfect location for shopping and exploring the city. Staff were friendly and helpful throughout our stay, and the facilities were excellent. Had a very relaxing and enjoyable experience as a couple. The only thing for me was the bed was a little too soft, but overall we really enjoyed.

This hotel is a good choice for an early flight the next day, located right in the connecting corridor between the airport train station and the terminal, making it very convenient for T1. The room was spacious enough, and the bed was large. However, the facilities were a bit old, and the sliding bathroom door was very difficult to open and close – my daughter almost got herself locked inside. Breakfast was good, with everything you'd expect. Now, for the main points! A particular white female staff member at the front desk treated us completely differently compared to male Caucasian guests. Also, they took a deposit on my credit card without providing any receipt or proof? (Is this standard practice??) Then, the next day at checkout, I had to proactively ask when the deposit would be refunded, and the answer was ”we're not sure”...??? Finally, after returning home, I found a 4 Euro charge on my card. I'm not sure what it was for, but since it's a small amount, I didn't bother inquiring further.

The breakfast was absolutely amazing! There's a tram stop right outside the hotel, and it's quite picturesque. The tram stop is level with the tram, making it super easy to get on and off with luggage. As for the bed and cleanliness inside, it's Marriott quality, so nothing less than excellent.

I don’t think it’s appropriate to list you have Fitness facilities on site when it is actually a private gym that can be overwhelming busy with their own members, smells of sweat and have to hustle to find a machine to use ?! If that is the experience you offer for 5 stars standards the hotel claims and the price range, something is fundamentally wrong with hospitality concepts in Germany. And just on principle I would not recommend anyone to stay at a venue with misleading information

We stayed during the Easter Weekend at the Steigenberger Icon Frankfurter Hof to celebrate my boyfriend’s birthday, and it was a truly lovely experience. From the moment we arrived, the staff made us feel incredibly welcome and went out of their way to be accommodating, which made the stay feel extra special. They even arranged champagne and a birthday cake for him as I had requested, which was such a thoughtful touch and made the celebration feel truly memorable. The atmosphere throughout the hotel was elegant yet comfortable, and everything was handled with great attention to detail. One of the highlights for me was the spa, it was quiet, clean, and very relaxing, the perfect place to unwind. Another big plus is the location, the hotel is surrounded by great restaurants and lovely bars, making it easy to enjoy the city without going far. Overall, we really enjoyed our time there and would definitely recommend it for a special occasion or a relaxing getaway.❤️

I am shocked and surprised by the standard of this hotel. Le Meridien is a famous chain globally but this hotel can me give a standard of three star hotel. Amenities, environment including lift has a very low quality. I could not sleep the whole night as it was hot and the air cooling was not enough. I was advised the cooling does not go below 24 degrees. In a hotel chain like Le Meridien, it's not acceptable at all. I didn't check the other facilities as I was totally disappointed as soon as I entered the hotel. Le Meridien should not continue with this property with their name as this will definitely ternish their image worldwide.

Facilities: The facilities are very new. Cleanliness: It was very clean. Environment: The environment is good. Service: The service was warm and friendly. The location is excellent, quite close to all the attractions, and there are plenty of dining options nearby. The only downside was that our room faced a construction building.

The front desk staff were really welcoming. The location is super convenient, right near a commercial street with all sorts of restaurants. The room cleaning and facility maintenance were good too, definitely up to IHG standards. However... the breakfast selection was quite limited, and the hotel's air conditioning wasn't very strong. Those were the only downsides.

The Sofitel Frankfurt Opera was a perfect experience! Its location is superb, right next to the Old Opera House and the city center, making travel and shopping incredibly convenient. The hotel boasts French elegant design, with a refined and luxurious lobby. Our room was spacious, bright, clean, and quiet, and the bedding was so comfortable, ensuring a great night's sleep. Breakfast was plentiful and delicious, with fragrant coffee. The service was attentive, professional, warm, and efficient. The pool and spa facilities are excellent. Suitable for both business and leisure, this truly is Frankfurt's top luxury hotel, highly recommended!

A great old hotel with a long history, a golf course, beautiful surroundings and high negative oxygen ions. Worth recommending