Hotel Dengan Gim di Greater London, United Kingdom

Great hotel in a superb location, however they are having renovations and even though I specifically asked to be away from the noise, our room was near renovations so had to move rooms in middle of stay, not ideal

|Great location, easy access to metro/train stations. Helpful staff, good breakfast. Straightforward enough check in, and express checkout available. However, despite rooms being very clean and well maintained, there was no air con in ours nor a fridge (even tho the hotel listing says they have air con) and to survive the night we had to keep the window open. Could have been 5 starts overall if those two issues where sorted ;)

Stayed here a few times easy access in and out of London perfect location for Heathrow t4 and easy to get to other terminals, staff are always very friendly and helpful. Everything you need for an overnight stay or a trip to london

Incredibly experience with Britania hotel International🌟Great Location, Lovely views, Nicely Staff,Highlights for all theChristmas decorations 🎄✨️Recommended 💯 to everyone want a great stay

Hotel ini luar biasa dan kakitangan secara amnya ramah. Satu-satunya perkara yang mereka lupa ialah cerek yang saya minta untuk menggantikan yang ada di dalam bilik kerana ia mempunyai penapis yang kotor, walaupun penggantian tidak pernah datang ia tetap penginapan yang baik dan menjimatkan, lokasi yang selesa dengan banyak kemudahan di sekeliling kerana ia adalah 10-15 perjalanan bas dari lapangan terbang Heathrow.

Overall, my experience was satisfactory. The rooms were excellent, and the location was quite central compared to similarly priced hotels in London. However, the service fell slightly short of expectations. Upon arrival, our room wasn’t ready, and while the receptionist apologised for the delay and offered to serve us at the bar, we were later presented with a bill for the drinks. This felt rather misleading, as I had assumed the drinks would be complimentary given the inconvenience of the room not being available. When I raised this issue, the staff member insisted that he had said, ”Can I serve you at the bar,” rather than ”Can I get you a drink,” and claimed he wasn’t implying the drinks were free. However, the way the interaction was handled left a poor impression, and his attitude only added to the frustration, setting a negative tone for the start of our stay. He eventually refunded the cost of the drinks, though reluctantly. Following this, the service at reception was generally pleasant, with the staff always greeting us when we passed through the lobby. That said, there seemed to be a lack of proper training, particularly when it came to the bar. On one occasion, I had to pour my own pint, and on another, I had to explain what Pinot Grigio was to the staff. This is where the difference between Holiday Inn and Holiday Inn Express becomes clear. While the stay was comfortable, improvements in service and staff training could significantly enhance the overall guest experience.

Location is near two metro stations within 5-10mins walk on the google map but we used Uber all the time so not very sure. A few eateries of cafe and pubs around the hotel. The room is small, no place to open luggages. The smell in the room is very bad that I couldn’t take full breath at first when I go inside the room. I had to keep the window open the whole time to ventilate the air in the room despite the cold weather of winter. The bed sheets were very very dusty like never touch for months when I first walked in to the room. I have to clean. The towels looked dirty. Despite the run down condition of the room, the TV is smart TV that I could enjoy my Netflix disney+ youtube at night.

Great stay! 1st room was very small and close to the front of hotel. I heard cars and sirens early and had not much sleep. So we requested to change room and it was much better. Room was clean with ac, toilets are small. Ambient lighting was a cool touch! Staff lovely and attentive, we was close to food places and not far from train station. Would stay again.

Fantastic place to stay if looking for budget option solo or as a couple in London. Very comfortable, modern, clean rooms. Very good WiFi, excellent staff (Vineet and Deep extremely helpful lovely and accommodating). Rooms are obviously small as this is a capsule hotel but really great experience if you’re looking for somewhere to lay your head when in London.

The hotel is correct but there is an accumulation of small things which make it not good value for money. Wring access card for the room, very slow Internet, have to queue 15minutes minimum to get a table for breakfast and you are told it s busy time so you give one hour come back but still same issue, shower head dismounted in your hands, ..... Staff is nice and kind but the hotel needs maintenance, it s too expensive for the result.

