Hotel berhampiran Gerbang Damascus, Baitulmuqaddis

An exceptional historic hotel. Feels like a combination of a palace, a museum, and a hotel. We enjoyed it very much.

從接待，上房，住房設施，房間服務，用餐等等。都是五星以上，最高是服務達6星，唯一缺點是房間面積較細而已。

Très bel hôtel, personnel accueillant, nécessite un petit rafraichissement

I recently stayed at ibis in Jerusalem and had an exceptional experience! The hotel exceeded my expectations in every way. The rooms were modern, clean, and comfortable, with stunning views of the surrounding area. The staff were friendly, attentive, and went above and beyond to ensure my stay was enjoyable. What truly made my stay stand out, however, was the hotel's exceptional customer service. From the moment I arrived, the staff were warm and welcoming, and made me feel like a valued guest. I would highly recommend ibis to anyone looking for a comfortable and memorable stay in Jerusalem. I can't wait to return!

It’s a modern and very sleek beautiful hotel. The employees are nice and helpful. However, the spa and gym are out of the hotel. You need to cross a bridge over the Mamilla Mall to get there but entering back, you need to ring the intercoms. The spa is very good, they give 10% off to hotel guest and the prices are very good once you convert it to dollars. The breakfast is a big buffet and is included in the stay. Overall, I would give the hotel a 4.8 star rating. We had a beautiful view of the old city. The hotel is located in the center of Jerusalem so you can get to places easily.

I made a mistake with the dates - and the hotel and/or Trip.com was unable to accommodate a change of dates so I was charged for the hotel and did not stay there. That was a bummer. Of course, because I couldn't make a change to the reservation (I discovered the mistakes minutes after I booked it) I was unwilling to book with this hotel and stayed somewhere else. Future travel will not encourage me to stay here.

The location was close to the old city of Jerusalem, walking distance to the Jaffa Gate. The facility itself is beautiful inside and out. The pool is exceptional and the breakfast left nothing to be desired.

When I first arrived, I intended to leave a positive review. Unfortunately, I completely changed my mind due to the behavior of one specific member of your breakfast service staff — a young, tall, slim man. I honestly do not remember ever being treated in such a rude and disrespectful manner in a hotel. His behavior was not just unfriendly; it was openly hostile and completely inappropriate for someone working in customer service. Each morning, instead of a greeting, guests were met with short, sharp commands. In my case, I was abruptly ordered to state my room number — “Room!” — without any “good morning” or basic courtesy. When I answered “room” without immediately giving the bed number, he snapped back “Bed!” in a raised, aggressive tone, as if I had done something wrong. The way this was communicated felt more like military commands than a conversation with a paying guest. This kind of interaction instantly destroyed the atmosphere of the morning. Such behavior is unacceptable in hospitality and seriously undermines the entire experience of staying at a hotel. People like this ruin the magic of a holiday. I had already reported minor issues such as squeaky doors and the lack of a shower floor towel, which caused water to flood the bathroom. These are inconveniences one can tolerate. However, being treated with open rudeness and constant bad mood by staff is not something I am willing to accept. In my opinion, a person who is permanently grumpy, hostile, and transfers their frustration onto guests should not work in a customer-facing role. Because of this experience, I will actively discourage others from staying at your hotel, and I am certain that I will never return myself. I am writing this so that you are fully aware of the reason behind my decision and the review I will leave.

Friendly staff in a neighborhood setting with easy access to public transportation. Great choice for the price.

The hotel was clean. The shower leaked water all over the bathroom floor - which I cleaned up. All in all it was fine. But - it was almost impossible to find. I went to the address - and I don't see a thing that resembled a hotel. It turns out, you need to walk through a rusty gate and down a flight of stairs (below street level). It occupies just a small space all on one level. If a lady from the hotel hadn't seen me on the street looking confused, I'd have never have found it.