"Cold shower, lipstick on my glass in the bar, waited 1.5 hrs for dinner that was cold and very dry chicken, had to ask for dessert to be served as they forgot, bed was hard, room was hot and stuffy, bacon, croissant and hash browns at breakfast was inedible"

"What a lovely hotel. The room was lovely and a good size, it was very comfortable and had everything we needed. We were a little disappointed that the room was right by the lift and so was a little noisy at busy times but somebody has to be there.  We did have a problem with the toilet seat being broken but once we informed them it was repaired in under two hours. Also mentioned the noisy room and they did offer for us to move but we had unpacked for a three night stay so decided we didn’t want to pack everything up again.  The pool was lovely and although small was just big enough. It does get busy at times so do book ahead for gym and pool. The gym had enough equipment in it for a quick workout so we found it good enough.  We didn’t eat in the restaurant so cannot comment on the food but the staff were very friendly and always helpful. We would definitely stay again. "

"10 out of 10 staff food location and comfort all excellent your staff are a credit to you."

"The bed was comfortable and amazing. Although the carpet could be renewed. And all the furniture to either be old antique or 21st century, not 1 million years old that makes your room look a bit untidy the bathroom was great"

"Had a few days getaways me and my daughter for city break and Z hotel was great in middle of town. Everything you want all around us. Train station was a 5 minute walk. Will love to come back again. Friendly service, clean, reasonable prices and great location. Would recommend Z hotel if staying in Bath . Lots to see around. Everything in walking distance."

"On arrival, we were immediately confronted with increased parking charge, which we were totally unaware of. Prior to booking, we checked into all hotels in Bath and decided on holiday inn express as their onsite parking charge was £15 per day if you were a guest reduced down from £50 per day for non guests. The receptionist though very lovely in her maner clearly didnt understand how this may feel, she said it had increased to £80, but staying guests had a reduced rate of £50. It had increased from 1st March! I said that the website said £15, she didnt remark on that, and said that we had 45 mins free parking to decide what we wanted to do, and said if we wanted to go ahead with the £50 daily fee, she pointed at a code on the room info she gave with the room access card. Obviously very annoying, as its over 200% increase, without notice of the increase of the charge ahead of the visit. So we organised used just park and obtained a parking space for £10 for 24 hour parking. It was 5-10 from the hotel, 20 mins walking, so we used a Uber to return to the car the next day for £8. This added to the overall stress of the stay and could have been avoided if the hotel had honored the original charge which was not notified prior to our stay. Holiday Inn is 23 mins walk from the main part of Bath, so if you are looking to stay in Bath, i would avoid staying there. Whilst we were their the Hilton Double tree was slighly more expensive for a room, but we checked the parking and they offered 24hours for £18.99 which is really good for central location in Bath. Additionally our room at the holiday inn was dusty and our bed was very uncomfortable, we found a pair of trainers in our room (not ours) which showed the room wasn't cleaned particularly well. The shower ran hot and cold too, which added to the overal experience. When booking out of the room, i was asked about our stay and i told the receptionist my comments, she offerred me a free bottle of 500ml drink for my inconvenience, which i gave to me daughter and left. I won't be staying at the holiday inn express again, and for good reasons. Ii would check out the Hilton for any future visits as i feel that would be much better based upon my experience."

"Good location and great services. Nice staffs and will go there again."

"Lovely room with a very comfy bed. Reasonably priced for a city stay. The food and service let the stay down - the meals were overpriced for what they were (the 'seasonal veg' with my meal was kale which took up a third of the plate). Our food was brought out but no cutlery given - the member of staff who served us then forgot to bring it, so our meals had been with us for five minutes before we got any cutlery to eat them with. The place could be improved with some friendlier service - it all just seemed impersonal, which is a shame as the pub itself is lovely. "

"What a lovely hotel. So clean with accommodating restaurant staff. Our room was spacious and clean and had the most amazing view. The bed was a little small and our radiator was stuck on despite it being a heatwave. We did make staff know but we’re told it wasn’t on…. It truly was!"