Hotel berhampiran Neili Railway Station, Taoyuan

The hotel was really nice and comfortable. 100/100 The bed was nice. The room was spacious. They give free snacks and drinks in the room. They have a lot of variety of pillows. They also have a water refilling station outside of the room. They have a business room where you can even print something. They have a gym and a laundry area but you need to pay for the laundry I think. The breakfast buffet was superb. A lot of variety and options. However, they don’t change it so after the second day, it kinda gets boring already but it’s still good! They can also help arrange a car service for you if you need one. The only thing I hope they improve is the check in time hehe. It was 4pm. I wish it can be a little bit earlier. But this isn’t a problem at all. The hotel is connected to Gloria Outlet (there’s a bridge directly connected to the hotel’s 2nd floor). It’s also connected to Xpark. Also, it’s connected to a mini mall (I forgot the name) where you can easily choose a food to eat. Just beware that almost all the restos closses at 9pm and a lot of resto only receives customers before 8pm. I highly recommend this hotel when you plan to shop in Gloria Outlets. It was very convenient, clean and spacious. ☺️

Hotel ini bersebelahan dengan lapangan terbang jadi lokasi adalah penting bagi mereka yang menangkap penerbangan awal.  Walau bagaimanapun, kakitangan masih dalam latihan jadi anda mungkin tidak menerima tahap perhatian yang sama seperti yang anda jangkakan

This was my second time staying at this hotel, and I am just as pleased as I was during my first visit. The overall environment, including the lobby and rooms, is consistently clean, bright, and well-maintained. It is also very convenient to order food delivery.The location is excellent and very close to the airport, which makes traveling highly efficient. However, I must say that the attitude of the front desk staff was just average and rather lacking in smiles, especially the male staff. Since ********* are generally known for being extremely polite and hospitable to tourists, this was a bit surprising and slightly disappointing.Despite the service, the hotel's hardware and location are still highly commendable. I would recommend it for the comfort and convenience, but I hope the front desk can improve their friendliness in the future.

Enjoyed my stay and one of the best breakfasts I had so far. Very convienent 10 minutes away from the station and 5 minutes from the Night Market. Room is very spacious but has minor cleanliness. TV is accessible to YouTube. The rooms are all very interesting so you won't be disappointed!

2nd staying after 2024. Good location, facilities fair enough. However, was very disappointed from attitude of clerk in front desk. Need some education and guidance to them. Maybe ‘she’ was in bad mood in person but we didnt have to get bad feelings. Wish this wont happened from my next visit.

位置四通八達，周圍交通工具都有，搭機鐵去機埸非常方便，員工樂於助人，餐廳總類繁多！房間整潔！唯浴室無掛勾掛衣物，無洗手液提供，員工說可用冲涼液洗手，所以不提供洗手液！希望該酒店有所改善。

I stayed at the Sheraton Taoyuan hotel for one night before an early flight and it was a great experience. The hotel offers a free shuttle to both the airport and the MRT which made transportation extremely convenient. The reception staff were very friendly and helpful throughout my stay. my room was clean comfortable and well maintained. overall I was very satisfied and would definitely recommend this hotel. I’ll be staying here again next time 

Aside from cleanliness and convinient,what I love the most is the taste of the food,soooo delicious! Good job!

Not bad for the Taoyuan airport area hotel. The location is quite good as it is near the airport but you have to walk about 8-10min from the MRT. There are two lifts but only one working at that time I've been there. The room is clean and comfortable.

The staff were really lovely and I'm sure that had I have spoken Chinese, the things I'm about to say would've been different as I would've been able to explain them over the phone and get them rectified.  CONS: I didn't get there until almost 1 am due to a flight delay and then missing the last MTR, so by the time I did get there all I wanted was a hot bath and a quiet night's sleep. Firstly, the room had definitely had smokers in it previously. They may have done a treatment but it was still noticeable. Secondly, there was 'hair' in the bathtub from a previous occupant. So I definitely didn't use it. Thirdly, I got almost no sleep – even though the bed was really comfortable – because the smoke alarm in the room needed its battery replaced and spent all night making that very loud high-pitched sound that you cannot ignore! Now again, had I've been able to pick up the phone and ask them to come and sort it, it could have been a different story, but... PROS: the room was a great size, and the bathroom had both a spa bath and a walk-in shower. It also was very large and is well set up for customers to drive their vehicle into the ground floor of the unit then go up the stairs to the first floor where the actual room is. The staff were very nice and welcoming even though I arrived so late and even gave me some instant noodle cups. I also got a voucher for breakfast, but didn't end up getting to use it as I was too tired to get out of bed and go there before it finished.  I may not be the target clientele for this establishment, and while this particular stay had farcical elements, now that I know what it's like and how it works, I probably would stay there again simply due to how nice the staff were. It's not their fault that I don't speak Chinese.