Great hotel in a superb location, however they are having renovations and even though I specifically asked to be away from the noise, our room was near renovations so had to move rooms in middle of stay, not ideal

|Great location, easy access to metro/train stations. Helpful staff, good breakfast. Straightforward enough check in, and express checkout available. However, despite rooms being very clean and well maintained, there was no air con in ours nor a fridge (even tho the hotel listing says they have air con) and to survive the night we had to keep the window open. Could have been 5 starts overall if those two issues where sorted ;)

Stayed here a few times easy access in and out of London perfect location for Heathrow t4 and easy to get to other terminals, staff are always very friendly and helpful. Everything you need for an overnight stay or a trip to london

Incredibly experience with Britania hotel International🌟Great Location, Lovely views, Nicely Staff,Highlights for all theChristmas decorations 🎄✨️Recommended 💯 to everyone want a great stay

Hotel ini luar biasa dan kakitangan secara amnya ramah. Satu-satunya perkara yang mereka lupa ialah cerek yang saya minta untuk menggantikan yang ada di dalam bilik kerana ia mempunyai penapis yang kotor, walaupun penggantian tidak pernah datang ia tetap penginapan yang baik dan menjimatkan, lokasi yang selesa dengan banyak kemudahan di sekeliling kerana ia adalah 10-15 perjalanan bas dari lapangan terbang Heathrow.

Overall, my experience was satisfactory. The rooms were excellent, and the location was quite central compared to similarly priced hotels in London. However, the service fell slightly short of expectations. Upon arrival, our room wasn’t ready, and while the receptionist apologised for the delay and offered to serve us at the bar, we were later presented with a bill for the drinks. This felt rather misleading, as I had assumed the drinks would be complimentary given the inconvenience of the room not being available. When I raised this issue, the staff member insisted that he had said, ”Can I serve you at the bar,” rather than ”Can I get you a drink,” and claimed he wasn’t implying the drinks were free. However, the way the interaction was handled left a poor impression, and his attitude only added to the frustration, setting a negative tone for the start of our stay. He eventually refunded the cost of the drinks, though reluctantly. Following this, the service at reception was generally pleasant, with the staff always greeting us when we passed through the lobby. That said, there seemed to be a lack of proper training, particularly when it came to the bar. On one occasion, I had to pour my own pint, and on another, I had to explain what Pinot Grigio was to the staff. This is where the difference between Holiday Inn and Holiday Inn Express becomes clear. While the stay was comfortable, improvements in service and staff training could significantly enhance the overall guest experience.

Location is near two metro stations within 5-10mins walk on the google map but we used Uber all the time so not very sure. A few eateries of cafe and pubs around the hotel. The room is small, no place to open luggages. The smell in the room is very bad that I couldn’t take full breath at first when I go inside the room. I had to keep the window open the whole time to ventilate the air in the room despite the cold weather of winter. The bed sheets were very very dusty like never touch for months when I first walked in to the room. I have to clean. The towels looked dirty. Despite the run down condition of the room, the TV is smart TV that I could enjoy my Netflix disney+ youtube at night.

Great stay! 1st room was very small and close to the front of hotel. I heard cars and sirens early and had not much sleep. So we requested to change room and it was much better. Room was clean with ac, toilets are small. Ambient lighting was a cool touch! Staff lovely and attentive, we was close to food places and not far from train station. Would stay again.

Fantastic place to stay if looking for budget option solo or as a couple in London. Very comfortable, modern, clean rooms. Very good WiFi, excellent staff (Vineet and Deep extremely helpful lovely and accommodating). Rooms are obviously small as this is a capsule hotel but really great experience if you’re looking for somewhere to lay your head when in London.

