Hotel berhampiran Istana Changning, Xi'an

Tempah tiga malam dan hotel ini menaik taraf bilik secara percuma. Perkhidmatan bilik sangat baik, begitu juga dengan perkhidmatan di meja depan. Mereka memberi baucar percuma untuk secawan Americano di kafe lobi tingkat bawah (perlu tambah bayaran jika tukar kepada minuman lain). Pilihan sarapan pagi banyak dan hidangannya segar. Lokasi hotel juga sangat bagus (kira-kira 12 minit berjalan kaki dari SKP dan Wenchang Gate). Secara keseluruhan, bilik ini berbaloi dengan harganya.

The Service of this Hotel out of my expectations, they’ve Hotel’s Business Car to drop me off at Grand Tang Mall, after 5:00pm, I try to get a Taxi line to take me back to the Hotel, but they are refused, so I have to call the Hotel luckily Ms. Selina the Sale Manager personally went out to pick me up, to ensure that she’d be there within 15 or 20 minutes. Unbelievable Selina, after knowing that I’m a Solo traveler and 75 old lady, She has been checking on me every City to see if I’m arrived safely and resting well before my next destination, because I’m going on travels around China

Disappointing Stay Despite an Impressive Suite We were really looking forward to our stay at the Sheraton Xi’an North City Hotel, particularly as we had booked an Executive Suite. Unfortunately, while the suite looked impressive at first glance, our overall experience was disappointing and fell short of the standard we had experienced at the other hotels during our trip. The main issue was the air conditioning, which simply did not cool the room adequately. The temperature remained around 27°C, making it difficult to relax or sleep comfortably. The solution offered by the hotel was to provide two portable air coolers, but unfortunately these made little difference to the room temperature. For a hotel of this standard, we would have expected the air conditioning to be functioning properly rather than relying on portable units. There were also issues with the fridge/minibar and room service. After checking in, we noticed that the fridge/minibar had not been stocked and contacted reception to ask about it. Unfortunately, communication was difficult, and after around 40 minutes we were still waiting for an answer. We were told that a manager would call us back, but this did not happen. Eventually, someone came to the room and explained that if we wanted drinks, we would need to order them through room service. This would have been acceptable had room service been reasonably prompt, but on the two occasions we ordered, delivery took around an hour. To be fair, however, the food itself was very good once it arrived. Housekeeping was another area where we were disappointed. On the day before checkout, towels had been left in the bath as a clear indication that they needed replacing. When we returned late that evening after a full day of sightseeing, the towels had still not been replaced and the bed had not been made. Fresh bottles of water had been left, so there had clearly been some room servicing, but the incomplete housekeeping was disappointing. There were also some cleanliness issues within the suite. Although it looked impressive, closer inspection revealed dirty marks on the mirror and tabletops, while the safe contained a noticeable amount of dust. More concerningly, we found part of what appeared to be a medical tablet inside the safe. These are small details individually, but together they suggested that the room had not received the level of detailed cleaning we would expect before a new guest arrived. We don't want this review to appear unfair, because there were positives. The Executive Suite itself was spacious and had the potential to be an excellent room, and, as mentioned, the food we ordered from room service was very good. The problems were also not about the friendliness of individual staff members; rather, they concerned communication, follow-through, housekeeping and the resolution of basic room issues. Overall, it was a shame because we had been looking forward to our stay here. Unfortunately, the combination of an uncomfortable room temperature, delays in resolving the minibar issue, slow room service and inconsistent housekeeping meant that the stay was not the relaxing experience we had hoped for. Compared with the other hotels we stayed in during our trip, the Sheraton Xi’an North City lacked consistency in several areas that are important to us. We hope the hotel will take this feedback constructively, as with better attention to maintenance, housekeeping and service follow-through, the property could deliver a much better guest experience.

My stay at this hotel is unforgettable. They had staff came downstairs to pick us up upon our arrival, took care of all of our luggages and stuffs. From the moment I arrived, the hotel’s signature woody scent enveloped the space with a sense of warmth and tranquility. It instantly eased my fatigue and created a peaceful, luxurious atmosphere that stayed with me throughout my visit. They were very patient on every little details, like what time we planned to have breakfast for another day, what time is the best timing to send in our late night snacks etc. The room is clean The room was absolutely stunning—beautifully designed, spotless, and incredibly comfortable. This hotel didn’t just meet my expectations—it exceeded them in every way. I already look forward to come back this place. I strongly recommend this hotel.

