Hotel Dengan Gym di Brandenburg, Germany

I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests.

The flight from Rovaniemi to Berlin was cancelled. We have called the hotel that we’ll come by on a later available flight. Thus, only location anc service can be rated. Cleanliness and Amenities were based on our stay on 24 Dec

Das Zimmer war gemütlich, das Bett war ohne Befund, der Fernseher schön groß, ich fand den Kühlschrank sehr gut. Das Bad war schön und sauber.

Artived at 11pm took over an hour to find my room. Two customers prior to me had been sent to rooms that had customers in bed. I assume they over book the hotel, hoping people cancelled or dont turn up. The hotel had an electrical charge noise and feelnabout it. Possibly from the airport.

Empfang war nicht so gut. Mit offenem Mund Kaugummi kauende Junge Empfangsfrau quälte sich ein Hallo heraus und hat dann die Zimmerkarte ohne Erklärung übergeben. Wurden schon freundlicher empfangen. Frühstück gut. Zimmer sauber. Die Treppenhäuser dürfen nicht genutzt werden außer das an der Rezeption. Daher sehr weite Wege.

This is new hotel, conveniently located very close to the central train station in Potsdam. Take the exit to Friedrich-Engels-Straße, turn right and you already see the new nice looking building about 300 m away on the other side of the street ”Lange Brücke” (long bridge). The reception and breakfast area is on the first floor (Erdgeschoss), well lighted with large windows. Everything looks new, nice and neat. (No worries, no smell at all from construction materials or new furniture, also not in the corridors or in my room). The standard room I booked is small with minimalistic furniture, but I like it simple anyway. The tiles in the bathroom are real cool and nice looking, so is the carpet and color arrangement in the floors. The staff was friendly, but you need to be a bit patient, as several if them are new and still being trained on the software to check in. 😊 No doubt, next trip to Potsdam I will chose the same hotel.

Great value for a quick airport stay! The MOXY Berlin Airport is literally a 5-minute walk from the terminal – perfect for early flights or late arrivals. The vibe is young, fun, and modern with colorful decor, a cool bar/lounge area that’s open 24/7, and friendly staff who actually seem to enjoy their job. Rooms are compact (typical MOXY style) but super smart – comfy bed, powerful shower, fast Wi-Fi, big TV with casting options, and USB ports everywhere. Everything felt clean and new. Breakfast is decent for the price (continental style with good coffee), and they have grab-and-go options if you’re in a rush. Only small downside: the walls are a bit thin, so you might hear neighbors if it’s a loud night, but earplugs are provided (nice touch!). For the price (often under €90 even in high season), it’s honestly one of the best airport hotels I’ve stayed at in Europe. Highly recommended if you want style, convenience, and don’t need a huge room. Will definitely come back

Dieses Hotel ist wundervoll! In einer tollen Landschaft mit vielen Optionen für Außenaktivitäten bitet es eine wundervollle Saunalsndschaft! Das Essen ist hervorragend (tolles Frühstücksbüffet und Abendessen und auch der Italiener ist spitze!

Very close to the airport with modern decorations. Easy to access with bus and totally electric check in check out system.

Wunderbar! Mein letzter Aufenthalt ist bereits viiiiiele Jahre her, dem Hotel sieht man es aber nicht an. Besonders ist das freundliche, aufmerksame aber unaufdringliche Personal zu erwähnen. Man erkennt, Jedem hier liegt es am Herzen, dass man sich als Gast wohlfühlt, entspannt genießen kann und gern wieder kommt. Nach dem aktuellen Aufenthalt frage ich mich tatsächlich warum es so lange gebraucht hat, dass ich wieder da war, obwohl ich gerade im Winter viele Wochenenden in Hotels mit Spa genieße. Gibts was zu verbessern? Einige Saunen sind je nach Besucherzahl etwas klein und es könnte mehr Duschen geben. Wichtig ist aber das Alles funktioniert hat und es keinen Wartungsstau gab. Ich komme gern wieder, sogar bald.