Hotel berhampiran Stesen Xihu, Taipei

Return Residents. So helpful concierge. Especially when I have a lot of children. I need that additional reservation hel

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Terletak di stesen Wanhua TRA dan bersebelahan dengan stesen MRT Hongshansi, hotel ini hebat tetapi kalis bunyi mungkin perlu diperbaiki. Ia bukan disebabkan oleh bilik yang saya fikir, kerana bilik tetamu di sebelah saya mengadakan pesta pada pukul 1 pagi. Gim ini agak mengecewakan kerana ia hanya mempunyai treadmill dan beberapa peralatan kardio, namun agak luas. Mesti mencuba restoran Cina mereka yang terletak di tingkat 3, berikan nombor bilik anda dengan diskaun 15 peratus. Sama untuk Starbucks dan Buffet di tingkat 5. Satu-satunya kebimbangan ialah saya tidak pasti dalam keadaan apa bilik itu akan mematikan kuasa. Yang membuatkan saya berasa sangat tidak selesa. ia tidak akan selalu berlaku tetapi sangat rawak. Banyak restoran yang bagus di sekitar dan jarak berjalan kaki ke jalan pasar malam tempatan (Pasar Malam Huaxi). Pasti akan tinggal lagi.

1/ Lokasi: Hotel ini terletak betul-betul di hadapan Stesen Utama Taipei, menjadikannya sangat mudah. ​​Jalan keluar terdekat (Z4, dengan lif) sedang dalam pembaikan. Anda boleh menggunakan Jalan Keluar Z2 (tangga) untuk sampai ke hotel. Jika anda mempunyai bagasi, anda boleh menggunakan lif di jalan keluar M atau K untuk akses yang lebih mudah. ​​Jadi tempat ini mempunyai semua yang anda perlukan., kedai, kedai serbaneka, restoran,...terutamanya anda boleh meneroka kawasan membeli-belah bawah tanah (seperti bandar mini di sini) di stesen utama Taipei (termasuk pusat membeli-belah bandar Taipei dengan bandar Anime). Saya benar-benar kagum. 2/ Bilik: Walaupun kalis bunyi tidak sempurna, kami masih tidur nyenyak selepas seharian melancong. Biliknya sangat bersih dan moden. Tiada tingkap, tidak mengapa. Kami boleh menikmati penginapan kami dengan sangat baik. Harga yang berpatutan. 3/ Resepsionis: sangat baik dan membantu. Mereka ramah dan sentiasa bersedia membantu. 4/ Dari hotel ke Lapangan Terbang Taoyuan: Sangat mudah untuk sampai ke MRT Lapangan Terbang Taoyuan. Anda tidak perlu memasuki Stesen Utama Taipei — hanya ikuti arah (seperti yang ditunjukkan dalam gambar saya). Pintu masuk metro hanya beberapa langkah dari hotel, sangat mudah untuk pemindahan lapangan terbang.

The cleanliness was acceptable and consistent with the hotel’s facility rating. The location was excellent and suited our needs perfectly, as it is located right next to Taipei Main Station and can be reached in less than a 10-minute walk via the underground passage. Breakfast is served on the 6th floor, but there is no lift access, which may be inconvenient for elderly guests or those with mobility issues. However, it should not be a problem for younger guests. Overall, the hotel met our expectations and offered good value for its convenient location.

Hotel yang bersih dan bergaya berhampiran stesen Ximenting. Tarikan bandar Taipei yang paling hangat. Penuh dengan makanan tempatan yang terkenal dan teh buih. Hotel yang direka bentuk adalah suasana industri yang bergaya. Hotel butik yang unik dengan kualiti yang baik. Harga tidak begitu murah tetapi kebanyakan hotel Taiwan berada pada julat harga yang sama. Bilik yang saya tinggal adalah bagus dan sejuk, pancuran air panas cukup hangat dengan tekanan yang baik.