The hotel is correct but there is an accumulation of small things which make it not good value for money. Wring access card for the room, very slow Internet, have to queue 15minutes minimum to get a table for breakfast and you are told it s busy time so you give one hour come back but still same issue, shower head dismounted in your hands, ..... Staff is nice and kind but the hotel needs maintenance, it s too expensive for the result.

Stayed here a few times easy access in and out of London perfect location for Heathrow t4 and easy to get to other terminals, staff are always very friendly and helpful. Everything you need for an overnight stay or a trip to london

the hotel is super clean and quiet. the location is great, very close to Heathrow Airport, with only about 7mins car ride from Terminal 2, which cost me 16 pounds taking the black cab. you can even see the runway through out the window if your room is in good position (mine is. the breakfast is great too, with many options and all taste good.

Albeit I'm scottish, trying to get the staff to understand REALLY SLOWLY SPOKEN ENGLISH, was literally impossible. Alarms going off in unoccupied rooms!? Reported to reception, and literally had to write it down.. Asked for taxi for 7.30 to T5... Went down to reception, no taxi... Staff had booked for T6?! There is no T6.. Very handy for airport, otherwise, pay £5 more and go next door..

We are stay at this wonderful hotel for one nights. Here are our honest comments: 1) The location is convenient, just two bus stops away from Terminal 5 by the No. 423 bus. 2) The bedroom is elegant and equipped with modern facilities. It is very clean, comfortable, and comes with high-quality bottled water, tea, coffee, and cookies. 3 )The bedding is also very comfortable for sleeping. Overall, Keep up the good work and continue to provide high-quality service at a reasonable price for your customers. Best regards, Kit Chua Malaysia

We booked 2 rooms but they said cannot be closed to each other. We changed to a suite that was close to the 2nd room, then I found out that the room was very big, enough for 4 but according to the manager, cannot just use one room as the room was only for 3 adults. As I have full paid, no refund accoding to manager. Fair deal but not nice. The location is very close to terminal 2 but walking to terminal 3 without any lugguage needs at least 15 min. Beware. Otherwise as expected from a chain hotel.

🎉This is a wonderful hotel with a clean and elegant environment. The rooms are comfortable and well-equipped, providing an enjoyable stay. The bed is soft and clean, ensuring a great night’s sleep. The staff is friendly and attentive, always ready to meet guests’ needs. Breakfast is plentiful, with fresh and delicious options. The hotel’s location is very convenient, with easy access to transportation, making it ideal for business or leisure travelers. Overall, it was a highly satisfying experience, and I would definitely recommend it! 😋The English breakfast at this hotel was also quite good, with a nice selection of freshly prepared items. It added a pleasant touch to the stay and made the mornings even more enjoyable. 🚬The smoking area downstairs is also quite elegant, providing a comfortable and pleasant environment. It’s a thoughtful addition for guests, allowing a relaxing space without affecting the hotel’s overall ambiance.

This would have been the perfect review had a cleaner not come into my room at 08:19 whilst I was still sleeping. I heard a knock at the door, but I thought I was dreaming. She then entered my room before I asked her to get out. I had travelled to London the night before a weightlifting competition because I was prioritising sleep. In hindsight, it would have been as well travelling on the day of the competition because I would have slept better at home. It defeated the purpose of my stay and I am annoyed that I have paid for the room now. I understand that my checkout time was 12:00 so why were they trying to turn my room around at 08:19. Very frustrating.

Arrived early in Heathrow and recommended to upgrade the room with free breakfast for £100 and instant check in, although costly but worth it for the tireless and comfort after the long-haul flight. The location is perfect for transit travellers, guess it may be the only hotel connected with covered walkway to Heathrow airport and T5 and conveniently located and connected with Heathrow express and other trains. Perfect.

This is the first time I have booked a hotel alone for the night before a flight and I was very impressed both with the hotel and its reception staff who arranged my transport to the airport for me too. I would use again and recommend

very convenient location to heathrow airport. 5 min drive from terminal 3. room was clean and cozy. I travelled with my 2 friends and stay was comfortable.

