Hotel berhampiran Istana Changning, Xi'an

Tempah tiga malam dan hotel ini menaik taraf bilik secara percuma. Perkhidmatan bilik sangat baik, begitu juga dengan perkhidmatan di meja depan. Mereka memberi baucar percuma untuk secawan Americano di kafe lobi tingkat bawah (perlu tambah bayaran jika tukar kepada minuman lain). Pilihan sarapan pagi banyak dan hidangannya segar. Lokasi hotel juga sangat bagus (kira-kira 12 minit berjalan kaki dari SKP dan Wenchang Gate). Secara keseluruhan, bilik ini berbaloi dengan harganya.

The Service of this Hotel out of my expectations, they’ve Hotel’s Business Car to drop me off at Grand Tang Mall, after 5:00pm, I try to get a Taxi line to take me back to the Hotel, but they are refused, so I have to call the Hotel luckily Ms. Selina the Sale Manager personally went out to pick me up, to ensure that she’d be there within 15 or 20 minutes. Unbelievable Selina, after knowing that I’m a Solo traveler and 75 old lady, She has been checking on me every City to see if I’m arrived safely and resting well before my next destination, because I’m going on travels around China

Disappointing Stay Despite a Promising Hotel We stayed at the Sheraton Xi’an North City during our visit to Xi’an and, unfortunately, the experience fell well short of what we would expect from a 5-star Sheraton. The hotel itself is impressive, with a good location and some very nice facilities. Our suite looked good and, on first impressions, appeared comfortable and well appointed. The hotel is also conveniently located for getting around Xi’an, with the metro nearby and easy access by taxi/DiDi. Unfortunately, the problems started with the room. The air conditioning was not cooling the room properly, and despite having two air coolers brought in, the room remained around 27°C, which made sleeping uncomfortable. There were also issues with the minibar. It was not properly stocked and, after contacting reception, we waited around 40 minutes without the matter being resolved. We were told that a manager would call us back, but that never happened. Eventually, we were advised to order drinks through room service instead. The food we ordered was good, but the delivery took around an hour on both occasions. Housekeeping was another disappointment. Despite leaving towels out to be changed, our room was not serviced before checkout. On closer inspection, there were also cleanliness issues, including a dirty mirror and tabletops and dust around the safe. For a hotel of this standard, this was not what we expected. The positives were the suite itself, the overall appearance of the hotel and its facilities, and the convenient location. The hotel has a Club Lounge, indoor pool, fitness centre and several dining options. However, the combination of the air-conditioning problem, poor follow-up from reception, minibar issues and housekeeping standards significantly affected our stay. Overall, the hotel has plenty of potential, but the level of service and room maintenance we experienced did not match the 5-star Sheraton standard we expected.

Beautiful boutique hotel hidden on the last 3 floors on a high building at the center of the walled city. Very convenient and very quiet. Nice rooftop with swimming pool, bar, view point on the bell tower. Room was elegantly design and spacious. The service is amazing, very efficient yet patiente and talored to your needs. The staffed recommended us great restaurants and show. Joy served us a very nice cocktail at the bar. Food was delicious and lots of complementary snacks and drinks. I would recommend this hotel to anyone that come to Xi'an. Wonderful!

Everything about this hotel in Xi’an was absolutely perfect – spotlessly clean, ideally located, and with excellent soundproofing that guaranteed peaceful nights. The breakfast was delicious and varied, adding a great start to each day. I couldn’t have asked for a better stay and would highly recommend it to anyone visiting Xi’an.

We rent a total 5 rooms 5 night total of 10 people trip. The front desk has provided an excellent job and very good in keeping up in touch with us before, during and during emergency time. Good communication and gave us a free shuttle ride from the airport to the hotel. Due to the flight cancel, the front desk also helps us to rebook anothet of stay. Helping us to send a parcel. One of my friend forgot his very valueble item in the room. By the time my friend realised this. He already 100 miiles away from the hotel. We called the front desk. And the front desk helped us by live video communication and searching thru out the room. And found the item. 100% and i will recommend this hotel. Good worker Very clean room, toilet very clean

Biliknya hebat. Saiznya bagus, penghawa dinginnya bagus. Hiasannya sangat comel dan unik. LOKASI YANG MENAKJUBKAN, sesuai untuk berjalan kaki dan kereta api bawah tanah. Kakitangannya hebat dan membenarkan saya mendaftar masuk lebih awal. 10/10 akan disyorkan.

The 12 story hotel is centrally located directly across from the southern edge of the Xi'An Wall, which is beautifully lit each evening.  Hotel facilities were immaculate, with attention to every detail that resulted in stunning interior features.  Room was very spacious, with a full bathtub and shower, separate room for a bidet toilet, two queen beds, a leather sofa, a desk, and two chairs.  Remote controls throughout the room allowed us to comfortably control all lights and curtains.  Staff was very attentive to all requests with prompt room deliveries by person and robot.  The highlight was the breakfast each morning from 7AM to 10AM on the 12th floor.  The hostess Aria was extremely kind and accommodating, and guided us through the foods offered throughout the breakfast buffet.  Breakfast included a variety of Asian cuisines including dim sum, fried rice, sauteed vegetables, pastries, cake slices, fresh fruit, and desserts.  A made-to-order soup station also served noodles, wontons, and dumplings.  I highly recommend this hotel for families who want a beautiful, spacious, and artfully decorated modern hotel room in the heart of Xi'An.

Facility and food are great! Service is amazing. Fantastic location, 10mins walk from metro, lovely mall nearby. The hotel room is big and clean. The only issue is the aircom filter is covered by the dust and mould.

從香港一路向西奔赴古城西安，初次到訪便被這家高端民宿徹底圈粉，凌晨時分冒昧諮詢，老闆依舊熱情滿滿、秒速回應，不僅貼心安排提早入住，還專人引導至房間，細節處盡顯誠意。保潔大姐的親切問候，更讓我真切感受到西安人的淳樸與熱忱。房間體驗同樣驚艷，一梯一户的私密感拉滿，空間開闊通透。作為有潔癖的人，也完全被這份乾淨整潔與温馨氛圍打動，好感度直接拉滿！這趟西安之行因這家民宿更添美好，下次再來，這裏必然是我的不二之選。