Hotel berhampiran Stony Batter boulder field, Auckland

I am aware that the apartments are all individually owned, so this review is only about apartment number 9. The apartment is tired and in need of some repairs. Some of the slats were missing from the blinds in the lounge area. Half of the wardrobe in the main bedroom was locked, so very little space to put your clothes. The bed in the second room is lumpy and the blind does not close properly. Half of the cupboards in the kitchen are locked. It seems like the owners do not really want people staying in their apartment. The microwave is so high that I had to stand on a chair to be able to use it, fine if you are over 6 feet tall though! The housekeeping service was provided daily, but they did no cleaning and only changed towels, topped up toilet rolls and made the bed. There was a small dustpan and brush, but nothing else to enable us to keep the floor clean of sand. The apartments are ideally located, only a couple of minutes to the beach, but because it is quite a gritty sand we were constantly walking it back in to the apartment.

Stayed here 2 nights. On closer inspection room was a bit dusty and looked like it hadnt been dusted in a while.floor didnt look clean either..could of been stains engrained in the tiles but disnt look clean at all. The pool photos do not match the pictures, water was cloudy and green and the sides of the pool were very dirty, put me off going in.dont get me wrong it was a nice enough chalet with a microwave and kitchenette but for 340 a night a bit over priced in my opinion. On arrival owner didnt say much..just that I should turn air con on when I get into room. There was no brush or Hoover to sweep the floor so couldnt tidy that up.

Disclaimer: Waiheke Island Resort management will likely refute this review point-by-point, but rest assured they’ll never be on site or do anything to correct the issues that led to the criticism. Waiheke Island is beautiful so enjoy the view, because that’s all you’re likely to enjoy at this place. Waiheke Island Resort has it all: resort in name only, closed ammenities, and unserviced rooms. (Please note: they DID make the beds in one of our rooms, once. But nothing else.) Have a fetish for smoke damaged rooms? They’ve got you covered. Want to book two rooms on the same reservation but ensure you’re on apposite ends of the property? WIR is the place to be. Dead palms? Check Rubbish under the deck? Check Staff without a single care or answer? Check and check Courtesy vans? They’ve got two but don’t expect to ride in one. Electric bikes? The signs say ‘yes’ the people say ‘no’. Food? Not if you’re visiting on a day that ends in ‘y’. Weddings? Let me get a divorce lawyer ready for you on speed dial. This place has so much potential, but for now that’s all it has. Let’s hope they put some money into the unheated pool with cracks so large you’d be right to ask if the property was somehow, no matter how scientifically impossible, damaged in the Kaikoura or Christchurch quakes. Or they could address the many many many steps throughout the place that need attention. The most radical thought? For less than $100 they could ensure rooms have cups and plates. (Especially when the “resort” restaurant isn’t open and the nearest shop is a 1.3km walk from the “resort”.) You’d hope the people working here (note: don’t expect anyone on site outside of 10am - 4pm on those pesky days ending in ‘y’) would care enough to try a bit harder or at least proactively suggest local restaurants or things to do given NOTHING IS OPEN OR AVAILABLE DURING PEAK SEASON AT THIS RESORT but, again, no. No a million times over. Most importantly— and this is the most serious criticism— this property is not for ANYONE with any kind of mobility challenges: you will be required to walk up and down significant inclines and there IS NO ASSISTANCE provided for you or your luggage. Not an issue for us but I would have been incandescent if parents or a mobility-challenged individual were with us. So, re-sort your holiday plans if this is the “resort” on your list for all the reasons above and more.

This review is for the studio cottage I stayed for one night in Feb24. I've stayed at this motel a few times & loved it for things such as the friendly helpfull staff, very good cleanliness, comfortable beds & other furnishings. Great location for shops, good public transport, scenic walks to scenic bays. But of course nothing is perfect. The room was spacious but annoyingly there were no widow screens the keep the mosquitoes out at night so the widows had to be closed, this made the room stuffy, however there also wasn't any air-conditioning or ceiling fans. Also even for a cottage the bathroom was a little tight.

The hotel is in a very good location, which is near the sky tower where you can take the air bus to or from Auckland airport. There are a lot of shops and restaurants near by. The room is clean and with all that we need. The breakfast is very good, especially the croissant😋

Totally disappointed in our two night stay here. This premise also goes under the name 'Auckland Airport Kiwi Hotel' and Auckland Airport Kiwi Backpackers', the Backpackers has now been turned into what is called 'Premier studio apartments'.'. When we arrived the lady at reception stated that she had only debited our card for the first night, we were to pay for our second night when checking out. Our 'Premier Studio Apartment' was clearly an ex backpacker room, our lawn view was 2 mtrs of unmown grass which looked straight into the rooms across from us. The room was clean enough but extremely under equipped. We had booked for 3 people, we had 2 towels, 2 facecloths, no hand towel, no tea towel or dish cloth. After the 3rd ask for these items we finally received two extra facecloths to be used as a tea towel and dishcloth, eww! The kitchen had 1 fork, 1 teaspoon, 3 knives and large spoons, 1 glass, no wine glasses. Odd cups and plates of various sizes. There was a microwave and hotplates but no other utensils at all besides the bits and pieces mentioned. No Ice tray. No coathangers. The bathroom light flickered constantly, there was rubbish under the beds, and on further inspection, the fire alarm did not contain a battery. (illegal) On checking out was told that our account had been settled. Inspection of bank account showed that our 2nd night had been deducted two hours after we had checked in and an extra $4.50 had been taken. Asked on their chat window (which is how we booked our stay due to no one answering the phone, ever) and was emailed back, them stating that this extra cost was due to paying by Visa. No mention of this throughout our booking or on their website. Would not stay here again.

Second stay in 3 months. Service was great at reception and the restaurant. Food was exceptional. My room had everything I needed - comfy bed, good shower, clean and spacious. I was well rested for early morning flight and caught the free shuttle. Thank you for a great stay.

After 20 hours of traveling we missed our connecting flight and had to find accommodation for the night. The Jet Park Hotel staff took our call and made things easy including arranging for the shuttle to come to the airport to collect us. Our room was lovely with huge, comfortable beds, a refreshing shower and yummy meals from room service we couldn't of ended a stressful day better. Would not hesitate to use again as nothing was a problem with the staff and the room was relaxing, clean and peaceful.