Hotel berhampiran La Seu, Gereja Barcelona, Barcelona

As a repeat guest of Catalonia Hotels & Resorts (I’ve stayed at Catalonia Square 4* Sup several times and consider myself a loyal member of the chain), I had high expectations when booking Catalonia Passeig de Gràcia 4*. Unfortunately, this stay was a complete letdown. I’ll start with the positives: the location is excellent, and the room itself was clean and comfortable. Beyond that, however, there was a striking absence of genuine hospitality. The luggage delivery service felt staged and carried an obvious expectation of tips, more reminiscent of a comedic trope than professional hotel service. As a returning guest, I received zero acknowledgment or mention of any loyalty recognition. To make matters worse, the reception staff at checkout didn’t even bother to say “thank you” or “goodbye.” The overall demeanor felt indifferent, as though accommodating guests was a burden rather than their responsibility. What’s particularly concerning is the complete lack of transparency regarding costs. Trip.com does not receive the full pricing breakdown from the hotel, which results in misleading booking conditions. There was absolutely no mention of a required deposit during the reservation process. Yet, I was charged a €200 hold for a two-night stay, allegedly to cover minibar charges or potential room damage. At checkout, no one inspected the room. If there’s no verification process, what is the real purpose of withholding funds? It felt less like a standard safeguard and more like an unnecessary financial hurdle. Even more troubling was the city tax discrepancy. My booking voucher clearly stated a €12.45 tourist tax, but I was charged €19.50 upon departure. When I questioned the difference, I received no explanation and was not provided with an official receipt. For a 4-star property, this level of billing opacity is unacceptable. The hotel’s policies and general atmosphere feel rigidly outdated, evoking 19th-century formality without any of the accompanying warmth or modern guest care. Finally, the breakfast was notably underwhelming: limited selection, repetitive, and well below the standard expected at this price point. While my previous experiences at Catalonia Square have always been positive and professional, Catalonia Passeig de Gràcia failed to meet even basic standards of courtesy, transparency, and service. I strongly advise future guests to verify all fees directly with the hotel before arrival and to keep detailed records of any charges. Until management addresses these operational gaps, I cannot recommend this property to fellow travelers or to loyal guests of the Catalonia chain.

Cute little boutique hotel situated in the Gothic area of Barcelona. Location was perfect. Walking distance to major attractions especially Gaudi’s masterpieces. Hotel was nicely decorated for Christmas . Smell of fresh pine leaves filled the lobby. Staff very friendly and helpful. Special mention to Rafael and Mariona who helped booked my tickets to Familia Sagrada at the last minute . It was my second time in Ohla and the welcome team came with champagne and chocolates. This nice gesture was really appreciated. O stayed in the Junior suite and the room was clean and well appointed . Only minor issue was the breakfast , while good, was the same everyday. I stayed for 4 days and wished a little variety would be great. Perhaps more Asian food as a lot of the hotel guests seems to be Asians. About the only Asian food was plain rice and miso soup. All in all a close to perfection hotel. A little more pricey but well worth it. Highly recommended.

Onix Fira seems like a junior hotel in that it has a great deal of potential, but consistently falls short and seems to be having some crisis of identity and growing pains as a hotel. TLDR: I would not stay here again at the rate I paid at booking. It is a decent hotel, but one should only pay $105-$120/night for what it offers. Here’s what’s going right for it: - very clean facilities and room - located across from a mall that also has a grocery store , which is great for grabbing anything you forgot to pack or raw veggies - a nice 2nd floor reading area - a nice rooftop terrace for doing yoga if you bring a mat I have 3 years of experience working for major brand hotels. Here’s where I think Onix Fira can stand to improve: - greeting guests at reception (did a guest have a long journey? Express curiosity, compassion and enthusiasm for the effort they’ve already made. No one wants to be on a 14 hour flight and be received by someone in a bad mood who looks like they have better things to do). - common sense fixes: a) put hooks on the bathroom doors so guests can hang wet towels, b) have a soap dish for your soap, c) the consequence of imitation stainless steel buttons for the toilet.. they leave fingerprint stains that look gross, d) have a blanket or bedspread available in the room and not just the top sheet even though it’s hot out, e) add hair dryers in bathroom, f) have a complimentary bottle of water ready for guests when they enter tthieir room, especially if it’s 90 degree weather in the summer. That’s humane. And no one charging $200/night+ has any business offering less - more pool lounge chairs during the summer - advertise with photos that don’t use a fishbowl lens, be honest that the pool is small - advertise honestly that one must climb 1.5 slights of stairs to reach pool. That’s an accessibility issue for disabled guests - have replenished towels available for guests - have the pool hours actually open during posted hours - offer activities for solo travelers to socialize; you have a whole beautiful 2nd floor level that could be a great space for games, wine tasting, a silly interaction of your choice. I never saw anyone use this space and activities could make the stay more worthwhile. - offer concierge services and recommendations - have a manager on duty available to talk to guests 7 days/week -consider different hallway lighting than red light; red light feels like a ******* Some specific stuff that went wrong in my stay: - key card for room stopped working after one night - power/electricity/AC went out 3x in one night - no one advertised there was construction in front of the hotel .. a total eyesore and noisy during weekdays - drunk guy wandering my floor thst no one stopped at reception and/or no one accompanied him to his room to make sure he wasn’t upsetting - no manager or person with decision making power was available to answer questions - no complimentary services offered for various inconveniences, not even empathy offered Hope things get better!

