Hotel berhampiran Capelaw Hill, Edinburgh

We enjoyed our stay and loved the breakfast as well. The only issue we faced is with the hairdryer. There was no hairdryer in the room on day 1. We requested at reception to make one available while we were going out. Finally we got one but it was faulty and didn't work. Also, tv was functioning a bit weird. There was a lot of lag when operated with remote. There was no way to find out what show you are watching as the only thing that was displayed was channel's name. Not a big deal but it gets annoying when you are watching TV for a couple of hours. Other than that, room was comfortable and had everything we needed. Cleanliness was adequate and we got fresh towels every day.

Good service staff, value for money as the hotel has full facilities like steam bath , sauna , indoor swimming and even gym rooms. That’s make our stay fruitful. Although the location a bit far from city centre but still easy to get into bus and tram to city.

Lokasi sangat baik. Ia terletak di sebelah stesen kereta api Haymarket. Ia adalah 5-10 minit berjalan kaki. Ia juga sangat mudah untuk sampai ke Bandar Lama Edinburgh. Ia adalah kira-kira 15-20 minit berjalan kaki. Ia adalah satu jalan yang bagus. Sangat menyenangkan

The hotel is nice and the staff were very very friendly and the location is great The key card kept not working and I have to get to the reception every time

Great location for Hogmanay on Princes’ street. Nice engaging staff. Location of car park is a little far out which would be quite irritating if I had just come off a long haul flight late in the evening. Clean room, buffet breakfast with a large range of local style breakfast

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

It’s an excellent and most Memorable one in the hotel, the service was awesome, the meal was fantastic, the gym, pool and all experience was one of a kind, we met with Joan the pool tutor she even taught us how to swim💃💃❤️❤️. I will recommend here over and over again. We actually did not know we can use the hotel to have a discount at the zoo. Next time we will read more about it all. A very lovely views also in the room 💃💕💕 Thank you Holiday inn 😍😍😍🥰❤️❤️❤️

had a fantastic stay here! there were 10 of us who all booked out a dorm. was quiet, clean and good quality. there are two bathrooms and two toilets per dorm which i thought was very good. our room wasn’t ready for an extra half an hour so they gave us free drink tokens for the bar! the reason this doesn’t get 5 stars is because it was awfully hot in the room - even with the window open! there didn’t seem to be air con - we wondered even if the hostel had put the heating on? we didn’t try the breakfast. the hotel bar had decent food but long waits.

I was amazed by how good this hotel was. A very modern room with a comfortable bed. Also, good service, top location and overall very clean. Would recommend it to anyone that is looking for a place to stay while visiting the city of Edinburgh.

Clean, spacious facilities, lovely staff, and a great common area to hang out at. The beds are very cozy, and the whole place is well cared-for. It’s also a very convenient location. I can’t believe how affordable this is! Many thanks to the gentleman who carried our giant suitcase up the stairs.