We rent a total 5 rooms 5 night total of 10 people trip. The front desk has provided an excellent job and very good in keeping up in touch with us before, during and during emergency time. Good communication and gave us a free shuttle ride from the airport to the hotel. Due to the flight cancel, the front desk also helps us to rebook anothet of stay. Helping us to send a parcel. One of my friend forgot his very valueble item in the room. By the time my friend realised this. He already 100 miiles away from the hotel. We called the front desk. And the front desk helped us by live video communication and searching thru out the room. And found the item. 100% and i will recommend this hotel. Good worker Very clean room, toilet very clean

Biliknya hebat. Saiznya bagus, penghawa dinginnya bagus. Hiasannya sangat comel dan unik. LOKASI YANG MENAKJUBKAN, sesuai untuk berjalan kaki dan kereta api bawah tanah. Kakitangannya hebat dan membenarkan saya mendaftar masuk lebih awal. 10/10 akan disyorkan.

The service is excellent. Usually I don’t feel the service of Marriott hotels are outstanding compare with other 5 star hotel. However, this Renaissance is an exception。 the rest, the cleanliness and location, are all nice. The breakfast is very worth to try, you will have surprise. I will definitely be back again.

這次家庭出行選擇這家酒店，整體體驗超出預期。位置很好，離地鐵站不遠，房間打掃得乾淨，居住環境安靜，休息質量不錯。前台工作人員服務周到，幫忙拿行李，配置房卡，提前囑咐夜宵等。處理問題高效。房間維護到位，屋子裡乾乾淨淨，入住感受舒適。出行在外能住得踏實，非常滿意，值得推薦給來西安旅遊的朋友。

Cons: - Service was unprofessional. During check in on the first day, the front desk staff seemed clueless as to what he was supposed to do — he asked for our name (which was in English as we made the booking on Trip.com) and did not seem to be able to find our booking. Following this, he did not seem to know how to solve the problem and neither did he take the initiative to ask us for our passport. I had to offer our passport to him to help him find our booking. - After checking us in, the front desk staff did not provide any details as to where the restaurant was (as our package was inclusive of breakfast). Neither did he provide details as to where the washing machine and gym rooms were until we asked for these details. No instructions were given for connecting to the hotel WiFi, and we had to thereafter ask the staff for help with the connection as foreigners were unable to connect to the WiFi via the usual methods. - On the second day of our stay, we received a call from the front desk, who said that they were calling to verify our booking, as they were facing a shortage of rooms. This threw us off as it seemed that the hotel did not do their job of checking us in properly and the staff were not familiar with their own front desk or hotel procedures. Further, the staff made it sound as if we should bear the brunt of the consequences for this error and that we would have to move out given that they did not check us in properly and were facing a shortage of rooms. We had to emphasise again that our booking was confirmed on Trip.com. - One of the front desk staff who was on the night shift was also inattentive, rude and unprofessional. She was using her phone when we informed her that our room needed to be cleaned for the day, and subsequently did not seem to make a note of what we had told her. She merely gave us a dismissive “ok” and went back to using her phone. - The hallways would often have a strong cigarette smell even though we had requested for a non-smoking floor - As previous reviews had highlighted, the shower’s heating system would fluctuate between being hot and cold all of a sudden, which made it easy for users to fall sick especially in winter or be at risk of being scalded by the shower system. It would be good for the hotel to look into this, especially since this has not been fixed since the issue was surfaced in previous reviews - Location-wise there was a bus stop within 5 minutes walking distance, and lots of neighbourhood eateries nearby. However, the metro was rather far (about a 15 minute walk), unlike what is represented on the hotel’s Trip.com page. For those who would like to stay closer to the attractions such as the Bell and Drum tower and shopping malls, this location might be less ideal depending on preference. - One of the cleaning staff who cleaned our room on 27 December 2025 did not clean our room despite being reminded to do so, and when she eventually came, she did a slipshod job — she failed to refill the vanity kit, and while tidying the study desk, knocked over our boxes and bottles and did not even attempt to reorganise our items properly after leaving them in such a state. Pros: - Cleanliness was excellent and must be commended. The room, bedsheets, towels and amenities were always clean and spotless every day, which made this a pleasant and comfortable stay. - Most of the staff responsible for tidying our rooms were all extremely friendly and diligent, and was truly the highlight of our stay. They were also generous if we needed to request for more bottles of water or tissues. We had a pleasant experience with most of the cleaning staff, with the exception of one of them as mentioned above. - Hotel is very high-tech, with smart controls installed in the room which made it very convenient to access the lights, TV and air conditioning - Facilities including the hairdryer were very new and cleano

從香港一路向西奔赴古城西安，初次到訪便被這家高端民宿徹底圈粉，凌晨時分冒昧諮詢，老闆依舊熱情滿滿、秒速回應，不僅貼心安排提早入住，還專人引導至房間，細節處盡顯誠意。保潔大姐的親切問候，更讓我真切感受到西安人的淳樸與熱忱。房間體驗同樣驚艷，一梯一户的私密感拉滿，空間開闊通透。作為有潔癖的人，也完全被這份乾淨整潔與温馨氛圍打動，好感度直接拉滿！這趟西安之行因這家民宿更添美好，下次再來，這裏必然是我的不二之選。