Hotel ini luar biasa dan kakitangan secara amnya ramah. Satu-satunya perkara yang mereka lupa ialah cerek yang saya minta untuk menggantikan yang ada di dalam bilik kerana ia mempunyai penapis yang kotor, walaupun penggantian tidak pernah datang ia tetap penginapan yang baik dan menjimatkan, lokasi yang selesa dengan banyak kemudahan di sekeliling kerana ia adalah 10-15 perjalanan bas dari lapangan terbang Heathrow.

The hotel is situated very conveniently within a 10 minute walk to Hounslow Central Underground so very convenient for Heathrow Airport.The hotel offers budget accommodation so no frills but the rooms are small but clean and comfortable no tea or coffee making facilities but next to a Tesco Express which you can get Costa Express and any essentials.The hotel offers a continental breakfast which Is normally £8.95 but mine was included with the room rate of £41 for a night.The hotel is situated near the town centre with plenty of eateries around so for the price,the location,and the convenience of the airport its well worth it.The reception staff very friendly and welcoming overall excellent service would definitely recommend and stay again when I need to be near the airport

It a nice purpose build hotel, not far from metro station and shopping of Hounslow suburb. It's easy to find and has a parking and taxi drive through at the main entrance. There are light proof curtains, a comfy bed, breakfast downstairs, maids are not walking in if you press the lights, don't disturb . Very attentive staff, dealing with request in a professional and effective manner. Noise from traffic and airplaines is not an issue, however banging doors and thin floors, can keep awake. To central London is about 1 hour, given the demand for hotels around festive season , this hotel offers good value for money.

Wonderful stay, I may said it is the best hotel I have lived in London. Thank you for arrange us to the highest floor and enjoy a fascinating view in morning. You may go to Heathrow Airport by bus, but there are to many choices for you, so great!

good location for being near to heathrow and west london, otherwise it's a bit far to get to. Has gym, laundry room, and the rooms are good size with small kitchen. Room layout a bit strange with TV behind bathroom door, and bathroom door only opens halfway to stop it hitting the TV, but this is quite annoying. Otherwise good service overall.

As expected by the brand, the faculties were upscale and modern. The room was comfortable and mostly clean (coffee stain on the carpet). It was quiet (superior queen) at end of hallway, facing toward interior courtyard. Did not eat breakfast. However, the staff was condescendingly friendly throughout the stay, except for one person at the very end (after we had checked out). Also, finding the hotel was a nightmare. Even with GPS we missed the entrance three times (once we ended up on the M4 and it took us 24 minutes to return). When mentioned to the staff, we were told -with a smile- that no one had ever had problems finding the place (except for us, apparently). The big problem is lack of signage to find parallel access road (see photo of alleyway parallel to main road; we missed that entrance several times) Underground parking (15£ per day) was mostly convenient, but access door to hotel smelled of urine. Lastly: I booked an executive room and was DOWNGRADED by the hotel. Then I was told -with a smile- that Trip.com had sent them a wrong reservation request/voucher; i was told to see with them (ie. MY problem, not theirs).

My 3 night stay at Imperial Guest House was comfortable, affordable and , convenient in terms of closeness to shops and trains ..The staff was always willing to provide assistance. . Rooms were small but it was decent and clean . The bathrooms were clean.

Bathroom stank of wee and the guests around the room were extremely noisy. I know that it's the festive season so I can't be upset about the guests but the wee smell is unacceptable. Was very unimpressed overall. Just a room!

Mixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges Rating: ★★★☆☆ I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction. Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory. Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel. Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly. Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton. On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.

The bedrooms were spacious with comfortable beds. Cleanings was top notch. Keep up. Will be back soon. Kitchen had all the necessities if one wants to cook. Free parking was a bonus too. Can’t really complain of anything about this place. Overall I was happy