Lokasinya hebat, kurang daripada seminit dari salah satu pintu keluar stesen kereta api. Kakitangannya membantu dan cekap. Saya memilih bilik single tanpa tingkap. Ia sepatutnya sangat bagus (cadar yang selesa dan bersih, peti sejuk, TV, Wi-Fi, bilik mandi peribadi). Bilik ini menunjukkan usianya, terutamanya cat (banyak tanda/calar, dll.) dan beberapa tompokan lembap di bilik mandi. Terdapat bunyi bising yang berterusan dari saluran pengudaraan atau penghawa dingin di siling, cukup kuat untuk mengganggu tidur. Dan akhirnya, terdapat bau yang mengerikan di dalam bilik... campuran hapak, kelembapan, dan kulat, atau sesuatu seperti itu. Walaupun pengudaraan bilik mandi dan penghawa dingin dalam mod penyahlembapan, bau itu tidak akan hilang. Sudah tentu, sebaik sahaja anda berada di dalam bilik, anda akhirnya berhenti menghidunya, tetapi sebaik sahaja anda keluar, anda membawanya bersama anda... ia meresap ke semua pakaian saya, jadi saya membasuh semuanya selepas saya keluar, walaupun yang bersih... ia benar-benar tidak menyenangkan. Sayang sekali kerana dengan masalah ini diselesaikan dan lapisan cat yang baru, bilik itu akan menjadi hebat. Saya masih mengesyorkan tempat ini, tetapi mungkin bilik yang berbeza (elakkan bilik tanpa tingkap).

Saya suka daftar masuk sendiri kerana ia sangat mudah. Selain itu, anda boleh menyimpan bagasi anda dengan kunci jika anda masuk awal. Terdapat pembantu juga berhampiran daftar masuk sendiri. Saya akan memilih di sini semula jika saya kembali ke taiwan.

Perkhidmatannya sangat baik. Biliknya bagus

I’ve stayed in several affordable hotels here in Taipei, and I understand that you usually get what you pay for. However, I still believe that basic cleanliness and proper maintenance should always be provided to guests regardless of the price range. Sadly, this has been the worst hotel experience I’ve had so far. First of all, the room did not feel clean at all. The bathtub was extremely dirty, with visible stains and molds around it. Even the toilet walls, floors, and sink area looked poorly maintained. There was also a water leak from the toilet ceiling, which made the bathroom feel even more uncomfortable. The fridge still had leftover food from the previous guest, which honestly made me question if the room had been cleaned properly before we arrived. I also requested for the bed to be cleaned, but after staying there, I suddenly developed rashes, which made me worried about the cleanliness of the sheets and pillows. The sheets had stains, maybe blood stains (not sure what it was). The pillow also had an unpleasant smell, as if it had not been washed properly. As someone who values cleanliness, this was very disappointing and uncomfortable. Another issue was the condition of the room itself. Despite having several light bulbs installed, only one light was working, making the entire room feel dark and gloomy. The walls and bathroom areas clearly need maintenance and renovation. On top of that, the soundproofing was very poor. I could hear noises from other rooms very clearly, including conversations and even dripping water sounds throughout the night, making it difficult to rest comfortably. What disappointed me the most was that the photos posted online looked completely different from the actual room. The hotel appeared much cleaner and more maintained in the pictures, which honestly gave us expectations that were far from reality. However, I genuinely want to commend the staff because they were the only bright side of our stay. The receptionist was very kind, polite, and accommodating from the moment we arrived. They were approachable and communicated well in English, which was very helpful for foreign guests like us. Despite the condition of the hotel, the staff still tried their best to assist guests professionally and respectfully. You can tell that they are hardworking people simply doing their job properly. That is also why I feel bad leaving this kind of review. The staff members deserve appreciation because they handle guests with patience and kindness, even though many of the problems seem to come from the hotel’s maintenance and management itself. It honestly feels like the employees are the ones carrying the burden of complaints that should already be addressed by the owner. My brother and I even considered changing hotels, but since we were only staying for 2 nights and 1 day, we decided to just endure it. I truly hope the owner takes guest feedback seriously because the hotel has potential if proper cleanliness, maintenance, and care are given attention. I normally don’t leave negative reviews, but I think future guests deserve an honest experience, and I also hope this review encourages improvements because the staff truly deserve a better-managed workplace and guests deserve a cleaner and more comfortable stay.