Hotel berhampiran Jambatan Shiji, Haikou

Booked 3 rooms with family and a 10mths old infant. - Great service by reception staff: offered welcome drink and patient to answer our queries and accommodated our request for rooms to be same floor or near each other - Spacious, clean and quiet room which offered full set of basic toiletries along with four complimentary bottles of water and some biscuits. Would be good to offer coffee sachets. - Appreciated the comfortable cot setup for 1 of the room. - Location: not the most ideal as might not be easy to locate for some drivers, 12-15mins drive away from Qilou Old Street.

Novotel Hotel West Coast Haikou offers excellent service, with receptionists who are very supportive, professional, and welcoming. The staff are especially friendly and patient with kids and elderly guests, making everyone feel comfortable and well cared for. The rooms are clean, spacious, and well maintained, providing a pleasant stay. All hotel facilities are kept clean and organized, reflecting high standards of hygiene. The hotel is in a great location near shopping malls, with plenty of eateries and dining options.

I want to take this opportunity to share that this hotel has excellent service that went above & beyond. On the day I was checking out of Sofitel in the morning & moving to another hotel, I realised that I was missing one of my earrings. I informed Jerry at Reception about this & he immediately informed Housekeeper to look for it & took the particulars of my next hotel so he could send my earring if found. Soon after, he texted me to say they were not successful but they will continue to search, and they did. In the afternoon, Jerry called to inform me that they did manage to find my earring in the shower stall, and will send it to my current hotel within the day. I really appreciate their efforts in taking the matter seriously & not giving up after the first unsuccessful search. This is not the first instance that Jerry gave excellent customer service. When I first checked in, I had arranged for some online purchases to be delivered to Sofitel in advance but as I didn't have a local number, the couriers were not able to contact me. Jerry helped to contact the couriers & the packages were sent to the hotel within that day. It really meant a lot to me to have such helpful & reliable assistance for a first time traveler to Haikou. Thank you, Jerry! I also want to compliment Sofitel's breakfast & the service team there. The spread is very wide, and being there for almost a week, I really appreciate that they change some of the items so you get variety. And the staff are very attentive & helpful. Not only did they remember my coffee preference, they always bring me to my favourite table where I can enjoy the wonderful view. All in all, Despite the fact that the mall next to the hotel is like a ghost town with empty shops, Sofitel Haikou is a wonderful hotel that I would recommend to travelers.

V clean room. The staff are extremely friendly and helpful during my stay especially when I have to extend the stay due to typhoon. The gong lue was also very useful. Good food around projector TV and smart toilet is a plus point. Awesome and will stay again if I visit again.

**Raving Review of MOS Hotel Haikou** From the moment I set foot in MOS Hotel Haikou, I knew I was in for a unique experience. The atmosphere is simply enchanting, with a sense of tranquility that envelops you right from the lobby. The clever architectural design showcases bespoke touches that only a true connoisseur of hospitality would appreciate. I found myself drawn to the Garden Restaurant, where I could unwind with a cup of coffee amidst lush greenery, soaking in the inspiration of my surroundings. The hotel is situated on Hainan, the southernmost tropical island in China, offering a delightful fusion of nature and culture. The fragrant air carries hints of the island’s unique aroma, creating a refreshing ambiance that enhances your stay. The Garden Restaurant is a culinary highlight, serving exquisite Chinese dishes that tantalize the taste buds, complemented by a delightful morning breakfast that fuels your adventures. What truly sets MOS Hotel Haikou apart is its film-friendly location, making it a perfect place for film and creatives to stay! It’s great for my film crew and talent to experience everything that a boutique hotel can offer. The picturesque settings are ideal for Insta-worthy photos, allowing you to capture the essence of your stay in stunning visuals. I was particularly impressed by the bespoke details throughout the hotel, which add a touch of elegance and sophistication to the overall experience. The exceptional service provided by the hotel manager and staff made all the difference. They attended to my VIP requests with remarkable care and attention to detail, ensuring that my needs were met with utmost precision. The hotel manager went above and beyond with personalized off-property recommendations, guiding me to the best local gems—from a vibrant jazz bar to a charming walking street and an exquisite French restaurant. Every recommendation was a real treat, showcasing true VVIP bespoke butler-style service that made my trip even more special. I have traveled extensively across Asia, and I can confidently say that MOS Hotel Haikou holds a unique charm that is hard to find elsewhere. Moreover, during my stay, I was fortunate enough to participate in special edition events that showcased the island's vibrant culture and creativity. It was a perfect blend of relaxation and inspiration, making my visit even more memorable. As a film studio executive, I can say with certainty that MOS Hotel Haikou exceeded all my expectations and more. I left with a heart full of gratitude and inspiration, and I cannot wait to return to this extraordinary haven. If you’re looking for a place that captures the essence of artistry and tranquility, look no further than MOS Hotel Haikou—you’ll be glad you did!

We stayed at this resort for 4 nights at the beginning of May while my kids (ages 9 and 11) were on school break. They loved it. They really enjoyed the pool, the springs and the breakfast and dinner buffets. The sushi restaurant is also good. The kids liked the slides and obstacle course in the pool area. There are so many springs here, with varying temperatures so you can choose to soak in cold ones or hot ones. And they are broken into regions (Asia, Europe, America, Africa). The service we received was great. Everyone was very helpful. Jordon in particular was very clear in communicating with me about what was included with our booking and how to access those items. There were a lot of other families at the resort since it was a holiday time but it was not too crowded. Would definitely recommend it to others. Close by is Mission Hills Centreville (retail shopping area), Feng Xiaogang Movie Town (featuring recreated old Chinese movie sets) and Splash City (a large water park). The picture is the view from our room.

Hotel was good value for money and located around lots of malls and cafes which was great. Maybe a little outdated and not as clean as I would have hoped but it was a nice stay nevertheless. Highly recommend the breakfast if getting there early too!

Good location. Very attentive and supportive staff. Overall a good an relaxing stay. They do pay attention to small details (the carpets in the elevator get changed three times a day (with Good morning, good afternoon and good evening written on them) The quality of food can improve at the breeze restaurant. The breakfast is underwhelming. And the BBQ for the buffet dinner is well below par. Jade restaurant offers really good dishes and the lounge bar offers decent cocktails.

Very comfortable stay in our family room. Nice facilities with the pool, and children's soft play area. Good variety at breakfast with English labels, and nice views from a high floor. Decent vegetarian and western options on room service men, all hours. The photo shoot was a nice touch for memories. We were fortunate to meet operations manager Coco, who was most welcoming with he rtime and ensured we were well looked after in our stay, including having the photographer come out of hours for us. English is spoken by reception staff,and all others know enough basic phrases and are quick to get out the phone to fill in any translation gaps. Would recommend this hotel to anyone.

Great value!  Very friendly front desk attendants.  Quick response.  Got room upgraded from no-window to window room.   Big shopping malls steps away.  People Park across the street.   Will go back to stay at this hotel next time.