Hotel berhampiran Pusat Bandar Brussels, Brussels

We stayed 2 nights and thank god it wasn’t any longer. As much as the bed was a very large bed and comfortable, the surrounding around was grotty. Brussels in general around here was awful. The room was pokey and small, walked into things while staying there. Forget being any bigger than slim, the bathroom was a shoe box! Your back is basically touching the wall, while facing the basin and the toilet roll holder is right in your face when you’re sitting on the toilet and your head almost touching the wall in front of you lean forward. No room for you to dry yourself in the bathroom itself unless you stand in the shower and do it. The hotel itself is beautiful, but lacks in the room which is the important part. Check in and out system is ridiculous. They’ve set up 3 ways to do so. Online via email, in person or on their check in kiosk. The issue with this, is you’re still made to go to reception! What’s the point of saying you can do it all online or at the kiosk if I still have to go to someone at reception? Remove your unnecessary online/kiosk. When checking in, I felt hostility from the staff member when I said I got an email to check in at the kiosk and I’ve already done it, so I didn’t want to waste more time doing it again. Then when I checked out via email, I got a notification to say the city charge was paid and I could leave. Thankfully for the hotel, I needed to drop my luggage and the lady still asked for my room number and said I still needed to pay for the city tax. Another example of a failed online system, just a waste of time. Then when I came back to get my luggage, I found that the tag with the same number was on multiple bags and the girl came out with 2 bags that weren’t mine and eventually had to come in and look for it myself. Apparently they used the same number but the girl gave me the wrong colour tag to my luggage tag. Again, another stupid system. Why are you not using unique numbers? Instead of relying on the same numbers but different colours?! All in all, stay somewhere else. There are nice parts of Brussels, but this area is not it and the closer you are to Brussels Nord station, you’ll feel like you’ve just entered Skid Row. I wouldn’t recommend this hotel or the area. Nice big gym for a hoteland probably the very few positives about the stay.

excellent service, reception staff were very helpful and responsive, even offering a room upgrade for us due to some faulty issues with the sink/door latch. location is also rather convenient, and hotel rooms were very clean and spacious! would definitely consider again if ever in Brussels

The hotel itself was amazing. The location was in a great part of brussles just 5 minutes walk from noord train station. The facilities were great and the design of the hotel was on point. My only issue was that they required a 100 euro deposit per night which was 400 euros for me. This strange to me, usually hotels have a set amount for a deposit that doesn’t change with how many nights you stay.

It is a new hotel next to Brussels-Midi station. The decor is very modern. The staffs are super friendly. The room is clean and comfortable. I really enjoyed it. They have a small cafe in the lobby and there are many place to hang out. There is also a small gym in the basement which is quite nice. Overall, it was a good stay.

We checked in to the room and my bathroom had no soap, etc. I called receptionist 3x and waited for about an hour and no one came to bring soap for wash our hands. The next day we went out since 7am and came back to room at 4pm and our room still messy, they didn’t clean our room even we asked for it. Went downstair to speak receptionist and I asked him why my room still messy and no one cleaning yet and it’s already almost 5pm and he answered “I KNOW” 🙈😂!!!!!!!!

The hotel is very beautiful, not the best experience however. The attitude of the front desk staff, especially the female manager, was not accommodating. I expected friendlier and more respectful attention from a hotel of this caliber. Both the morning and evening receptionists were quite intransigent. The room I booked was not what I requested, apparently due to availability issues. I had to ask them to push the twin beds together to make one, which took a while to accomplish. They only followed this request because my booking agency intervened and spoke to management; otherwise, it would have been impossible. The next day, I requested a late checkout but was told ”no.” The woman at the front desk argued that it was the busy weekend and tha my reasons were insufficient, claiming that since they had already fixed my room the day before (or that I could have just slept on the original setup), they wouldn't bend the rules. This dismissive narrative made my stay even more unpleasant! You urgently need to train your personnel to improve their customer service skills.

Facilities are old with smell in room and hall. Fitness is public one full of people and air quality is bad. Room bathroom is very small and lounge opening hours are short 16:00 to 20:00 and beverages and alcohol options are limited. Food in lounge is also very simple. Breakfast is quite good comparing to other services.

I had a great stay at floris arlequin! I went with a friend, we selected two seperate beds and we got them. The location was amazing, everything was so close, it's immediately in a nice area with lots of restaurants and very close to the Grand place. Really worth it. The bathroom was realllyy nice, big, very clean, very tidy, very modern, nice shower (bit small shower curtain but not a problem) We went when it was really hot in Brussels (30°) and the airconditioning was broken sadly, but the big window opened and it was very doable. And the airconditioning will be fixed Everything was clean, except the floor that was carpeted, so that was a little gross but nothing absurd I just don't like carpeted flooring. For the room it might've been a littttlleee expensive but for the location it's cheap because it's a really good location.

the staffs are nice and helpful, my room isn’t cleaned by housekeeper when i checked in and they helped me to change to another room immediately. but still cannot unsee the fact that the building is very old, the bathroom was kind of malfunctioning although the staff tried her best to deal with the problem. very close to the flixbus station if you are just staying for one to two nights, arrive and leave by flixbus it isn’t that bad

Plus: The room is really big. So is the bed. It is so big that makes me think as if it is king size bed to house politicians or prime minister from the 80s, 90s. There is heating both in the room and in the shower There is air con set in the room( but I didn't try to see if it works) This hotel is located less than 10 mins walk from Brussels north station Minus The room look really old. May be 90s, if not 80s. There is no carpet on the floor. It is really clean but it is really cold to step on. Bring your own slippers. The room is dim. And some lights were spoilt. Even if was told it is a non smoking room, the room has lingering smoking smell. Someone smoked in this room before. I told the front desk, he said he will check but when I return from the city , the smell is there still. The bathroom has some odd smell. May b smell of roaches, or roaches in the pipes. The shower curtain smell of mould and damp cloth/ damp laundry. The heating stop around 2am. May b there is max amount of heating one room could use. Make sure you time your heating usage carefully. The wall is really thin. You can hear when someone is around the lift, going towards their room or what next door is up to. I can hear everything happening outside, on the street, from police car n siren rushing up and down, to people wondering on the street, their conversation. I don't feel safe here. I can't relax and sleep. I don't like the paper cup given together with coffee and the place to brush teeth. May be the hotel suffer too often from being stolen . But that make the hotel rating dropping from 1star hotel to guest house. The toilet spoilt in the middle of the night and you can hear water flowing all night. Need to maneuver with the old school toilet pull button . I appreciate the effort they maintain it but personally I don't like it. unless you have really early bus or train to catch, and is on a shoe string budget then it is your choice.