Hotel berhampiran YVR–Airport, Richmond

All satisfied with the hotel but not Trip.com where we booked in this hotel, we have to pay for the breakfast when booking with Trip.com, but indeed the hotel offers complementary breakfast, we are eating the same things paid or not paid. I think this is the problem rested with Trip.com taking advantage of tourists not familiar with local practice charging us expensive ”supposed to be free” breakfast.

Stayed for one night as we have an early flight to catch. The free shuttle to and fro airport was the key reason for booking this hotel. Overall a pleasant stay, with a good touch of providing a duckie which you can take with you as a lovely gift of having stayed there.

It was my second time staying at this hotel. The staff were friendly and tried their best to arrange an early check-in for me even though it was only about 30 -40 minutes earlier than the official check-in time. Ryan and the manager were both very helpful. The housekeeping staff were also super friendly. I accidentally went to the wrong building and they kindly helped me out. The hotel was clean and tidy as usual. However, there are two things I need to complain about. First, the TVs in the room were still logged into the previous guests Netflix accounts. I couldn’t find a way to log them out so I ended up using their accounts to watch a movie which was a bit weird and concerning. Second, the room door didn’t close properly. I didn’t realize it until I returned to the room a few hours later. I then figured out that you have to pull the door very hard to get it to fully close otherwise people can get into your room without access code.

There are pros and cons to this place. This was a splurge for my last night in Vancouver. The thing that I was most excited about was the soaker tub with accompanying window with beautiful view. Well, whoever installed this particular tub was incompetent because it is backwards. It literally faces the wall. If you crick your neck to look out the window you will see a parking lot and buildings. Now if the tub was facing the way it should be you would simply be gazing out the window at a lovely view of the water and mountains. Additionally, the heated flooring in my room did not work. Next thought .. why would you make the toilet be in it's own room .. but with clear glass walls and door? Defeats the purpose. Sliding doors to a bathroom are also impracticable. Thankfully I was a solo traveler but if you're not, be forewarned! The service upon arrival was good. The lobby is small with not enough seating. Vacuuming outside my door at 8:30 am was a little jarring but thankfully I needed to be awake anyway. Upon check out, I informed them about the faulty floor heating and also said, ”While I know this isn't your fault and you can't fix this you may want to know that the bathtub in this room is backwards.” They didn't care lol. The airport shuttle was great. 👍🏼 Bed is comfortable. The robe and slippers were appreciated.

Close to the airport. No noise very clean. Rooms are big. Very comfortable. Free shuttle works very good. We called the hotel when we arrived. The shuttle was waiting for us. Breakfast is very good. Variety and food taste very good. Overall we were very happy.

We were celebrating a couple of birthdays among friends and were so happy that the hotel had shuttle service from the airport. My friends’ flights were cancelled a couple of times the night before so we were not able to meet in Seattle as planned, so we met at the hotel. Fiona, on staff at Sheraton, kindly received us and assisted us with getting lounge access and breakfast for all so we can relax after being up all night due to flight cancellations. Unfortunately, the following night the hotel suffered a power outage from evening through the next morning causing temperature in the room to vary and hot showers not possible. It could have been seen as a really bad start to the trip but fortunately Fiona came through getting a portion of the night refunded, some hotel points, Starbucks drinks and pastries and late checkout. Fiona was very understanding and accommodating allowing us to continue our trip enjoying it together.

We had a great experience with this place, cozy, quiet place to stay. Very convenient location, room is clean, all facilities are well maintained. We were offered with coffee and tea for free, all instructions were explained patiently. Will be our first choice to book next time we visit Richmond.

I had a pleasant stay at this hotel. The room was clean and well-maintained, and the front desk staff were polite and helpful throughout my visit. The restaurant attached to the hotel offers good food and attentive service, though the prices are on the higher side. Overall, it was a comfortable experience with friendly and professional staff.

Great overnight hit. The front desk staff was great. He got me all set up and when I had to leave super early in the morning, had a little breakfast bag for me ( I was leaving before the proper breakfast included was open). Helped me get a taxi, so all good.

The location in proximity to the airport is terrific, however they do not have a shuttle as advertised. It was an $18 Uber ride to the airport from the hotel. The bed had 2 very thin pillows on the king sized bed and they did not have any extras available at all when we asked for more. The bathroom had mold growing in the shower, the fridge made a loud buzzing noise the entire night, the lights in the room flickered badly (so we kept them turned off) and the cable television is extremely ”snowy” it is nowhere near the minimal HD expectations of today's generation. On the positive side, they do offer a bagged breakfast (an apple, juice box, a small muffin, Nutrigrain bar and water bottle) that you can request at the front desk in the morning it was a nice touch. The room was large and had a small coffee maker and mini fridge in it. Don't do what I did though and leave the water bottle in your carry on through the security scan it gets a personal secondary manual search and then tossed.