Hotel 5-Star di Hessen, Germany

If I am in Frankfurt, I am staying here. I've sayed in this hotel many times over the last 22 years. I love it. Exceptional service, facilities, attention to detail, and cleanliness. Never let me down. Fantastic breakfast buffet. Hot and cold dishes are plentiful and high-quality. Steigenberger provides good quality hospitality consistency throughout their hotels in Germany. I stayed in many of them and never got disappointed.

巴特紅堡，位於法蘭克福附近，機場開車過來二十多分鐘，從酒店步行到輕軌站大概一公里，乘坐S5到法蘭克福中央火車站半小時，每小時18，48分各有一班，很準時，交通很方便。 小鎮原來是德國有名的療養小鎮，環境很棒，夏宮名不虛傳，這幾天變天下雨，5月了穿薄羽絨服也不熱。 酒店離東正教堂，療養公園都很近，步行到鎮上的市政廳，購物街都很方便。

The hotel is far the best hotel in Frankfurt and the surroundings. The location is simply super, you have it not far from the city and next to the hotel is a parking house. Very friendly staff and the service is top. The spa area is also recommended.

This stay was such a pleasant surprise, I just have to rave about it after checking out! The hotel's location is truly unbeatable. It's close to a major transportation hub, which made it super convenient whether I was traveling for business with a packed schedule or exploring tourist spots. Plus, there are plenty of restaurants and convenience stores nearby, so all my daily needs were easily met.

The location is super convenient, only a few hundred meters from the train station, but very quiet. The size of the suite is very large, the facilities are brand new, the kitchen and bathroom are complete, I am very satisfied. Particularly commendable: the breakfast was delicious.

The hotel is in the park, with convenient parking. There are not many rooms in the whole hotel, which are small but exquisite, very beautiful, and have a sense of history. The rooms are quite large. The breakfast environment is beautiful and exquisite.

I stayed here before and it was good. I booked a Castel room for less than RMB2,400 when I stayed here again. The cheapest room starts at less than RMB1,500. But I was given a small room of less than 10 square meters, which was completely different from the pictures. It could only fit a bed and no sofa. I raised an objection, and she explained that there was a smaller Castel room, and then said that if you are not satisfied, you can add 40 euros to change it. I readily agreed. After 5 pm, we couldn't find food in the hotel, so we had to drive out for dinner. When we came back, we found that we had changed to a room that was indeed a little bigger than the previous one. It was not that there was definitely no 25 square meters of usable space, but at least there was room for two single chairs. There was no night light in the room, and the hygiene was average. It was raining heavily outside, and the windows could only be fully opened or fully closed, and the air conditioner in the room did not work. Fortunately, the breakfast was good.

I bought a Polar Bear plush toy in Iceland for my little girl at home—a toy she wanted badly. It was misplaced by Housekeeping, whether accidentally or for whatever other reasons one might imagine. When I returned to the hotel and reported the issue, the front desk asked me to email them. However, there was a clear lack of urgency; the email was not even read until the next morning when I followed up again. I anticipated that locating the email might be challenging since the booking was under my wife's name, which is why I repeatedly provided my room number each time I raised the matter. Unfortunately, no one with the authority to make decisions ever attended to me or offered any proper options. This entire experience shows a significant discrepancy between the hotel’s brand reputation and the level of care actually demonstrated in handling guest concerns.

Wonderful! We had a great time - fantastic room, great facility, rich breakfast, very relaxing spa area, sauna was pleasantly empty. We felt very well!

The pool and sauna are not run by the hotel. Several other parties have also told me they experienced the same rudeness as myself. The pool and sauna + gym are overrun with angry patrons (it is a paid health club shared with the hotel), all of whom despise hotel guests sharing their facilities. It is NOT a family friendly amenity at all. The staff (swimming instructor) yelled at my toddler for using equipment adjacent the pool. There were no signs indicating this was not to be used by hotel guests. When confronted, the man was extremely rude and obnoxious, stating the floaties were his and not for public or hotel use. I pointed out there is no signage whatsoever. The hotel itself, however, is exceptional. Just dont use the pool area unless you want to be screamed at.