Hotel berhampiran Pusat Bandar Ottawa, Ottawa

Surprisingly Great Stay! Unique and Comfortable I really enjoyed my stay at the Saintlo Ottawa Jail Hostel. The room was clean, comfortable, and exactly as described. The atmosphere is unique and definitely something you don’t experience at a regular hotel — in a good way! The staff were friendly, the place felt safe, and the location was convenient for getting around Ottawa. Overall, it was a great stay and I would happily come back again. Highly recommend

Room cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd. We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers.. A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out. In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.

Spacious room with fridge and microwave inside room, with ice machine for quick chill on soft drinks. Facilities are new and in great condition. Good location is another great point for easy access to outlet mall in 15 minutes on road, and just 30 minutes on driving for Ottawa.

Great stay. Central location downtown. Comfortable bed and pillows. Felt relaxed and revitalized. Room as upgraded at check in by the receptionist so that was a bonus!

We stayed at the hotel for 6 nights, they had issues checking us in as the booking was made through trip.com which went through *******. Somehow they figured it out later. The room was spacious, clean. They provided room services every day except for one day when they were understaffed. Shower has only half door so be ready for some splashes. I recommend bringing your own body wash (they provide soap which is hard to wash off) and shampoo. People who can't sleep with noise in the room, should consider their options. Air conditioning is super loud (like factory machine) , it constantly woke us up at night, there is no option to open a window instead. Breakfasts are always the same, not a single thing changes: fried/boiled eggs, sausages, pork?cutlets, pancakes, apples, oatmeal, bread. The dining room was always overcrowded, the space should be at least twice as big. Sometimes we came and there was no food, so we had to wait for someone to come and bring food (they don't have a person there on a regular basis). I can't say our experience was bad, but it was not great either.

I've stayed at this hotel several times now; I enjoy how clean, quiet, and nicely decorated the suites and the hotel itself are! The bathrooms are beautiful, very clean, and well-appointed, as are the rooms themselves. Very pleased and will stay here again when my travels take me through this area once more.

hotel was nice and clean! it’s walking distance to the byward market- only issue is parking if you have a pickup truck the garage parking only accommodates trucks and SUVS on the first floor and if that’s not available you will have to park at the mall parking right across the hotel.

We stayed one night right in the heart of the Byword Market in Ottawa and really loved it. My only complaint is the cost of parking- $35/night. A little steep. But it seems parking in Ottawa is costly. Other than that, I really enjoyed how great the room was. The staff were very friendly and helpful.

1. The breakfast options were very limited. A greater variety would significantly improve the experience. 2. One of the male reception staff members was quite rude. Staff should be polite, courteous, and welcoming—a simple smile can go a long way in creating a positive atmosphere. 3. It was disappointing to see that the welcome packet was only given to selected guests during check-in. This inconsistent treatment does not reflect well on guest service. 4. The location was not ideal, and the area outside the hotel felt unsafe, especially at night. 5. On a positive note, the room itself was very good—clean, comfortable, and well-maintained. 6. The room servicing staff was very friendly

Great place to stay nice & clean not far from downtown . Private parking and room for 3 people was big with a big kitchen. I definitely recommend . Price is also affordable.