Hotel 5-Star di Perak, Malaysia

On the day I checked in, I left my things in the room and I went shopping. I did leave a Do Not Disturb sign on my door. When I came back, the minute I put down my shopping, someone tried to open my door. Looked through my peep hole and saw a middle aged woman. The key obviously did not work. She left after a while but came back with a bell boy who rang in my doorbell. I opened the door and bellboy apologised and asked if I was staying here. I said I have checked in at 3pm. Bellboy pointed at two luggages and said he sent them to the wrong room? Wait what? Whose are these? The woman said they were hers. Bell boy said he delivered them to the wrong room. Next, front desk called me and asked for my name. Not to apologise but ask for my identity. She confirmed that there’s been a mistake in assigning rooms. I asked her what do I need to do. She said nothing. No apologies. I asked her why the bellboy entered my room even though the Do Not Disturb sign was there. No answer. My advise to those who choose to stay here - double lock your doors and keep your valuables with you. They did not respect my DND sign and entered my room.

Overall, we had a pleasant stay and enjoyed our experience. The hotel’s direct beach access was a huge plus, especially for the kids, who had a great time. My main feedback is regarding the breakfast restaurant. I think both the service and dining environment could be improved. The air conditioning wasn’t sufficient to keep the entire dining area comfortable, especially during busy hours. The breakfast seating arrangement could also be managed better. Since the downstairs dining area was full, we were assigned a table upstairs. However, the food selection upstairs was very limited, so we had to go back and forth downstairs several times to get the food we wanted. It seemed that the restaurant lacked sufficient space to comfortably accommodate the number of guests during breakfast, which affected the overall dining experience. Other than that, we had a good stay and appreciated the hotel’s excellent beachfront location.

My third stay at The Banjaran Hotsprings Retreat. The peaceful surroundings, exceptional hospitality, and attention to detail are exactly what keep me coming back time and time again. A special highlight of this visit was dining at Jeff's Cellar. The setting inside the limestone cave is simply breathtaking, and the fine dining experience was outstanding. Another wonderful stay, and I'm already looking forward to returning again.

First time staying here and I was very impressed! I absolutely loved their desserts – not too sweet, just perfect and delicious. I only realized I'd lost my gold pendant after checking out. I called customer service, fully expecting it to be gone for good, but they actually found it! They even mailed it back to me. Their service is truly exceptional. I'll definitely be staying here again next time I'm in Ipoh.

Had a lovely long weekend getaway and stayed in the sea villas. The facilities were amazing with fresh water pools, tennis courts, gym and several restaurants with an excellent food selection. Our favourite was fisherman's cove which had more of a western cuisine. Overall we had a really pleasant stay. However having stayed at other similar resorts at a similar price it felt like it was lacking. I know how can I complain about staying in paradise? The area for improvement would be: an additional hose shower head instead of just the overhead one. Cleanliness of the library area. Greeting cold towels and drinks at the main lobby. Selection of shampoos, soaps and moisturisers. Eco-friendly toothbrush and energy controller with key card. Aircon and lights had to be turned off manually if we left the room. I would definitely go again but it would be nice if they took on more eco friendly initiatives.

Location is great as near to town. Only inconvenience is when you need to go to town, you need to drive further down to make a U-turn. The floor inside the unit is dusty. I really don't feel comfortable walking on it. Should put up notes in the unit that housekeeping is not available for those staying 2 nights or more unless we make special request. So that we can ask for drinking water or toilet rolls on our way back to the unit. The swimming pool, guard should enforce stricter rules that only swimming suits are allowed in the pool. T-shirts (even for parents) should not be allowed at all in the pool.

Great place to stay for families, the pool is nice too. However, a lift was down and it was a long wait to get inside the lift.. but not byon's issue, the place was a great stay :) this was a stay with an extended night! Very cozy and looks exactly as advertised.

This is a very new hotel apartment. It's fully equipped with pots, pans, an induction cooker, microwave, refrigerator, and hairdryer. The only thing missing is a washing machine, but all other essential in-room facilities are there. The room is quite spacious; we booked a two-bedroom apartment. At around 140 Malaysian Ringgit per night during the May Day holiday, it offered great value for money. It was more than enough space for our family of three, with one king-sized bed and two single beds. The living room had a sofa, and surprisingly, the TV even had Mango TV and Tencent TV! 😂 The infinity pool on the hotel's top floor isn't huge but is very tastefully designed. There's also a co-working space specifically for digital nomads, and the gym is excellent. The garden on the second floor is beautiful both day and night. The hotel itself isn't far from the city center. It's about 6-8 MYR by Grab from the train station, and roughly the same to the Mural Street. To Perak Cave and Mirror Lake, it's about 8-10 MYR, making it very convenient to get around. The only issue is that since the apartment is quite new, Grab's current pick-up/drop-off point is located at the main entrance on the main road. If you have a lot of luggage, you might need to ask the driver to go around to the reception area at the back of the apartment.

It’s a nice resort in Ipoh surrounded by greenery. Cleanliness and maintenance could be improved. Black mildew grow around shower heads which is gross, dust on kitchen top surface and bad smell came out from the AC ventilation in the bedrooms. Activities listed for kids are of poor quality. There was a group of adults using the playroom as resting and make-up room. There was hardly anything for children to play with in there.. Achery was a joke, reception staff had no clue on the schedule and couldn’t be bothered to find out. It’s hazard to place a thin piece of glass on the table top  in the apartment.

Really enjoyed my stay, but they need to clean the mattress and pillows better for dust. I have a dust allergy and was sneezing so much I couldn't sleep. Apart from that, it was a great stay. Sorry, I didn't get a chance to take pictures of the rooms. It's a really nice place to stay, and it's super close to the pool too!