Hotel berhampiran Tembok Meratap, Baitulmuqaddis

An exceptional historic hotel. Feels like a combination of a palace, a museum, and a hotel. We enjoyed it very much.

I recently stayed at ibis in Jerusalem and had an exceptional experience! The hotel exceeded my expectations in every way. The rooms were modern, clean, and comfortable, with stunning views of the surrounding area. The staff were friendly, attentive, and went above and beyond to ensure my stay was enjoyable. What truly made my stay stand out, however, was the hotel's exceptional customer service. From the moment I arrived, the staff were warm and welcoming, and made me feel like a valued guest. I would highly recommend ibis to anyone looking for a comfortable and memorable stay in Jerusalem. I can't wait to return!

I made a mistake with the dates - and the hotel and/or Trip.com was unable to accommodate a change of dates so I was charged for the hotel and did not stay there. That was a bummer. Of course, because I couldn't make a change to the reservation (I discovered the mistakes minutes after I booked it) I was unwilling to book with this hotel and stayed somewhere else. Future travel will not encourage me to stay here.

Room looks a little bit rundown but it was spacious and the ensuite bathtub made for a great way to relax after an entire day of walking around in the city. It was located a little distance from the Tram stop, so if you dont know the shortcut, it could take a while to see and walk to the hotel. Breakfast selection and variety was great, enjoyed the meals thoroughly. Location was near the civic centre and National Library, so that was a nice bonus.

Nestled peacefully near the church in a serene area of Jerusalem, St Thomas Guest House offers one of the most delightful accommodations in the ancient city. You’ll find everything you need close by, all while enjoying a quiet atmosphere perfect for rest—especially ideal for those who appreciate calm and tranquility. The room is clean, tidy, and functional to meet your needs, its staff are always ready to assist with kindness. I highly recommend a stay here! 👍

The location was close to the old city of Jerusalem, walking distance to the Jaffa Gate. The facility itself is beautiful inside and out. The pool is exceptional and the breakfast left nothing to be desired.

When I first arrived, I intended to leave a positive review. Unfortunately, I completely changed my mind due to the behavior of one specific member of your breakfast service staff — a young, tall, slim man. I honestly do not remember ever being treated in such a rude and disrespectful manner in a hotel. His behavior was not just unfriendly; it was openly hostile and completely inappropriate for someone working in customer service. Each morning, instead of a greeting, guests were met with short, sharp commands. In my case, I was abruptly ordered to state my room number — “Room!” — without any “good morning” or basic courtesy. When I answered “room” without immediately giving the bed number, he snapped back “Bed!” in a raised, aggressive tone, as if I had done something wrong. The way this was communicated felt more like military commands than a conversation with a paying guest. This kind of interaction instantly destroyed the atmosphere of the morning. Such behavior is unacceptable in hospitality and seriously undermines the entire experience of staying at a hotel. People like this ruin the magic of a holiday. I had already reported minor issues such as squeaky doors and the lack of a shower floor towel, which caused water to flood the bathroom. These are inconveniences one can tolerate. However, being treated with open rudeness and constant bad mood by staff is not something I am willing to accept. In my opinion, a person who is permanently grumpy, hostile, and transfers their frustration onto guests should not work in a customer-facing role. Because of this experience, I will actively discourage others from staying at your hotel, and I am certain that I will never return myself. I am writing this so that you are fully aware of the reason behind my decision and the review I will leave.

The hotel is very nice and quiet. The food needs a lot of improvement It wasn’t that tasty and wasn’t that varied.

Friendly staff in a neighborhood setting with easy access to public transportation. Great choice for the price.

The hotel was clean. The shower leaked water all over the bathroom floor - which I cleaned up. All in all it was fine. But - it was almost impossible to find. I went to the address - and I don't see a thing that resembled a hotel. It turns out, you need to walk through a rusty gate and down a flight of stairs (below street level). It occupies just a small space all on one level. If a lady from the hotel hadn't seen me on the street looking confused, I'd have never have found it.