Hotel 5 Bintang Terbaik di Boracay Island

The whole experience was good. Greeted by Front Desk asking if for check in. With no other further engagement made upon our arrival, like how are you today? Since we are very tired 15hrs of transportation. I only remember she mentioned about cards if lost will charge us ph900. After we arrive at the room, we order in Room Service and the operator was not detailed with information. I still need to call again and ask for how many minutes our food will be delivered? She replied with 30min. But the food was delivered after 1 hour! F&B staff of Sapphire are pro active, approachable and always have a smile on their faces. HSKP staffs never miss to greet us with a positive attitude. Pool side Massage are the best. I had 4 days massage as I really enjoyed the good service. We stayed in Henann Crystal for a total of 5 nights and its really a perfect place to stay. And will surely comeback again. Near to D’Mall , other restaurants with beach view.

Exceeded my expectations! Room was clean, service was great, and staff were very friendly and helpful. It’s a little bit far from the center, but not really a con. Definitely will book here again in the future!

Très bel hôtel situé à la station 1 sur la White Beach un peu à l’écart de l’agitation du centre ville (proche de la plage Diniwid) Tout d’abord je tiens à préciser que j’ai rajouté une 4ème étoile au commentaire uniquement grâce à l’accueil du personnel (notamment l’accueil de la jeune femme ayant réalisé avec nous le check in et Check out) et à la qualité du breakfast. Pour les points positifs : - Très belle vue depuis les chambres - Bâtiment moderne - Accueil et professionnalisme du personnel - Très bon breakfast et restaurant - Localisation - Piscine à débordement Les points à améliorer : - Wifi très instable, c’est un peu limite pour un 5 étoiles étant donné le prix des chambres (400 euros la nuit) - Nombreux trous dans le carrelage de la piscine à débordement, pas très classe pour un 5 étoiles également - Climatisation bruyante dans certaines chambres (ça été le cas dans notre chambre côté plage) - Insonorisation a revoir (plafond et porte) dans les chambres hauts de gamme avec piscine privée - Portes des chambres ayant tendance à ne pas se refermer automatiquement lorsque l’on sort, moyen niveau sécurité - Salle du restaurant très bruyante, impossible de petit déjeuner au calme le matin … - Notre seconde chambre présentait de nombreuses traces de fuites sur le mur en provenance de l’étage supérieur, cela devrait être rénové avant de louer la chambre (rappel 400 euros la nuit) - Les piscines privées des chambres haut de gamme ne sont pas chauffées et non exposées au soleil - Location de scooter à 5000 pesos la journée, c’est énorme !! - Organisation d’événements côté plage troublant la tranquillité des chambres notamment la nuit (jusqu’à 23h) Le rapport qualité prix n’est pour moi pas au rendez vous actuellement étant donné les points cités précédemment, c’est un bel hôtel avec des employés vraiment bienveillants avec les clients et c’est très appréciable mais il faut revoir très rapidement la connexion wifi et la rénovation de la piscine à débordement, avec ses améliorations l’hôtel méritera sincèrement ses 5 étoiles et j’aurai plaisir à y revenir.

This is by far my favorite Henann Hotel in Boracay. This was my second stay and it didn't disappoint. This is their newest hotel so you can expect the that the rooms, amenities, and facilities are quite new. I haven't tried the more premium Henann hotels like Crystal Sands and Prime, but I bet Henann Park would likely be at par with the two. + Very efficient check in and check out time -- you can ask for late checkout (subject to room availability and may incur additional charges if your extend longer) + By the main road so it's easy to commute, near fast food restaurants and stores. + Staff are accommodating + Free breakfast for 2 + Room upgrade fee was reasonable. I originally booked a deluxe room with no view/window but the front desk offered me to upgrade to a Premier room with pool view and balcony, the only down side is that the bed was downgraded from King size to 1 single and 1 queen bed; but hey, it's still a good deal. - Room slippers and bathrobes must be requested, I think these should be readily available in the room. - Pool is quite smaller than Regency/Garden, which can get easily crowded especially during peak seasons. - The path leading to the white beach is terrible. I think the hotels should coordinate with the LGU to have that fixed, especially the dark alley which you need a flashlight in order for you to traverse - I am not kidding, it's pitch black in there.

