Prima Music Hotel

"A classic hotel, pleasant music that accompanies you on every floor. Clean and tidy rooms. Great for a family vacation with children. Suitable for families who like peace and quiet and not pool parties. The food served in the dining room, morning and evening, is clean, delicious, and inviting."

Herbert Samuel Royal Shangri-La Eilat

Herods Boutique Eilat a Premium Collection by Fattal Hotels

"We arrived on Saturday at the Herods Boutique Hotel in Eilat, planning to spend the Shavuot holiday there and celebrate a family birthday. We hoped to begin the holiday in a calm, pleasant atmosphere – but instead, we were met with a frustrating, disappointing, and ultimately unnecessary experience. We arrived at the hotel at 4:00 PM, knowing that check-in would be completed by 6:00 PM. In reality, we stood, waited, asked questions, and only received our room at 9:00 PM. The explanation we were given? The previous guests simply didn’t vacate the room – as if that’s our problem, and not the hotel’s responsibility. And what did we do during those five hours? We wandered the streets with a baby just a few months old who couldn’t fall asleep – tired, restless, and above all, sleep-deprived. Our daughter had to sleep with her grandparents, and they – elderly people who came to enjoy themselves – found themselves spending the night in a tense, cramped, and unpleasant situation. As for us, we just felt lost. And when we finally got the room? We discovered it was unclean – leftovers of rice, sunflower seed shells, cigarette butts on the balcony. Instead of a moment of relief – it was just another slap in the face. The staff was polite, but in practice, we received no real help, no solution, and no compensation. It felt like we were just left to deal with it on our own – on a night that was supposed to be the festive start to a special vacation. We arrived in good spirits, ready to celebrate – and left deeply disappointed. This is not how one expects to begin a vacation at a hotel that’s considered luxurious. What a shame. Truly a shame."

U Coral Beach Club Eilat – Ultra All Inclusive

"We have been guests of this hotel for the best part of 20 years already from when it was Club Med, sometimes just the 2 of us, at other times with our family of 8 to 10. In general it used to be very good but has progressively badly deteriorated. The beach is no longer private. The quality and variety of cocktails is very poor and abysmal. Staff at reception is good, elsewhere grumpy and acting as if doing you a favour. The pool staff is excellent, pool entrainment poor. Evening entertainment good in general. We booked for 4 nights. On arrival we requested an upgrade as the hotel was half empty. We expressed our gratitude to the reception staff who agreed. That’s when the problems started. Room 923 was malodorous, upon complaining a cleaner arrived with a bathroom spray. It didn’t help. On the following morning we again complained. A technician checked the air vents and found them in good order. Several hours later at around 10 pm, another technician arrives to check the sewage. Both technicians acknowledged the malodorous state of the room and a leak of water from the sink, when one actually said: it seems your holiday is gone! We demanded that the manager comes to see the state of the room. After almost 3days of complaints, the very efficient Ophira came, saw and smelt it all and offered a different room the standard of which is lower than we originally booked. We refused and protested vehemently. Ophira was adamant that there are no other rooms, having experienced the literally flooding of the room and its stink. On the morning of our last day, Ophira phoned to say that the boss has agreed to move us to a room similar to the one we are in, suddenly Ophira found a room!!!, moreover the hotel will compensate us with 10% cash refund and 30% on the next booking. On the morning before we left we went to finalise the compensation, ophira took our details (on a yellow A4), but wouldn’t give us anything in writing. One month after we had left, we had not heard from the hotel. We called Ophira who requested again our details, and another month later, after phoning and rephoning an email duly arrived, saying the hotel will honour the 30% but no mention of the 10% cash refund. All our calls and emails to rectify the hotel’s mistake and failure, remain to this day unanswered. Ophira has blocked our phone calls. Basically there’s nothing more we can do, just to warn other guests. Tiny complaints are probably dealt with promptly. Major complaints are ignored till you spill your blood."