The check in experience was so horrible. After I presented my passport to the receptionists (3 guys) in hotel front desk, they kept requesting me to show the boarding pass of my cancelled flight. If i could not show it, they don’t allow me to check in. I argued with them why I have to show my boarding pass and how can I have boarding pass if my flight is cancelled. They insisted I have to show, otherwise I could not check in. Their attitudes were so rude and I spent almost 40 min to show all documents I have on-hand, then they gave me my room key. The room assigned to me is not so comfortable because it is on ground floor without window facing outside streets. I don’t think it is tourist friendly at all.

The hotel is located a few minutes walk from Casa Batlló, as well as the metro station. The hotel was cute, staffs at the receptional are rather friendly. The room was big enough to open large suitcases. The design might not be my cup of tea, but I like that they hide the TV, especially the red lights. What we didn't like is the mattress, we both have very serious back pain after our first night sleep, we stayed for 3 nights, it was a nightmare. Perhaps people like soft mattress here in Barcelona. The walls are not sound proofed, in the morning the cleaning lady woke us up by talking loudly in the room next door, and at night the lady next door talking on the phone regardlessly. We could hear every single word she said, needless to disclose here.

Good location, space is fine for couples travellers. The reception is behind the hotel room which is little challenging to locate (next to the McD signboard). Reception is very nice, breakfast is a buffet style and have good variety of choices!

One of the bigger room concept in Europe, and definitely the best stay. Might not be the most strategic location as it’s not in the main district like Passeig De Gracia / Eixample, but if you’re arriving or departing via high speed railway from anywhere else in Spain, it’s definitely a good location! I’d choose a big room & travel to the main street via subway than staying in the busy streets. To me, Location 100/10 Amenities 100/10 Hospitality 100/10 Rooftop Bar 1000/10 (BEST ROOFTOP IN BCN)!!!! Highly recommend & def back here soon!

I loved the hotel, it's big, it always has air conditioning so it feels like a cool place. In the kitchen there is a large dining room where you can heat your food and refill your water bottle. The room is small I stayed in female of 6 and well the locker is under the bed so you have to sit on the floor and so there is no chair to use in the room. The air in the room is great. The perfect bedspread! There is no external noise but the private bathroom is too small the minimal shower they should put something for the floor because it is all wet but in general I loved the place! The wifi works perfectly

The staff were genuinely lovely and welcoming, which we really appreciated. However, there were several aspects of our stay that left us disappointed. Firstly, the room we stayed in didn’t quite match the photos we had seen online, which gave us different expectations. We had requested a double bed, and while I understand this is subject to availability, we were still a bit let down that it wasn’t accommodated. The biggest issue for us was the cleanliness of the room. There was noticeable dust throughout, and the bathtub had visible stains or scratches. More concerning was the toilet, which had marks underneath the seat that suggested it hadn’t been properly cleaned. Additionally, I was expecting a shower rather than just a bathtub, which wasn’t ideal. Regarding the facilities, the swimming pool appeared to be open, but the water was freezing, which made it unusable. There were also no lounge chairs by the pool, which made us question whether it was actually in use, though we were never informed otherwise. We had to specifically request access to the sauna, but after the experience with the pool, we didn’t see much point in using it. Overall, while the staff were great, the stay didn’t quite live up to expectations—mainly due to the cleanliness and the limited use of the amenities.

Great located, 10 min walk to Sagrada familia. 5 min to metro. Great bed and mattress. Not nosy street it’s useful. Minuses: this walls - everything you can hear in the corridor