Very nice hotel. Convenient and clean. The staff is very helpful and friendly. Great house keeping. The hotel offers huge amounts of swimming and its bar in the middle of the pool. It will have good opportunities to have a variety of drinks while swimming. However, I found some lack of providing amenities. I have booked a room for 3 people but there were not enough amenities. I have to ask every time to provide them. Found some ants in the bathroom. There is too much of a crowd while having breakfast. Not enough space for movement. In some cases, there is no hot water while getting in the shower. It's been fixed later. I found the iron board was not in workable condition and it was very hard to use it.

Best hotel I've been so far. The service was top notch! Everyone was courteous and accommodating! From the warm welcome upto departure assistance. It was indeed a home-feel away from home. Definitely worth a comeback!💕 I found the gem of peace and silence here away from the crowd of station 2! Thank you NAJ for your assistance and for touring us around ! Precious, the front desk officer, kuya jun and ramon for driving us through the free shuttle service, Cherry for giving us good shots! Darlene, Amanda and Angie for keeping our place neat and hygienic! And everyone who gave us their sweet smiles whenever we passed by. Station 1 indeed has the best shoreline and most refined powdery sand out of 3 stations. See you soon again Discovery shores!

This is a good hotel, I had a good experience. Offered a room right by the pool and quite near the restaurant where the breakfast buffet is located. The buffet is catered to a Korean palette so keep that in mind if you don’t like Korean food or want more of a western style breakfast. Also at the restaurant on a windy evening and a toddler at the table the waiter gave us napkins in a glass. It fell over and broke and the staff demanded we pay 75 pesos for the glass! It would be common sense not to give us the glass due to the weather and the fact we have an active toddler. VERY SCAMMY ! Needless to say I felt scammed. BE CAREFUL! I complained to the front desk and made a suggestion not to offer glasses to tables with similar situations but they didn’t seem to care at all. But they definitely cared about those 75 pesos! There was a roach in my shower but staff quickly took care of it.

The Shanghai-la Boracay was nothing short of amazing. The staff were very friendly, professional, and personable. The amenities were up to date and very nice! Robert and Nessar from the beach bar were so nice and made sure we were always taken care of! Melissa from the seafood restaurant was so kind and recommended many delicious dishes! The villa was definitely worth the extra money. It was very big and offered great amenities. The villa was spacious with different seating areas where you could enjoy the sun or relax in the shade! They warned us about “wild animals” but we didn’t experience any. The pool was very big and also offered seating to sun bathe while enjoying it. The ocean was very clean and crystal clear! The beach serving staff were great even when you didn’t ask for anything. They brought around cold towels and ice water. It was my friends birthday and they made many efforts to make sure she felt special on her day. This included cakes, decorations, birthday songs and so much more! Very nice! I would definitely stay here again if I visit Boracay. Some negatives: while very very delicious, the food and drinks were a bit over priced. I expected to pay more for a 5 star resort however I still considered it to be a bit high. Also, I wish the villa cleaning services came sooner rather than later in the afternoon. Maybe have a time selection for cleaning times based on guest preferences. The last thing would be to offer a later checkout or waiting services/ offer if you have a later flight. The airport is very small and very close to the hotel. The jetty ride is only a few minutes and bus ride is even shorter. It would have been nice to not wait in an airport with no accommodations for less time. Besides that, my stay was so wonderful! Would 10/10 recommend this hotel to anyone!

Hotel location is excellent because it's easy to find and has beach front. Our room for 4 adults were big and spacious enough. Hotel staffs were friendly and very accomodating. We also enjoyed their breakfast buffet. Babalik-balikan! 🤍Kudos! 👏

I always wanted to stay in one of Henann’s direct pool access rooms, and honestly best choice ever! We stayed here for our second night in Boracay since it was sold out for our first night. Please keep in mind though that the pool closes by 8pm :( the only downside actually lol Hopefully next time they extend hours up til midnight.